Twilio Segment
Twilio SegmentExternal reviews
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Segment Review
What do you like best about the product?
I like the UI and the dashboard and the debugger! It's very helpful for viewing incoming traffic :)
What do you dislike about the product?
I don't like that sometimes the debugger shows events out of order (not in chronological order)
What problems is the product solving and how is that benefiting you?
No issues so far! Really great experience. Benefits: analytics for our company and our products
Best way to connect all of your alaytics
What do you like best about the product?
My favorite thing about Segment is the single platform to collect, unify, and connect your customer data. I don't have to ask my devs to implement new analytics tools into our product and we no longer have 5 differnet tools in the product pulling data.
What do you dislike about the product?
The cost can be expensive for an enterprise plan.
What problems is the product solving and how is that benefiting you?
Different departments like different tools, now we don't have to pick and choose just one.
Software engineer
What do you like best about the product?
Easy to organize everything in one place
What do you dislike about the product?
There are too many options for integrations
What problems is the product solving and how is that benefiting you?
Easily connects valuable third party apps
Segment has really helped us in aligning alot of our processes because of the ease of sharing data.
What do you like best about the product?
Our data is consistent across all databases, lots of integration options
What do you dislike about the product?
The price is a bit costly.
There are some instances where the data does not fit the destination’s model.
There are some instances where the data does not fit the destination’s model.
What problems is the product solving and how is that benefiting you?
Ensure that our customer data is centralized in one location.
Segment Makes Product Integrations Seamless
What do you like best about the product?
Instructions/Guides for adding Segment to existing software applications makes setup a breeze
What do you dislike about the product?
Sometimes setups can be difficult for more complex applications
What problems is the product solving and how is that benefiting you?
Consolidating data for our Operations departments to utilize for business analytics
Great working experience
What do you like best about the product?
Collation of data we use for app analytics across our org. Useful for understanding user needs.
What do you dislike about the product?
Can't really think of any issues; works fine for majority of our use cases.
What problems is the product solving and how is that benefiting you?
Understanding how users use our apps, what works for them, and easily collate that data into a manageable source.
Recommendations to others considering the product:
none
A Great Tool
What do you like best about the product?
We wouldn't be able to run our company if it weren't for Segment. Segment allows us to easily track our performance, analyze results and share them with our organization.
What do you dislike about the product?
Segment support could be more responsive. There have been several occasions when we have reached out and the delayed response can add up. I would recommend a more robust helpline.
What problems is the product solving and how is that benefiting you?
We are a growth-stage company currently in pursuit of our Series B. We utilize Segment to analyze our company performance.
Great product, excellent service
What do you like best about the product?
The level of service Segment provides, as defined by their response times and quality of service, is fantastic.
What do you dislike about the product?
Their pricing model. It doesn't account for bots and fake traffic.
What problems is the product solving and how is that benefiting you?
It enables us to easily integrate and manage tools that leverage our central data infrastructure.
Making the data engineer life easier
What do you like best about the product?
Pipe all the data from ingestion to datalake with ease and control. Make the data team super productive.
What do you dislike about the product?
Could be a little cheaper given the technology has improved and become cheaper too.
What problems is the product solving and how is that benefiting you?
A single place to ingest all apps behavioural data. Send to almost anywhere and free the teams to use the data.
Good enough to handle major tracking
What do you like best about the product?
The platform is very effective and practical and also has a great UI and I can find all required settings easily. Also setting up the frontend code is clear
What do you dislike about the product?
The only thing I can mention is pricing strategy which could be better and somehow more fair for startups and new companies
What problems is the product solving and how is that benefiting you?
Tracking user activities and customer data analysis
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