We generally use Auth0 Platform to provide identity provider services to our customers who are not part of our domain, such as when we work for different clients. For one client, Auth0 Platform was already in place, so we used it to onboard users and applications. External users with domains such as gmail.com or facebook.com were onboarded to Auth0 Platform, and we provided access to them through that platform. We also onboarded a few applications there for those purposes.

Currently, we are not using Auth0 Platform to secure artificial intelligence-powered, generative AI, or agent-based applications. We have only used it for external applications and some internal applications.

Auth0 Platform serves an insurance industry client, specifically an insurance company, with an HR portal, a few portals that the security team uses, and several insurance portals. They use Auth0 Platform for security and as their identity provider.

Auth0 Platform's best features include a great graphical user interface. When any new user who has never used Auth0 Platform previously arrives and has any knowledge in identity and access management, they can easily navigate through the portal and use it without needing any prior training for beginner-level work.

The impact on our company has been positive. If we were to use Entra ID or any other identity provider that we evaluated, we would need to onboard users to our platform and create mail domains or invite them as guests. With Auth0 Platform, integration and providing access to external users, not just organization users, was much easier. Managing users was also easier, and this tool has a great graphical user interface, making it easier for us to check logs if users are facing any issues. Providing any access was also easier and quite smooth.

The biggest return on investment for me using Auth0 Platform is that, compared to Okta, which is an identity provider with a good reputation, Auth0 Platform was a new product. Compared to SailPoint or CyberArk, Auth0 Platform's graphical user interface is quite user-friendly, very easy to use and integrate, and also easier to learn.

Regarding improvements for Auth0 Platform, during the last time I used it, I observed that during log analysis or when using the search or filter options, I missed some features. If I went into Entra and tried to filter to find a log, those filtering features are missing in Auth0 Platform, which I felt could be improved. Additionally, providing users with access to applications was not that easy to navigate, and it was difficult to see which user has which application access. If that could be improved, Auth0 Platform will be more user-friendly.

I rate Auth0 Platform an eight, not a ten, because although it offers a great user experience, there are still some aspects to improve. During log analysis, it is not quite easy for us to see if a user has access to applications or which user is facing any issues, so those filtering features are missing. That is why I rated it eight; otherwise, I would have rated it ten out of ten.

I have been using Auth0 Platform for the last three years, from 2020 to 2025.

During my tenure working with Auth0 Platform, I never saw any kind of lag or Auth0 Platform portal going down. We never faced any challenges due to Auth0 Platform. Unlike Azure, where I have seen outages many times, with Auth0 Platform, I never experienced such issues in the last few years.

Regarding the scalability of Auth0 Platform, the number of users does not matter. As we continue to increase the user count, Auth0 Platform supports it and does not lag. It will support 2,000 users, and we can even onboard more than 2,000 users and work with them smoothly. Users can authenticate through the platform and get authorization to use authorized applications. There are no issues with scalability; Auth0 Platform is very good in this regard.

We never reached out to customer support, as our team did not handle that. Our client dealt with customer support, so I do not have much insight into that area.

I am not sure what solution was being used before Auth0 Platform because Auth0 Platform was already in place when I joined. In other clients, I observed they were using on-premises Active Directory and Entra ID for identity provider services, but in this case, I saw they are integrating Entra ID, Active Directory, and Auth0 Platform as one system. This allows internal users to get authenticated through Auth0 Platform, and external users are also authenticated through Auth0 Platform.

Auth0 Platform's initial setup was not very complex. It was easier compared to other products because it functions as software as a service. We registered it on Entra ID as an application and then started using it.

I am not sure about the help for setup from an integrator, reseller, or consultant, but I see many integrators available. However, I never used any.

The biggest return on investment for me using Auth0 Platform is that, compared to Okta, which is an identity provider with a good reputation, Auth0 Platform was a new product. Compared to SailPoint or CyberArk, Auth0 Platform's graphical user interface is quite user-friendly, very easy to use and integrate, and also easier to learn.

Before choosing Auth0 Platform, I mainly evaluated CyberArk, which is a great product but its graphical user interface is not quite user-friendly. For anything I need to check, I often have to search for where this option is or what I have to do, and it is integrated into one portal, which makes it difficult to remember where everything is. In contrast, with Auth0 Platform, I see everything clearly on the left-hand side menu, and I can navigate without confusion. This is a significant advantage.

Currently, in our environment, we are using mostly all the applications on on-premises servers, and they are getting migrated to cloud, which is Red Hat OpenShift, and they are in pods. I am not sure if all are migrated because when I was working, the migration was in progress.

