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Robust security and great pricing for an MDR solution
What do you like best about the product?
Knowing that I have the Sophos team monitoring our environment for threats and ready to respond while everyone in the IT department is asleep, gives me a sigh of relief. For the pricing and all the robust security features you get, it is one of the best solutions out there. I also like the simplicity and ease of use of their web portal.
What do you dislike about the product?
The occasional false positives and the Sophos agent can be resource hungry sometimes which hampers performance on slightly older hardware. The fact that you cannot purchase licensing for this product directly with Sophos, you must go through an authorized partner.
What problems is the product solving and how is that benefiting you?
During COVID, we had to let go of our InfoSec team and divert their responsibilities to the remaining IT staff, which became overwhelming. Sophos helped filled that gap that was missing for our team.
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Complete Security providor, ideal for companies large and small
What do you like best about the product?
As a small company, MDR brings the security expertise we needed to offset having a minimal security team.
What do you dislike about the product?
We have no dislikes, Sophos MDR has met all of our needs and more.
What problems is the product solving and how is that benefiting you?
Sophos MDR and Cloud Security have helped us communicate our Security posture effectively to prospects and clients. As a SaaS provider, we are barraged with security assessments and regular audits from our prospects and existing clients, so we must be able to demonstrate specifics about how we protect our business networks and production environments.
A practical solution for small businesses like ours that do not have the necessary cybersecurity.
What do you like best about the product?
The fact of benefiting from cybersecurity professionals always up to date with the technologies and up to date with the type of attacks. This allows us to be reassured about the state of our network. Moreover, they give us advice if they notice any flaws in our installation. And if we were to be attacked anyway, this would allow us to have help to put the network back together.
What do you dislike about the product?
The weekly reports are sometimes a bit complicated to understand for novices but we trust that as long as they don't tell us what actions to take everything is fine. Otherwise, their team in case of an attack only speaks English and not French, which could limit us in the good understanding of the phone in case of an attack.
What problems is the product solving and how is that benefiting you?
They bring cybersecurity skills that we don't have in-house and that we don't have the financial and human means to acquire. They also provide advice on improvements to be made in our installation.
Sophos MDR providing Goliath sized protection for David sized organization
What do you like best about the product?
Ability for engineers to jump in and isolate/resolve issues 24/7 without needing to engage otherwise unavailable contacts here within the organization. The component is active on our user devices via the already installed local agent, no additional items needed to be set up.
What do you dislike about the product?
The cost is difficult for our smaller organization to absorb, but we understand the need for this type of protection and realize the resources available to us via the product.
What problems is the product solving and how is that benefiting you?
Insurance compliance, user protection, ease of administrative management, ability to leverage Sophos resources, all lend to a more efficient technology department for our undersized organization.
24 X 7 Monitored Security
What do you like best about the product?
Overall Experience has been wonderful. The agents working behind for support provide the health status and do send repeated reminders on the health of the pc & servers. The dash board for control and monitoring is wonderful
What do you dislike about the product?
i have not come across any feature which have disliked about sophos MDR.
What problems is the product solving and how is that benefiting you?
as soon as we signed up for sophso MDR server, the support agent will list the points which are on RED health, unwanted exceptions to be removed which might be threat to organisation .
they kept follow up with us , until we corrected the points they suggested for better security and to make our system secure .
there's team constantly monitoring the health of the system
they kept follow up with us , until we corrected the points they suggested for better security and to make our system secure .
there's team constantly monitoring the health of the system
MDR team delivers results
What do you like best about the product?
Excellent endpoint protection. The MDR team conducts a thorough review prior to escalation and only escalates true positives with detailed steps for resolution.
The MDR team makes me rest easy knowing they monitor my environment.
The MDR team makes me rest easy knowing they monitor my environment.
What do you dislike about the product?
The MDR team has been an excellent extension to my team. I wouldnt look back.
What problems is the product solving and how is that benefiting you?
The MDR team monitors my environment 24/7, conducting threat hunts and monitoring for anomalies. Being a small team, they allow us to focus on other tasks and have our full confidence in the support they provide.
Great products, Easy to use and deploy
What do you like best about the product?
SOPHOS MDR has allowed us to have threat detection, monitoring and response without having to bring on extra staff. The services also cover both our on-premise and cloud deployed assets.
What do you dislike about the product?
Policy definitions and some settings can be unclear or hard to find. I sometimes have to google how to change a setting that I want to change.
What problems is the product solving and how is that benefiting you?
We are a small company with limited staff. Sophos MDR allows us to have a detection and response team at our disposal with the expertise that we do not have in-house. It also frees up time from having to track down and research detections.
Easy setup and plenty of configuration
What do you like best about the product?
I am confident in my protection with MDR and knowing that Sophos is watching my back.
What do you dislike about the product?
Sometimes the client does not install properly and a manual removal is needed
What problems is the product solving and how is that benefiting you?
MDR is protecting me from users that may be browsing to places they shouldn't, or downloading things they shouldn't
Sophos has an amazing suite of integrated security solutions!
What do you like best about the product?
Their simplicity, ease of use and straight to point offering. Their delivery standards, communication and accessibility is quite impressive. Ease of use of their products is something that we were really keen on as well, and the fact that the transition to the client is seamless.
What do you dislike about the product?
The registration process can be a bit of an issue and may require input from their support. Pricing changes and ever-changing training material. Improvements to the stability of the registration process and a scheduled training plan would help
What problems is the product solving and how is that benefiting you?
Allows me to focus on my primary objective of consuming the service rather than focussing on managing it and making sure that my detection rules are on par as per industry regulations. MDR allows me to sleep restfully knowing a team of experts is watching over my enterprise 24x7
Sophos MDR: Robust Security, Seamless Integration, and Unmatched Support
What do you like best about the product?
What I like best about Sophos MDR is its powerful proactive threat hunting capabilities, which actively identify and mitigate potential cyber threats before they can cause damage to our organization. This, combined with its seamless integration into our existing infrastructure and the exceptional support provided by the knowledgeable Sophos team, makes it an outstanding cybersecurity solution for any organization.
What do you dislike about the product?
One downside of Sophos MDR is that the website interface for management can be slow, which may impact the overall user experience during system configuration and monitoring.
What problems is the product solving and how is that benefiting you?
Proactive threat detection: By identifying and mitigating potential cyber threats before they cause damage, Sophos MDR significantly reduces the risk of security breaches and protects our digital assets and infrastructure.
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