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Twilio Segment

Twilio Segment

Reviews from AWS customer

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External reviews

561 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Blair H.

Good

  • November 30, 2021
  • Review provided by G2

What do you like best about the product?
Helpful to clients including myself which is good
What do you dislike about the product?
hard to reach but helped out when i need
What problems is the product solving and how is that benefiting you?
helps me communicate better and connect with my team
Recommendations to others considering the product:
contact customer success


    Derek P.

Segment allows us to enrich API data with our proprietary data

  • November 18, 2021
  • Review provided by G2

What do you like best about the product?
Segment's best feature is the ability to use their events to catalog actions committed by users. In addition, Segment does a great job identifying users based on multiple attributes, showing the users' demographics.
What do you dislike about the product?
Segment's ability to recognize the same or similar users based on attributes is still a work in progress. Therefore, their identity graph is still unreliable.
What problems is the product solving and how is that benefiting you?
The main problem our company was looking to solve is how to collect analytics from events. Segment has allowed us to accomplish this and see committed events live, allowing us to debug any issues.


    Consumer Goods

Essential for the day to day of a Data Analyst

  • November 18, 2021
  • Review provided by G2

What do you like best about the product?
Nothing special, I like all features, is a good tool to work
What do you dislike about the product?
Some integrations with other tools like RTBhouse, tik tok or tabula are missing
What problems is the product solving and how is that benefiting you?
Above all the quality of the data and have a good tagging unique plan that works for all tools


    Eric B.

Nice experience

  • November 18, 2021
  • Review provided by G2

What do you like best about the product?
I like the way that we can configure the violations.
What do you dislike about the product?
Nothing especially, I like the current features
What problems is the product solving and how is that benefiting you?
We analyze the data obtained, and thanks to the violations we can obtain insights really quickly.


    Consumer Goods

My experience is ok

  • November 17, 2021
  • Review provided by G2

What do you like best about the product?
I think that all is good, its very simple to use it
What do you dislike about the product?
I wouldn't know what to say, I think that there is a lot of documentation that helps us in our development
What problems is the product solving and how is that benefiting you?
I think that it provides us with a good tool to track user navigation and it makes it possible to make decisions about the product


    Retail

Good experience, but it could be better

  • November 17, 2021
  • Review provided by G2

What do you like best about the product?
Once you learn how to use it it's quite easy to use. For me how you update protocols it's quite good.
What do you dislike about the product?
The window when you edit the protocols it's quite small. When you add a few properties it's quite hard to manage. On the debugger you should be able to filter by your username to make testing easier.
What problems is the product solving and how is that benefiting you?
Violations help us to keep a good quality levels. I use it for tracking testing. I still think how event version works is not the most efficient way.
Recommendations to others considering the product:
If you have a good training once you get used to it it's quite easy to use..


    Javier A.

Highly recommendable

  • November 17, 2021
  • Review provided by G2

What do you like best about the product?
Tag manager and data connections, is very clear and easy monitoring
What do you dislike about the product?
Mobile view is difficult for the user, maybe make focus on it
What problems is the product solving and how is that benefiting you?
Tags integrations and data analysis comunication


    Pablo d.

Fanatic intuitive product. Simple, efficient and fast

  • November 17, 2021
  • Review provided by G2

What do you like best about the product?
If you're a developer you will love their integrations. APIs are so intuive and the SDKs are so smooth that integrating it to your solution is a breeze. Oh, and the debugging tools make your life easier than ever.
What do you dislike about the product?
Speeding up with the product and understanding its inner logic is easy, making sure your data is correctly streaming across all the platforms with the correct format and transformations can become a messa very quickly. Be sure to document well what you're doing so others don't get lost.
What problems is the product solving and how is that benefiting you?
Collecting data is not that much complex. Making sure it's hitting all the tools you need in the expected format in a good timely manner, well that's a challenge. This is the one Segment helped solving also. Data consistency, correct formats, scalability are the things accomplishable using the tool.


    Larissa G.

Figuring out user behaviour

  • November 16, 2021
  • Review provided by G2

What do you like best about the product?
The tool allows to "spy" on user behaviors; see where they spend time, which links they click the most, and which areas they avoid. Inserting little code snippets to specific areas of the page helps to track the trajectory of the click-throughs. It was a real revelation to see that graphics and text I liked the most users avoided completely! I also liked that even being a non-programmer, you can accomplish some tracking.
I also was able to get answers about my site health and introduce some design improvements though it was not easy!
What do you dislike about the product?
To get real results, you need to insert code snippets. This means most likely, and you need to ask a programmer to do the job and spend $$. Also, free services are limited to 1000 users a month, and I had more, but the price tag is quite steep.
What problems is the product solving and how is that benefiting you?
When you have problems building a customer base, you need to know what's going wrong. Segment provides verification of the business idea through the customer behavior analysis. Analyzing where the time was spent the most allows to find the most attractive parts of the page or website and eliminate those which do not attract customers' attention. For those familiar with Google Analytics, it is especially valuable as you can use familiar interface to see through the site problems.


    Florent B.

The analytics gateway

  • November 15, 2021
  • Review provided by G2

What do you like best about the product?
Segment enables to easily plug and set up any analytics solution as a data destination with one API.
What do you dislike about the product?
Integration with web reactive frameworks could be made easier.
What problems is the product solving and how is that benefiting you?
With Segment, we can use and test as many analytics as we want without changing a single line of code — a huge time saver.