We had four environments deployed: user acceptance testing, production, test, and development. We used to onboard applications for these environments to the different tenants of Auth0 Platform. The application team performed different testings per their environments, and then we deployed them to production. Auth0 Platform's multi-tenant option was available, which made it easier to deploy different environments of the application in different tenants. It was easier for us to segregate and manage because if any application team did not know their tenant ID or any other details they needed, we could easily provide that information due to the multi-tenant capability in Auth0 Platform.

After implementing Auth0 Platform, I have seen measurable improvements in scalability, security, and developer velocity with our cloud environments. It was easier for us to scale our applications to external users. Through Entra ID, we were required to onboard users through guest invites or inviting them to our tenant, which made it difficult to manage all external and internal users in one tenant due to architectural-level challenges. After integrating Auth0 Platform, everything was segregated. Internal users remained in Entra while external users were directly on Auth0 Platform. This made management straightforward. If we need to work on any external users, we can just log into Auth0 Platform and manage them without worrying about duplicating actions on internal user IDs. Those issues never occurred after implementing Auth0 Platform.

Overall, I rate Auth0 Platform an eight out of ten.

Auth0 Platform is the main identity provider at my company for different brands, serving as a gateway to downstream systems.

Each brand uses Auth0 Platform for authentication and authorization purposes, with different services and functionalities downstream where each system is secured by a JWT token signed by the Auth0 tenant, making Auth0 Platform serve as the identity protection layer and authentication and authorization protocol.

Auth0 serves as an attack protection layer, security and access control, automation and onboarding layer.

Auth0 Platform offers excellent features including social logins, Single Sign-On options, Multi-Factor Authentication, customizable login UI, and security features such as breached password detection, bot detection, suspicious IP throttling, and anomaly detection.

The most valuable feature in my day-to-day work is the customizable login UI because brands want to customize their universal login, including both the login and registration forms, tailoring the universal login features to their brand's theme. The ease of customization in our Auth0 Platform tenants has been very useful for the brands, helping them stay up to date with current industry standards while maintaining the security of the identity provider.

Enterprise SSO is also one of the most sought features among our brands, allowing a user signing in to a single application to log in without traditional friction in multiple applications at the same tenant, which reduces user friction while maintaining strong security.

Auth0 Platform offers excellent integration with modern web and mobile applications, allowing our brands to deliver new products easily and conveniently. This integration helps them stay up-to-date with industry standard authentication platforms and facilitates the delivery of new features through straightforward integration with continuous integration and continuous delivery processes.

One of the sought features in our company that we would like Auth0 Platform to improve is the adoption of new features and how quickly they are integrated. I would appreciate more extensibility features, as although extensions and plugins exist for ease of extensibility, they still are insufficient. For example, social login account linking remains unavailable in Auth0 Platform, which is one of the most requested features from our brands. Additionally, multiple custom domains are also a sought feature, especially for tenants where multiple brands share the same database in the same tenant.

I have been using Auth0 Platform for almost three years.

I do not have specific metrics available at this time, but various brands have reported significant increases in consumer engagement since adopting Auth0 Platform. Comparatively to the previous identity provider, their releases are faster now. However, I cannot provide specific metrics, but we have observed substantial feedback from our brands and consumers.

Auth0 Platform offers excellent integration with modern web and mobile applications, allowing our brands to deliver new products easily and conveniently. This integration helps them stay up-to-date with industry standard authentication platforms and facilitates the delivery of new features through straightforward integration with continuous integration and continuous delivery processes. I would rate this review an 8 out of 10.

I have been using Auth0 Platform for more than a year for authorizations, login, and sign-up functionality in my application for my current project.

My main use case for Auth0 Platform involves registering all existing users to Auth0 and onboarding new companies and users, which all feed into Auth0. When I need to update any organizational units, such as the name or trading name, I use Auth0. If I need to change the MFA for any existing user or to check roles and permissions granted to a particular user, I use Auth0.

As a software engineer, I do not use Auth0 that often; I work with the basic, generic flow which I have already mentioned. The developers in my company would use Auth0 on a day-to-day basis. I have used it to handle login, signups, and user identities, so it is a nice tool to work with.

Auth0 Platform offers good security features, such as MFA, and the role-based access that can be granted to users is easy to manage with a dropdown and simple access to different permissions and roles. There were times when there was an issue logging in a user, so I had to reset the MFA, and it was straightforward, taking less than a second to complete. These three features are particularly valuable.

