Twilio Segment
Twilio SegmentReviews from AWS customer
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Amazing CDP product to help understand customers
What do you like best about the product?
The integrations with various data sources and destinations are easy to set up and are very reliable. The performance of the tool is also very good in terms of speed. In addition, the debugger is quite nice in allowing us to view real -time data for triage and spot checking.
What do you dislike about the product?
We did have an issue in late 2020 or early 2021 where some of the data failed to load to our destination causing some of our critical business decisions to be delayed, however the situation was rectified very quickly and the support team was responsive and understanding.
What problems is the product solving and how is that benefiting you?
Segment enables us to understand our interaction with people on our website quickly and thoroughly.
Segment review
What do you like best about the product?
Segment is really strong in the wide spectrum of sources and destinations. I like the easiness of setting up a new destination. Always everythings goes smoothly.
What do you dislike about the product?
I would love to see at least some functions from protocols accessible also on the Team plan.
What problems is the product solving and how is that benefiting you?
We use Segment for event tracking from our app and for forwarding the events to other applications we use. Most of the time it's really fast and easy to connect new destination.
The best CDP ever used!
What do you like best about the product?
The ability to connect any tool to a warehouse!
What do you dislike about the product?
Some APIs are not that well documented..
What problems is the product solving and how is that benefiting you?
We analyze and connect all of our tools and databases.
Great tool for setting up consistent event tracking!
What do you like best about the product?
Segment's Visual Tagger tool.
Data Event feed
Data Event feed
What do you dislike about the product?
Visual Tagger is limited with CSS selector.
What problems is the product solving and how is that benefiting you?
We are solving event tracking of our data. Additionally, we add properties to our user ids. Thanks to Segment, we don't have to set up ID tracking and can quickly centralize all of our data flows.
Really good at what they are doing but really poor reponse times
What do you like best about the product?
Ease of integrating with existing toolsets we have or are using within the company. This enables anyone in the organisation to then use that data.
What do you dislike about the product?
Slow response times when you are requiring any help. This can be a real problem when you are stuck.
What problems is the product solving and how is that benefiting you?
Bringing all the data together at one place and then sending it to different systems we use in the organisation.
Recommendations to others considering the product:
Really good for the data platform requirement and to get data from one system to other systems. This can be really good overall.
Segment review
What do you like best about the product?
Easy to master, lightweight API, great integrations
What do you dislike about the product?
Couple of times I didn't see the events in my debugger
What problems is the product solving and how is that benefiting you?
Segment helps us with collecting data, data analysis, report creation. It could be easily integrated with a variety of tools. The API is comprehensive, the payload is easy to send and handle
Easy to use
What do you like best about the product?
Very easy to connect different tools/ platforms. Features provided by Segment like transformations and filters also make it very customizable for how you want to set up the connections.
What do you dislike about the product?
Their success engineers have generally been helpful. It's just that we often got paired with engineers in different time zones- which means we probably won't get a reply during our working hours and that it could take up many days to resolve an issue if it requires a lot of back and forth.
What problems is the product solving and how is that benefiting you?
Setting up connections quick and easy- saves time and engineering efforts.
It is the best customer platform we ever had at Qonto
What do you like best about the product?
enrich data, connect to other numerous tool
What do you dislike about the product?
Performance, scalability still some work on it
What problems is the product solving and how is that benefiting you?
We still struggle to reconcile data fromour CRM / Ads tools and Analytics tool (Google analytcis, amplitude)
Segment gives us a lot of flexibility in our analytics events and its pipeline
What do you like best about the product?
It provides incredible flexibility, and I love the ability to change event destinations on the fly.
What do you dislike about the product?
It's expensive and not great for sending very high volume events such as certain logs
What problems is the product solving and how is that benefiting you?
It enforced the analytics contracts, which ensures that events are following the protocol.
Good
What do you like best about the product?
Integrations are easy, does a overall good job. I feel like the documentation has been better than most other products.
What do you dislike about the product?
Can't overwrite user_ids, we have to re-do our whole persona account because we switched user_id from email to unique code, we weren't properly advised on this problem. Often people can get a lot of personas that AREN'T combined.
What problems is the product solving and how is that benefiting you?
De-anonymization of web traffic has been great. Event tracking, also quite good. Haven't totally been stumped on a problem yet.
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