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Easy to Use, Highly Customizable, and Rock-Solid Daily
What do you like best about the product?
It is easy to use and train new associates on. We use it every day all day and we have never had any large issues.
It's customizable and I can do whatever I need to regarding it
It's customizable and I can do whatever I need to regarding it
What do you dislike about the product?
Some features that I had assumed it would have OOTB it doesn't. However, the development team is amazing and they seem to care about the user experience from actual users
What problems is the product solving and how is that benefiting you?
They are constantly working on things that get submitted via their idea portal. That seems to be the way they handle upgrades. Issues that people who use it everyday want it done
Centralizes IT Service Management, Needs Dashboard Enhancements
What do you like best about the product?
I’ve used Ivanti Neurons for ITSM mainly for incident management tracking and overall service management. What I like most is the seamless integration between endpoint security and ITSM workflows, which gives IT teams a centralized view of service delivery. The workflow capabilities, along with real-time visibility into service requests across departments, really stand out. I also value being able to track data lineage, document system workflows clearly, and support governance compliance.
What do you dislike about the product?
Dashboard customization could be more intuitive. The current limitations around drag-and-drop flexibility, along with the relatively limited DAX-like calculated field options, make it challenging to build clear department-specific views. More customization capabilities would make it easier for teams to tailor what they need and, as a result, improve overall usability and adoption.
What problems is the product solving and how is that benefiting you?
Ivanti Neurons for ITSM acts as a force multiplier for our IT team. It solves the issue of manual process bottlenecks by automating routine service requests and standardizing change management. This has directly benefited us by freeing up technical staff to focus on high-value initiatives rather than routine tickets. Furthermore, the native integration with endpoint security provides us with the real-time visibility needed to mitigate risks before they impact the business, directly improving our service quality and reliability
Intuitive Automation with Customization Flexibility
What do you like best about the product?
I like how intuitive and customizable Ivanti Neurons for ITSM is. The automation workflows save a lot of time, and the dashboards provide clear visibility into incidents, changes, and service performance. I appreciate how the platform helps streamline incident, problem, and change management processes, automates workflows, tracks service requests, and improves visibility across IT operations. It supports integrations with other tools, making it easier to manage assets and ensure faster issue resolution. The initial setup was straightforward with helpful documentation and support, and the automation workflows and dashboards work exactly as intended. I would rate it 10/10.
What do you dislike about the product?
Sometimes initial configuration can be a bit complex, especially when integrating with other enterprise tools. The UI could be more responsive when handling large datasets.
What problems is the product solving and how is that benefiting you?
I use Ivanti Neurons for ITSM to streamline incident, problem, and change management processes. It automates workflows, tracks service requests, and improves visibility across IT operations, solving delayed incident resolution and lack of visibility.
Streamlined ITSM with Intuitive Workflows
What do you like best about the product?
I like how Ivanti Neurons for ITSM brings everything into one place, making workflows more efficient. The automation really stands out because it helps reduce manual work and improves ticket resolution. I also appreciate the visibility it provides, making it easy to track access and progress, which smoothens coordination across the team. It helps improve organizational agility and response times.
What do you dislike about the product?
The user interface sometimes feels a bit complex and not very intuitive for users. There are many types of workflow configurations that require more manual setup, which can slow things down.
What problems is the product solving and how is that benefiting you?
I use Ivanti Neurons for ITSM to centralize service requests, reduce downtime, and improve accountability and efficiency through automation and workflows. It enhances tracking and coordination with teams, smoothing operations and improving response times.
Streamlined Reporting with Faster Resolution
What do you like best about the product?
I find Ivanti Neurons for ITSM really helpful for Incident Management, particularly because it offers faster resolution times. I also appreciate the strong reporting and dashboards, which are a big plus. The real-time SLA tracing is particularly valuable in keeping track of our commitments. The improved reporting and dashboards were a significant motivation for switching to it. Overall, these features have been quite effective for us.
What do you dislike about the product?
workflow configuration complexity
What problems is the product solving and how is that benefiting you?
I use Ivanti Neurons for ITSM for Incident Management, which shortens resolution times. It provides strong reporting and dashboards, with real-time SLA tracking.
Optimized ITSM with Proactive Support and Customizable Workflows
What do you like best about the product?
I like the strong optimization and proactive support Ivanti Neurons for ITSM offers. The highly customizable workflows, unified ITSM capabilities in one platform, and the user-friendly, self-service experience stand out to me. Optimization saves time and reduces stress. I appreciate the proactive issue detection and experiencing fewer outages, thanks to the unified ITSM platform that provides better visibility and control. The ease of setup due to cloud deployment options, prebuilt ITIL workflows, and a configurable, low-code platform make it really convenient.
What do you dislike about the product?
AI and optimization maturity could be stronger. Integration flexibility can be limited. Implementation and configuration complexity. User interface consistency.
What problems is the product solving and how is that benefiting you?
Ivanti Neurons for ITSM solves too many IT issues, slow resolution, lack of visibility, insufficient manual processes, and repetitive work. It provides strong optimization, proactive support, and a unified ITSM platform, saving time, reducing stress, and offering better visibility and control.
The worst ITSM product you can get. Stay away at all cost
What do you like best about the product?
There is nothing good about this product. Their support is non-existent. They sales is extremely hard to get a hold of (maybe because we are small and they don't care). The product is buggy and not worth it at all.
What do you dislike about the product?
Everything is either average or not working properly. The remote connection is buggy, don't get me started on MACs and also the patching is hit and miss. They support is practically useless and make sure to read the contract because they will force you to stay with them if you don't give them 90 day notice.
What problems is the product solving and how is that benefiting you?
Nothing, it's practically useless for what we wanted it for and they forced us to stick to it because we didn't give them a 90 day notice!
Flexible and Feature-Rich Ivanti Neurons for ITSM is a one stop shop
What do you like best about the product?
Ivanti Neurons for ITSM offers a wide range of impressive features. You have the flexibility to use their out-of-the-box setup or tailor it to suit your company's specific requirements, and both approaches work very well.
What do you dislike about the product?
One drawback of Ivanti Neurons for ITSM is that if your company relies on Google for email and chat, many of the platform's extra features become unavailable.
What problems is the product solving and how is that benefiting you?
Ivanti Neurons for ITSM has been instrumental in addressing several challenges our company encounters. One of its standout features is the management of SLAs, along with the ability to keep all records for requests and incidents centralized and linked to each employee's record. This organization has enabled our call center to enhance support response times and resolve issues more efficiently.
New ITSM
What do you like best about the product?
I like the integration of it to our Kaseya VSA Software. Also as the new reports that being use here.
What do you dislike about the product?
Still exploring on this on what will be the potential issue along the way.
What problems is the product solving and how is that benefiting you?
We are using BMC, it solves the reports issue that are currently a problem to us. Also, the integration to our hardware via 3rd party application as well.
iVanti_ITSM_Review
What do you like best about the product?
Ease of use, ease of implementation, cusotmer support
What do you dislike about the product?
Technical skilled workforce required, integration
What problems is the product solving and how is that benefiting you?
Solution make troubleshooting easy, machine learning capabilities would make it evolve over period
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