The role-based access feature impacts my daily tasks the most because when we onboard a new company, that company needs to be approved by the company admin user. If the user does not have those rights, then the new company would not be able to perform any other task in the product. The role feature was a major breakthrough and was straightforward to use.

The measurable improvements I have seen since implementing Auth0 include faster feature deliveries for developers with fewer auth-related bugs. We have never been uncertain regarding user security, and the traffic has been great without downtime. Auth0 provides 100% centralized authentication, which reduces unauthorized access. The MFA adoption increased by 60 to 70%, and automation shifted from UI-based to token-based authentication using Auth0, reducing test execution time by 20 to 30% and eliminating most flaky tests related to login flows. After migrating to Auth0 from a custom authentication system, we noticed substantial improvements in developer productivity, auth-related implementations, and reduced login flow flaky tests.

I find the process of managing roles, permissions, or MFA changes in Auth0 to be straightforward; it has a very user-friendly UI. However, at times I find it difficult to understand the role. In my previous experience a couple of months ago, I checked and the permissions assigned to the user were not working, but then I had to update it by going to its company and then providing the particular permissions. That was one thing I found as a limitation of Auth0, but apart from that, Auth0's UI is very user-friendly and easy to navigate.

I think additional documentation would be beneficial for Auth0.

Now that I am switching into automation, token handling is needed from Auth0, as well as session handling and error handling with invalid and expired tokens. A better layout or a better way to handle those would be helpful. Additionally, improvements can be made around the authorization code flow, refresh tokens, and expired tokens.

Auth0 Platform has been highly stable and reliable in my experience; I have never faced downtime or technical issues. It handles increased loads and more users very well, and there may be occasional minor issues, but those are rare and do not significantly impact users. Overall, the platform has proven to be dependable and highly scalable, successfully managing increased traffic due to its stateless JWT-based authentication.

I personally do not reach out to Auth0 Platform customer support because developers or the customer support team handle that for us. However, in minor cases, we did reach out, and they were proactive in replying and helping us. My experience was good.

Security incidents related to the companies and users we onboarded were an issue, as they were not able to access the platform. Debugging that using Auth0 Platform was very effective, and we previously were not using one of the features of Auth0 Platform, but now we are using it and really enjoying it.

My advice for teams considering Auth0 Platform would be to clearly understand the authentication and authorization requirements before implementation. Auth0 Platform is a powerful tool, so it is essential to configure it correctly and use it wisely, especially around token usage, roles, and security policy. I would recommend investing time to understand Auth0 Platform 2.0 and JWT flows. From a testing and performance standpoint, using token-based authentication instead of UI can significantly improve automation speed and reliability. Overall, I believe Auth0 Platform is a great choice, but it should be implemented thoughtfully with proper planning in mind. I would rate this product a 9.

Auth0 Platform serves as our primary authentication platform for public-facing websites, and we use it primarily for two-factor authentication.

We only use Auth0 Platform for user authentication and do not use it for API-based authentication.

We currently use Auth0 Platform to secure three applications, and our next phase is introducing multi-tenancy.

We chose Auth0 Platform for two main reasons. First is their tenant and segregation capabilities, and the second is their reputation in the industry, which made it much easier to sell our product to enterprises since they had already heard about Auth0 Platform.

The multiple options for two-factor authentication with Auth0 Platform were really easy to set up and integrate into our system. The entire process, including migration of users, took about a week and a half.

Thanks to Auth0 Platform, we are ISO 27001 certified.

Managing federated identities for our customers to onboard their own users in Auth0 Platform would be a great enhancement.

I have been working with Auth0 Platform for about eight months.

We have experienced some crashes, downtimes, and performance issues with Auth0 Platform, but it was not their fault.

Currently with Auth0 Platform, we only have one tenant, and we are planning on implementing multi-tenant architecture.

We are not using multi-tenant architecture yet with Auth0 Platform, as we are planning to use it in our next phase.

Our experience with customer service has been a mixed bag. We had a contact at Okta previously, but because we are on a subscription-based plan, we can only use the community support. Unfortunately, their hours are outside of our working hours, making it difficult to get support from them.

Our biggest issue with Auth0 Platform was the cost. From a feature perspective, they had everything we needed compared to the other options. They have the reputation within enterprises. There was another competitor that had a better developer experience, but when it came time to actually using Auth0 Platform, their developer experience was great.

Auth0 Platform was really easy to use, and I honestly do not have any complaints.

We used Auth0 Platform's own documentation and tooling for the deployment.

Explore the documentation for Auth0 Platform, as it is better than you might think. I would rate this product a 9 out of 10.