Twilio Segment
Twilio SegmentExternal reviews
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What do you like best about the product?
We at X-Cart use Segment since it's earIy days. I really like how simple is to enable a new system just to try. I don't remember when we spent time on new integration.
What do you dislike about the product?
High cost for new users (and those who wanted to upgrade from archive plans). But this is business, I understand.
What problems is the product solving and how is that benefiting you?
Time from an idea of attaching new system to integration is reduced from weeks to hours.
Recommendations to others considering the product:
Give it a chance, definitely.
Reliable and clean data for everyone
What do you like best about the product?
With features like computed traits, protocols, and now personas, my company is able to leverage the data from multiple tools to better inform our entire ecosystem.
What do you dislike about the product?
Had a small bit of difficulty setting up computed traits, but that was mostly user error!
What problems is the product solving and how is that benefiting you?
Clarity and centralization of our data efforts. It's very satisfying once the implementation is complete to feel confident about the orchestration of data amongst your tech stack.
Recommendations to others considering the product:
It's so sturdy and reliable. We've considered moving some of our native programs like lead scoring out of our different suite of tools just because we know segment is going to work every time. It takes an enormous amount of pain out of our day to day when we can link multiple data sets and bring insights from one tool to another without having to worry about manually enabling it with something like SPSS Modeler.
Wonderful experience configuring analytics flows.
What do you like best about the product?
We've used Segment to collection stats from multiple sources and send them to multiple destinations. The best part is that I can configure sources and look at the "debug" log to see records coming through without having to configure a destination.
I also like how the destinations have different options for transforming and filtering the records before sending them through.
I also like how the destinations have different options for transforming and filtering the records before sending them through.
What do you dislike about the product?
There isn't much that I dislike. If I had to choose something, I think that it would be some of the confusion in selecting destinations and what will be supported before configuring the destination.
What problems is the product solving and how is that benefiting you?
We're using Segment for collecting analytics from web, server, cli, and mobile applications. We're able to see what features users are using and determine if there are things we need to modify, add, or remove based on real usage.
Recommendations to others considering the product:
Collect as much data as you can through Segment, then find other products that help you analyze that data later to make decisions.
I love Segment
What do you like best about the product?
Ease of Usage, Robust tool, and many Features in the product, I love the integration features in the segment.
The Gainsight PX Integration feature is the one I mostly use and the flow of the event is accurate
The Gainsight PX Integration feature is the one I mostly use and the flow of the event is accurate
What do you dislike about the product?
It's a great tool, but I would love the segment documentation with real-time implementation videos available using any basic app. There is nothing much to dislike on the Segment App.
What problems is the product solving and how is that benefiting you?
Live tracking data. I see the data flow, events flow sending from my end application to the Segment and thereby receiving the data into Gainsight PX
Recommendations to others considering the product:
My Role can't be suitable to recommend, however, I am a huge fan of segment.io
Amazing Product
What do you like best about the product?
Outstanding product. From the core event-tracking to their Protocols and Personas products, it all works really well and is very powerful. Easy to use and implement.
What do you dislike about the product?
Pricing can get expensive as traffic scales, especially since you are charged for all anonymous traffic.
What problems is the product solving and how is that benefiting you?
Customer behavior, marketing customization, and event collection for advanced analytics.
Tools that help little teams do big things
What do you like best about the product?
The entire on-boarding process was amazing, extremely helpful, and got us rolling in much less time than I'd had imagined. Additionally, the ease-of-use of the platform overall has been incredible, allowing one person to implement the entire event-ingestion portion of our platform single-handedly.
What do you dislike about the product?
Nothing to report here. All of the problems I encountered were on our end, and Segment was always happy to help where they could to handle them.
What problems is the product solving and how is that benefiting you?
Rapid implementation of event ingestion across multiple clients to multiple sources with ease I have not felt from any other platform I've worked with. This has made collecting new events unbelievably simple, and sending data to new locations something that can be done in minutes, instead of days.
Recommendations to others considering the product:
If you're looking for a simple solution that plugs in with minimal efforts, is simple to administrate from there, and hyper-flexible, I cannot think of another product that delivers nearly as well as Segment.
Great way to structure data collection and send to other tools
What do you like best about the product?
The combination of a great way to gather data on users and their actions, with the massive list of other tools it integrates with. It allows us to simply and quickly try out different tools, as the time to set them up is so low, as they can get all the data from Segment. This also allows us to be more flexible in changing the set of tools we use.
What do you dislike about the product?
Like many SaaS tools, the pricing goes up real fast for all features, even for a small startup, and so we have had to rely on other tools for things that we could have used Segment for had the price for the full functionality been more reasonable.
What problems is the product solving and how is that benefiting you?
1) Allowed us to develop a consistent method to get data on users from their first web site visit to deeper interaction in our app.
2) Enabled us to reuse this method across many different tools, and thus reduced the switching cost between such tools.
2) Enabled us to reuse this method across many different tools, and thus reduced the switching cost between such tools.
Amazing results
What do you like best about the product?
I love the way in which Segment integrate all our data in a single source of truth
What do you dislike about the product?
Sometimes is pretty difficult to show data to our managing directors, should be pretty good if you have some reports based on personas or connections
What problems is the product solving and how is that benefiting you?
All my customer data and analytics is now solved with segment
Flexibility for growing startups
What do you like best about the product?
I love that segment integrates with whatever tool or product you can think of - it makes getting your analytics stack in place easy.
What do you dislike about the product?
The Visual Tagger needs more features and flexibility comparable to Heap or Pendo.
What problems is the product solving and how is that benefiting you?
We started using Segment to track events and users in our product while we figured out what analytics tools we wanted to use, that way Engineering wouldn't be burdened if we needed to switch.
Recommendations to others considering the product:
Just do it!
Must have service for SaaS.
What do you like best about the product?
- do 1 integration with Segment and then scale it to 10 more integrations with less effort
- best startup program from what i saw
- a lot of integrations
- very useful webinars from founders (How to grow your StartUp)
- best startup program from what i saw
- a lot of integrations
- very useful webinars from founders (How to grow your StartUp)
What do you dislike about the product?
Its hard to write minimum characters about what i dislike in Segment because service is beautiful :)
What problems is the product solving and how is that benefiting you?
Segment is money saving in a lot of integrations.We do integrations with Intercom, Fullstory, Amplitude much faster.
Recommendations to others considering the product:
It worth it.
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