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Lots of features but support is very tiring
What do you like best about the product?
The list of features within the MDR product is vast, the product does exactly as it should.
What do you dislike about the product?
Support, Support, Support. Outsources support with little more than a flow chart to help them navigate.
What problems is the product solving and how is that benefiting you?
We were looking for an addtionqal layer of defense when our team was not available. MDR allow us to have the vendor look after the alerts etc when we were unavaiable.
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Sophos MDR was easy transition from End Point Security to full MDR
What do you like best about the product?
Easy of deployment, 24/7 monitoring and support, live support help available quickly.
What do you dislike about the product?
Management console is a little cumbersome to navigate.
What problems is the product solving and how is that benefiting you?
Sophos MDR makes sure we have eyes on our end point security logs and issues 24/7. It allows us to free our staff to consentrate on other areas while knowing security is being monitored.
MDR makes it Easy
What do you like best about the product?
Its a Proactive monitoring. Apart from just protecting the network and devices in the organisation, it also guided on how to prepare for future and take advanced step to fool proof the business.
What do you dislike about the product?
The product never dissatisfied us. I do not have any negative comments to make on the product. If more like what we were promised the product delivery as to expectation and never let us down
What problems is the product solving and how is that benefiting you?
Our network and devices are protected 24 * 7 and monitored. This gives the internal staff time to carry on their daily duties and focus on any upgrades at site.
A great product and worth it
What do you like best about the product?
Ease of deployment
features loaded
Seamless support by Sophos technical team
The user interface is impressive and easy to use
features loaded
Seamless support by Sophos technical team
The user interface is impressive and easy to use
What do you dislike about the product?
No support for air gap environment
Available for only cloud environment but no on-premises deployment
Available for only cloud environment but no on-premises deployment
What problems is the product solving and how is that benefiting you?
Sophos MDR is helping strengthen the cyber security posture of our organization.
Helping in protecting the endpoints from cyber attacks
Very useful in protecting critical data.
Helping in protecting the endpoints from cyber attacks
Very useful in protecting critical data.
Increase security and understanding of your own infrastructure with Sophos MDR
What do you like best about the product?
Complicated technical details are processed in a very understandable way by technically competent employees and communicated to the customer. This means that non-technical employees are also able to react to faults and forward the messages to the appropriate contact person. With the right knowledge, the analyzes of the MDR collected data can be evaluated yourself
What do you dislike about the product?
Adding exceptions to company-specific software is often complicated and requires contacting manufacturer support. Without intensive instruction, the customer cannot perform any advanced administration tasks.
What problems is the product solving and how is that benefiting you?
Sophos MDR aims to minimize the company´s security conecpt and the response times to cybersecurity incidents. The 24/7 protection cannot be covered by internal employees, ther is lack of knowledge and the corresponding human resources.
Sophos MDR helps us sleep at night knowing our environment is monitored 24 by 7
What do you like best about the product?
As our environment is monitored 24 by 7 this gives us a piece of mind that whilst we are offline, our environment is still monitored.
What do you dislike about the product?
Third-party device integration costs additional and is still being developed for more additional vendors.
What problems is the product solving and how is that benefiting you?
MDR provides us 24 by 7 monitoring enabling us to ensure whilst our techs are not working the environment is still monitored.
Proactive threat detection by security experts 24x7
What do you like best about the product?
This service freed up our staff to focus more on business enablement, knowing that the MDR team had us covered 24x7 on security. Sophos central dashboard provides quick information at a glance, and the support team is there whenever we need additional help.
What do you dislike about the product?
The dashboard also could use some improvements for clarity and speed.
What problems is the product solving and how is that benefiting you?
24x7 threat monitoring without having to employ a large in-house team.
Benefits in overall cost and also an increase in internal operational efficiencies.
Benefits in overall cost and also an increase in internal operational efficiencies.
We licensed MDR for the best possible security-standard for our company.
What do you like best about the product?
1. 24x7 reaction
2. proactive threat hunting
3. third-party integration
2. proactive threat hunting
3. third-party integration
What do you dislike about the product?
1. No local language available
2. No on-site-support
2. No on-site-support
What problems is the product solving and how is that benefiting you?
Reduce internal ICT-costs and maximize our security-standard.
Single agent for a Endpoint
What do you like best about the product?
Easy to deploy and manage with complete visibility of Endpoint security posture.
What do you dislike about the product?
Not as of now as we have migrated platform 06 months back.
What problems is the product solving and how is that benefiting you?
>95% of Endpoint Security is being taken care by Sophos MDR with proactive monitoring and mitigation.
Havelbus and Sophos - a good partnership
What do you like best about the product?
the speed with which clients are isolated, scanned and released again
What do you dislike about the product?
language barriers, if you are not at the level of MDR it is very difficult to describe your problems correctly in order to get the right help quickly.
What problems is the product solving and how is that benefiting you?
As a small company, we do not have the staff capacity to maintain a SOC in 24/7 operation. Therefore, we solve this problem with the MDR from Sophos.
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