Twilio Segment
Twilio SegmentExternal reviews
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All stop shop for your product and customer data analysis needs
What do you like best about the product?
The platform is easy to use and has good amount of tutorials to help with usage
What do you dislike about the product?
The views sometimes can get a little complicated to understand
What problems is the product solving and how is that benefiting you?
Segment events have helped us track user behavior and make appropriate product strategy calls
Segment CDP
What do you like best about the product?
Easy integration with all partners and streamlined analytics
What do you dislike about the product?
Variance of support and maturity with integration with partners
What problems is the product solving and how is that benefiting you?
Analytics and consolidating integrations. Benefits - Less development and easier management
Segment is the best so far
What do you like best about the product?
- Like the UI
- Love the customer support
- Amazing Segment Academy
- Love the customer support
- Amazing Segment Academy
What do you dislike about the product?
- Few integrations are difficult
- Hard to get support for every tool
- Hard to get support for every tool
What problems is the product solving and how is that benefiting you?
- It is very easy to capture the events and love the easy way that how it integrates with other sources
Segment allows us to easily manage where our data goes.
What do you like best about the product?
Segment allows to see all our connections sources and its respective destinations. It has a wide array of integrations that are incredibly easy to set up with a few steps. It also allows us to see exactly when a particular attribute or event last occurred. The team at Segment is also very friendly and helpful.
What do you dislike about the product?
The Personas feature is on another paid tier and does not allow for a free trial. It is also very expensive compared to industry standards. For companies with a huge amount of users, the payment structure could be better aligned to allow for testing or incremental use or have a pricing scheme based on the use of its features.
What problems is the product solving and how is that benefiting you?
Segment connections feature allows us to skip the integration process with many of our customer support platforms and easily send user activity in real time. One use case is it allows us to instantly send tailored email campaigns to our users based on their current activity.
Very happy so far
What do you like best about the product?
The ability to integrate with all our 3th party softwares
What do you dislike about the product?
Client side integrations lack some features compared with cloud integrations
What problems is the product solving and how is that benefiting you?
Unification of tagging plans through a single point for tracking information
Debugging is fun with segment
What do you like best about the product?
You're able to walk through the debugger in real time to see segment events coming in. There are basic filters such as track, identify, group that you can search for. I think it is neat that Segment acts as a one-stop service. It receives events from multiple sources and also outputs events to many different destinations.
What do you dislike about the product?
I would appreciate it if there were more advanced filtering than just searching for strings. Also, sometimes, my server would send events to segment would sometimes I don't see them in the debugger if there were a large number of events bombarding segment. Finally, sometimes you don't see old events in segment. It is unclear what the lookback window is.
What problems is the product solving and how is that benefiting you?
We are tracking users who use our website. We have placed segment events in both our front end to ascertain certain metrics such as free to paid conversion rate and determine whether experimental features we roll out in our websites should be temporary or permanent features.
Definitely a go-to tool for CDP
What do you like best about the product?
The fact that you can connect data sources & destinations in less than a minute is just plain crazy.
What do you dislike about the product?
In terms of corporating data quality segment should provide better software then just rule sets & post-functions.
What problems is the product solving and how is that benefiting you?
We didn't want to send data to 10 different places while doing the integrations and we wanted to run the events by segment
Segment integration helps us keep data up-to-date when being passed through our CRM and DWH
What do you like best about the product?
There are a lot of integrations available with Segment which makes onboarding new softwares easier.
What do you dislike about the product?
I work w/Segment peripherally so there's not much negative that I've seen. I'm sure the data folks may have a different opinion during setup.
What problems is the product solving and how is that benefiting you?
Currently trying to connect our B2B lists with Braze and ensure Segment is passing data back and forth accurately.
Essential for the day to day of a Data Analyst
What do you like best about the product?
Nothing special, I like all features, is a good tool to work
What do you dislike about the product?
Some integrations with other tools like RTBhouse, tik tok or tabula are missing
What problems is the product solving and how is that benefiting you?
Above all the quality of the data and have a good tagging unique plan that works for all tools
My experience is ok
What do you like best about the product?
I think that all is good, its very simple to use it
What do you dislike about the product?
I wouldn't know what to say, I think that there is a lot of documentation that helps us in our development
What problems is the product solving and how is that benefiting you?
I think that it provides us with a good tool to track user navigation and it makes it possible to make decisions about the product
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