Has good documentation but improvement is needed in MFA and application configurations
What needs improvement?
There are indeed areas where the product could improve. For instance, Okta offers various application configurations, enabling access management, which the tool could consider implementing. Additionally, it lacks a third-party application for provisioning, a feature that Okta provides.
The tool's MFA is not as good as Microsoft Authenticator or Okta. It relies on email-based MFA, where it sends a code for verification. However, it lacks mobile apps for MFA like Microsoft Authenticator or Okta's mobile client.
What do I think about the scalability of the solution?
It is very scalable because it provides a new environment for companies based on their number of users and other factors. The tool can take a lot of users.
How are customer service and support?
I haven't used the tool's technical support yet, but it has good documentation and an online community for support.
How was the initial setup?
The solution's deployment is easy.
What's my experience with pricing, setup cost, and licensing?
The tool is cheaper compared to competing solutions. Those alternatives tended to be more expensive. Consequently, Okta purchased it because it was considerably cheaper. The solution even offered some free services while still providing excellent functionality.
However, I'm unsure about the current pricing structure since Okta acquired it. Okta aims to make money, and it has faced security issues in the past.
What other advice do I have?
The tool's universal login feature impacted user experience mostly in the social login aspect. This includes accessing platforms like Facebook or WhatsApp using a Gmail account, which has become standard and is no longer seen as rocket science. When you log in, the company generates an SSO token, often from Azure AD. I rate the overall solution a seven out of ten.
Auth0 falls short with native passwordless integration
What do you like best about the product?
Good support to the team when any issues come up
What do you dislike about the product?
There lack of native passwordless integration
What problems is the product solving and how is that benefiting you?
Passwordless integration
It's been great, really allowed us to scale our multi-tenancy app.
What do you like best about the product?
The tooling, ease of configuration and user manangement .
What do you dislike about the product?
One of the thing i dislike is the how stages/enviroments work.
What problems is the product solving and how is that benefiting you?
Single Sign On
Great for streamlining authentication
What do you like best about the product?
Great for streamlining authentication and for implementing new social plugins
What do you dislike about the product?
The redirect is quite clunky and you need a paid version to really do anything meaningful
What problems is the product solving and how is that benefiting you?
Great for streamlining authentication
Pretty good not great
What do you like best about the product?
The platform flexibility. Being able to connect many different auth models on the same platform.
What do you dislike about the product?
The platform flexibility. There should be more modernized boilerplate code for real world example.
What problems is the product solving and how is that benefiting you?
Connecting a mix of identities across different systems
I appreciated the straigntforwardness of Auth0, but found the documentation iffy.
What do you like best about the product?
I loved the back-end libraries you all provide, especially `auth0/java-jwt`. The library's API was straightforward and to-the-point; it was super easy to get up and running on an existing server. (Also, it's very testable!)
What do you dislike about the product?
The documentation is expansive but unfocused. There were a lot of long-form articles, but it was hard to determine which were applicable to my use case. I would have benefited from a definitive description of the API, but it was tricky to find any documents like that. I'd appreciate if you could make the documentation easier to navigate—a table of contents would do wonders!
Also, I was a little sad that a GUI was the only way to control Auth0's settings—it would be nice if there were some form of plaintext config file we could use. That way, we could manage our Auth0 setup with version control, and put any changes through code review. :-)
What problems is the product solving and how is that benefiting you?
We were a group of undergraduate students working on a class project. This was the first time any of us had dealt with authentication; Auth0 made dealing with identity, if not painless, then at least manageable for a group of first-timers who were out of our depth. Thank you!
Recommendations to others considering the product:
Auth0 provides some example code for how to use their libraries with RxJS; we found these examples to be very buggy. If you're going to use Auth0 with RxJS, I'd recommend writing your own bindings.
Very complete platform to handle user authentication, can scale from startup to enterprise needs.
What do you like best about the product?
The security aspects and implementation are rock solid.
What do you dislike about the product?
The documentation is awful, and there's many bugs in the SDKs they provide (mostly the ones that involve UI, the user experience is terrible). Stay away from it as much as you can, and you'll have a great experience with Auth0.
What problems is the product solving and how is that benefiting you?
Implementing user identity and access control is hard to get right, and achieving compliance can become expensive. We've got both benefits from Auth0.
Recommendations to others considering the product:
Use it as a platform only, don't rely on their UI/SDK too much. Their strength really lies in providing identity and access control with a solid implementation of the industry standards, as well as support compliance for systems.
Good and directy contact
What do you like best about the product?
The short term interaction options and emails.
What do you dislike about the product?
Sometimes there were actions missed in the conference call
What problems is the product solving and how is that benefiting you?
Managing Customer access to our products.
Auth0 - Auth for your apps
What do you like best about the product?
Powerful and simple. We did alot of pocs and thought around what would work best to solve our identity problems for our apps. Auth0 came out #1.
What do you dislike about the product?
To be honest i have no blaring issues with Auth0. I would love to use it internally for our employees but honestly its really designed for application and developer use.
What problems is the product solving and how is that benefiting you?
I was not on the implementation team but the problem to be solved was to allow authentication to our app via a customers idp. Auth0 solved this.
Recommendations to others considering the product:
Use the support. They are there to assist
Very good product
What do you like best about the product?
You can set up the tool right away, to implement it fast
What do you dislike about the product?
There are some corner cases not working, and after the notification, the ticket was filed but there are not any action plan or fix estimation. Also each login uses one token, by default, and the team did not assesed the team very well, on advicing them to make them perdurable for reutilization.
What problems is the product solving and how is that benefiting you?
The credit card login. The ammount of users it can handle is very good and the customization level is excellent.
Recommendations to others considering the product:
Ask for perdurable tokens to the team instead of letting the default configuration.
