Twilio Segment
Twilio SegmentExternal reviews
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Useful analytics information tool
What do you like best about the product?
Easy to use dashboard, simple api library sdk for javascript.
What do you dislike about the product?
Documentation is a bit spread out and sometimes tricky to navigate.
What problems is the product solving and how is that benefiting you?
Frontend user interaction tracking on website UI as an event analytics sending tool.
Really useful and highly recommended
What do you like best about the product?
It is the Best way to unify your analytics
What do you dislike about the product?
Debugger could keep track of more history
What problems is the product solving and how is that benefiting you?
Basically all questions from analytical standpoint
Recommendations to others considering the product:
Just try it out!
Segment is the motor that powers the world!
What do you like best about the product?
We can track user traits and behavior on our platform instantly, and we can integrate this data across a variety of cloud-based platforms! We pair this data with information collected from our user-created content database to create a visual landscape of how users are engaging with our platform.
What do you dislike about the product?
I would love to see Segment's testing tool capture more than just the last few minutes of activity --- it would be great to have a version of the tools that provides a searchable log so that we can review our metrics in more detail.
What problems is the product solving and how is that benefiting you?
We use Segment to view events on our platform that we cannot otherwise view from our standard platform tools. We can combine information about our customers across multiple systems and learn more about their needs.
Segment non-technical
What do you like best about the product?
Segment data is verifiable against dispersed system data - it's generally in agreement with what I expect from the data.
What do you dislike about the product?
The data required some onboarding to be able to understand how to use it.
What problems is the product solving and how is that benefiting you?
I've not experienced any significant problems with Segment directly.
Segment - Middleware for your data
What do you like best about the product?
Segment offers so many plugins and connections with valuable software for many different industry types.
What do you dislike about the product?
It was not particularly easy to learn, but once you get used to the UI configuration, it becomes second nature.
What problems is the product solving and how is that benefiting you?
We are bringing data from multiple sources into one platform with Segment acting as the middleware for this execution.
Recommendations to others considering the product:
Review the product with someone technically familiar with data and data source integrations before taking on the responsibility of setting up your Segment account.
Best CDP tool
What do you like best about the product?
I used Segment for our product, and it is easily the best tool to capture the customer/user data. It is simple, organized, and helpful in integrating with multiple data sources.
What do you dislike about the product?
I really can't think of any at the moment. I guess more resources differentiating each type of calls could be added to Segment University so anyone using Segment get clarified.
What problems is the product solving and how is that benefiting you?
We captured customer data using segment that helps organize them better. Connects to/fro multiple sources.
Good UI tracking
What do you like best about the product?
Easy to read documentation/walkthrough. Robust UI JS library. Full-fledged dashboard to understand customer behavior.
What do you dislike about the product?
Lack of tutorials. Lack of mentions in leading UI/JS conference.
What problems is the product solving and how is that benefiting you?
Understanding customer behavior, and tracking for bugs/errors that slipped into prod.
Great way to deliver data where you need it
What do you like best about the product?
Segment makes life easier by enabling a whole slew of workflows and integrations to work thanks to stable, intuitive data delivery.
What do you dislike about the product?
It can be a bit difficult to understand how to get started if you're not a technical person.
What problems is the product solving and how is that benefiting you?
For one, we're delivering app usage data to several platforms to report on engagement stats, identifying power users, etc.
Recommendations to others considering the product:
Read the documentation to ensure you're getting the most out of the product.
Makes it easy to see the full picture all in one place
What do you like best about the product?
It makes it incredibly easy to get all of your customer data in one place. Simple to configure and easy to debug.
What do you dislike about the product?
A few of the pages are totally unreliable given the scale we're using the product at (such as the destination filters).
What problems is the product solving and how is that benefiting you?
We use it to power our product analytics, customer communications, and data warehouse problems.
Connect everything
What do you like best about the product?
The number of differnt integrations it offers, the events get to the destinations very fast and it's very reliable. The debugger it's also awesome it helps a lot to know whats going on, you get feedback very fast.
What do you dislike about the product?
The documentation sometimes it's not very accurate, you are forced to use the debugger also to know what's going on.
What problems is the product solving and how is that benefiting you?
We use lots of tools and Segment helps a lot to integrate barely any tool related to events, and also you can change providers without changing a line of code on your app, the only problem is having the integration in segment but it's very probably it exists, continue this way
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