Twilio Segment
Twilio SegmentExternal reviews
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Easy to use
What do you like best about the product?
Very easy to connect different tools/ platforms. Features provided by Segment like transformations and filters also make it very customizable for how you want to set up the connections.
What do you dislike about the product?
Their success engineers have generally been helpful. It's just that we often got paired with engineers in different time zones- which means we probably won't get a reply during our working hours and that it could take up many days to resolve an issue if it requires a lot of back and forth.
What problems is the product solving and how is that benefiting you?
Setting up connections quick and easy- saves time and engineering efforts.
It is the best customer platform we ever had at Qonto
What do you like best about the product?
enrich data, connect to other numerous tool
What do you dislike about the product?
Performance, scalability still some work on it
What problems is the product solving and how is that benefiting you?
We still struggle to reconcile data fromour CRM / Ads tools and Analytics tool (Google analytcis, amplitude)
Best ever analytics tool
What do you like best about the product?
As a non-technical person, I don't have enough knowledge of this kind of analytics software. I don't have any technical team to handle any implementation tips. This segment.com software could help me to set up all the features on my own.
What do you dislike about the product?
The process of integrating other marketing platforms (say adroll) is a little bit hard. Even though you have several documentation it is very hard for me to integrate other marketing platforms with the segment dashboard.
What problems is the product solving and how is that benefiting you?
With the use of segments, I could able to have a complete track of my website. I can track the number of forms submitted, purchases & so on. As a non-technical person, I don't have enough knowledge of this kind of analytics software. I don't have any technical team to handle any implementation tips.
Recommendations to others considering the product:
As a non-technical person, I don't have enough knowledge of this kind of analytics software. I don't have any technical team to handle any implementation tips. As an individual, you can handle your website activity on your own and don't need any additional team to have a dedicated development team to keep track.
Awesome tool to track user behavior/interactions
What do you like best about the product?
How it is easily to integrate from diff sources and to multiple destinations
What do you dislike about the product?
The only thing is code related that it might generate a lot of boilerplate at some point but is normal
What problems is the product solving and how is that benefiting you?
Usually works to have data to create dashboards and usage statistics
Easy to use CDP
What do you like best about the product?
Ease to retrieve events in our Redshift database.
Works to send data to our other providers as well: we can send and retrieve NPS information from our clients.
Works to send data to our other providers as well: we can send and retrieve NPS information from our clients.
What do you dislike about the product?
Not so much at the moment. The tool has been pretty flexible to align with our use cases.
We still need to have GTM for a few metrics on our site (load time, for example).
We still need to have GTM for a few metrics on our site (load time, for example).
What problems is the product solving and how is that benefiting you?
Front-end events retrieval with the help of our dev team.
We can as well send surveys to our clients thanks to the implementation with Satismeter.
We can as well send surveys to our clients thanks to the implementation with Satismeter.
Helps to collect, filter and distribute high quality data in an easy way
What do you like best about the product?
Its easiness to integrate with other tools. Both tech profiles and data profiles can work with the tool.
What do you dislike about the product?
Some limitations occur depending on the implementation (cloud mode or client mode).
There is only one tagging plan that applies both for apps and the web.
There is only one tagging plan that applies both for apps and the web.
What problems is the product solving and how is that benefiting you?
We assure data quality, and we control that events accomplish with an established schema and quality. Also, we could eliminate several SDKs from the apps, leaving only Segment one.
Recommendations to others considering the product:
Review if your current tools could be integrated into Segment before buying the tool.
Enables success as a data professional
What do you like best about the product?
Segment truly enables any organization to measure and build. As a data professional, having a monolithic source of truth for instrumentation is genuinely a game-changer. Beyond the load balancing capabilities and the platform extensivity, Segment continuously strives to think on the cusp.
What do you dislike about the product?
Not much! The UI improvements have been great, but this would have been a complaint in the past.
What problems is the product solving and how is that benefiting you?
Instrumentation source of truth, marketing tool data parity, and session understanding.
Super easy to use
What do you like best about the product?
It's easy to integrate new applications and send data to other resourses. You dont need to have a developer inject more scripts and wait for a deploy, you can just add more destinations.
What do you dislike about the product?
We initially had way to many MTU but once we implemented the identify, that number went way down. I also dont like that you can get lost with how many things can be integrated.
What problems is the product solving and how is that benefiting you?
We send information to heap, fullstory, google analytics. This makes it easy to add new destinations without having to inject more scripts manually
The most intuitive way to distribute data across all your tools
What do you like best about the product?
I love how Segment makes it extremely easy to send multiple pieces of data to every tool app and tool used on websites and the app with a single script. Where before, you had to embed dozens of different scripts and use their individual formats to transmit data. With Segment you only do it once and enable/disable these 3rd party scripts as you please.
What do you dislike about the product?
Inside their app, they have two concepts called Sources and Destinations, and sometimes when you're in one view, it's a bit annoying having to navigate through Sources from Destinations and vice-versa.
What problems is the product solving and how is that benefiting you?
The biggest problem is tag management, and there are free alternatives that could potentially solve that issue. Still, Segment has so many integrations that it's hard to compete — you would likely have to write your integrations with these other alternatives. Segment makes it very seamless.
Easy to implement and great outcomes
What do you like best about the product?
It was very easy to setup in my webapp and their APIs are so simple. Segment has a lot of educational videos which help to improve the outcomes.
Their integrations makes the work so much easier and simpler
Their integrations makes the work so much easier and simpler
What do you dislike about the product?
Integrations with CRMs still complicated because of the way to match information into a deal
What problems is the product solving and how is that benefiting you?
Have standarizes data across multiple tools in a easy and simple way
Recommendations to others considering the product:
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