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A support tool with great functions
What do you like best about the product?
It's the new console era. It's super fast. A great portal that you'll want to have your hands on all the time! It made it possible for our organization to scale further in terms of optimal care offered to our very own customer base. A significant increase can be seen on the sat score since we started implementing this.
What do you dislike about the product?
The FAQ articles seem to be old. Has a lot of bugs in the system. It can be challenging to make customizations and getting them off the ground swiftly. Service contract is weak when it comes to support contract management. Mass e-mail marketing campaign is absent.
What problems is the product solving and how is that benefiting you?
Great, indeed. Routing issues happens fast and accurate, due to the escalation rules and the automated assignment. Another thing you don’t find in similar software is an integrated database, allowing you to share knowledge and information.
Recommendations to others considering the product:
Great tool but one of the more expensive options and has a bit of a learning curve to fully utilize its potential.
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Innovative approach
What do you like best about the product?
The best thing is its flexibility and friendly user interface
What do you dislike about the product?
The price could be more affordable and the support sometimes is not very helpful
What problems is the product solving and how is that benefiting you?
It helped to clarify and classify the categories in a business oriented manner
Recommendations to others considering the product:
Go for it
What a great management tool for monitoring cloud applications!!!
What do you like best about the product?
It's very easy to manage a renewals process, secure any risks you might be struggling with and great for predicting SaaS spend!
What do you dislike about the product?
The tool is excellent and thus far I haven't disliked anything about using it.
What problems is the product solving and how is that benefiting you?
Our previous strategy for managing a renewal process was dragged out and time consuming, this tool has sped up the process x2 and made everyone feel at ease when coming to use it.
Recommendations to others considering the product:
I recommend the product to anyone who is looking to speed up their renewal times within the company they work for and also anyone who needs a sensible tool to help predict SaaS spend.
Cost Exploring With Cloudability
What do you like best about the product?
The ability to navigate multiple accounts at once and generate cost reports based on tags/account/resource type. This really enables bill back by providing a repeatable report that can be provided to those that care without exposing your AWS account to people that don't need access.
What do you dislike about the product?
The learning curve to using it is high. The UI is a bit overwhelming and getting the integrations and learning how to find that data can take a while without guidance.
What problems is the product solving and how is that benefiting you?
Solving the visualization of our cloud spend split up by need/stack/environment is solved with cloud-ability. We've realized the benefits of externalizing billing access to parties that don't necessarily need AWS access.
Recommendations to others considering the product:
Great tool but one of the more expensive options and has a bit of a learning curve to fully utilize its potential.
Easy and multitude of dimensional information on cost optimisation
What do you like best about the product?
Cost reporting based on Tags, service, data transfer etc. and RI utilisation reports.
What do you dislike about the product?
It will be nice to have a more user friendly UI/UX
What problems is the product solving and how is that benefiting you?
Cloud cost optimization
Cost and host of other useful reports for your infrastructure
What do you like best about the product?
The flexibility and the dimensions of reports that can be made and shared.
What do you dislike about the product?
It would be nice to have more intuitive UI/UX .
What problems is the product solving and how is that benefiting you?
Cost tracking, resource utilization and capacity planning of the infrastructure on the cloud.
Great way to visualize and track cloud spend
What do you like best about the product?
Cloudability is a great platform for analyzing and visualizing our AWS cost. We constantly use it to find untaagged spending it monitor our overall cost. Cloudability metrics and graphs have driven several new phases of development to reduce our spending in key areas.
What do you dislike about the product?
Cloudability gives you access to so much data and capability is is difficult to know where to start. It would be nice if there were some pre-built dashboards that provided a nice summary of everything going on. They have basic dashboards for many use cases, but many tweaks and exploration need to happen in order to get exactly what I need.
What problems is the product solving and how is that benefiting you?
Cloudability has driven several new lines of development centered around reducing cost and optimizing our spending with Reserved Instances and spot pricing.
Cloudability- Cloud Management Platform
What do you like best about the product?
I like
>Regular Emails, alerts, application dashboard provide true picture of the cloud services cost
>Also provide Optimize services to identify different ways to save money on the cloud
>It simply helps to lower down the cost of your business
>Predictability of the cost is much accurate which helps to plan your budget and forecast cost
>Cloudability works with team to solve customer problems result in getting the positive end
>Regular Emails, alerts, application dashboard provide true picture of the cloud services cost
>Also provide Optimize services to identify different ways to save money on the cloud
>It simply helps to lower down the cost of your business
>Predictability of the cost is much accurate which helps to plan your budget and forecast cost
>Cloudability works with team to solve customer problems result in getting the positive end
What do you dislike about the product?
>Issue of sharing Personal data and leakage of personal information
> Overall cost is not suitable for small-scale businesses
>Expert help can be much useful but cost you too.
>Only well suited for big businesses brands as like SONY.
> Overall cost is not suitable for small-scale businesses
>Expert help can be much useful but cost you too.
>Only well suited for big businesses brands as like SONY.
What problems is the product solving and how is that benefiting you?
Cloudability helps my company to know how much they are spending on Cloud services. It helps to know the other optimized services provided.
Recommendations to others considering the product:
Yes it can be very useful for businesses whose cloud services cost is much higher .
Cloud ability is a great program.
What do you like best about the product?
I like the functionality of it. It is efficient and well worth the time to have colleagues train on it.
What do you dislike about the product?
I really don’t dislike anything, but some who have not yet adapated to more advanced technology have a difficult time adjusting to it.
What problems is the product solving and how is that benefiting you?
It helps with financial management within the school setting.
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