Ivanti Neurons Zero Trust Access - BYOL-3 NIC_M5
Ivanti | 22.5R1Linux/Unix, CentOS 6.4 - 64-bit Amazon Machine Image (AMI)
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Excellent product, easy to use, makes life easy
What do you like best about the product?
Interface is clean, easy to navigate and does the job. End users are easily able to utilize the system with little to no guidance. Analysts have the ability to search tickets easily as well as utilize the knowledge base to determine if a solution is readily available.
What do you dislike about the product?
Configuration is a bit cumbersome and requires assistance from the vendor. It's not very straightforward.
What problems is the product solving and how is that benefiting you?
Enterprise wide service desk (helpdesk) as well as request management, change management, and centralized knowledge-base. This product has all of this functionality and it all works well together. It also then ties into all of the other Ivanti products (asset management, on/off-boarding, etc.) for a company-centric solution.
Recommendations to others considering the product:
Go to heat - ignore this product
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Happy Campers using Service Manager
What do you like best about the product?
The ability of individual customized dashboards
What do you dislike about the product?
Integration with other Ivanti products, Ivanti is growing so fast it is hard to keep up with all of the product changes.
What problems is the product solving and how is that benefiting you?
the ability to have customized SLA agreements based on departmental needs, the ability to work on the product in house saving cost.
Recommendations to others considering the product:
There is so much out of the box it is amazing
Great service
What do you like best about the product?
Really fast response, correct handling of the ticket and great service. You can tell they know there product
What do you dislike about the product?
Not much really. They were just really fast, and the problem we had was being solved in a new release of Workspace manager
What problems is the product solving and how is that benefiting you?
Quick support towards our clients
Service management that works pretty well.
What do you like best about the product?
Core experiences work very well. System competently tracks incidents and service requests.
What do you dislike about the product?
Project area is lacking, workflows need some outside help.
What problems is the product solving and how is that benefiting you?
It runs all of our incident and service request management.
Good ITSM tool for any organization
What do you like best about the product?
It's very customizable. It fulfills all our service management needs.
What do you dislike about the product?
Administration is sometimes not very user friendly or intuitive.
What problems is the product solving and how is that benefiting you?
Using it to manage incidents, service requests, assets, problems, and knowledge. It helps improve efficiency by providing a central repository for asset and ticketing information
Recommendations to others considering the product:
It's an affordable, robust, and customizable on-premise solution. Just know configuration and administration will take a lot of training and someone with programming knowledge.
Ivanti -
What do you like best about the product?
The UI and the level of detail information on the successful signon depends on the roles assigned like the Service Desk analyst/User.
On both the perspective it is really good. As a User - Very less information needs to be collected. But as a Service desk analyst many mnay more fields will come up for a detailed tracking of the incidents/Service request. The more positive thing about it is , it will get integrated with the same credentials as your network Id as in the Office 365
On both the perspective it is really good. As a User - Very less information needs to be collected. But as a Service desk analyst many mnay more fields will come up for a detailed tracking of the incidents/Service request. The more positive thing about it is , it will get integrated with the same credentials as your network Id as in the Office 365
What do you dislike about the product?
The search part should have been more convinient. Need to give an option to open the incidents/service requests without searching for it. Also the filters needs to be more clearly defined
What problems is the product solving and how is that benefiting you?
The requests coming in any emails are put across on to Ivanti. This helped a lot for the ease of tracking and even it gave the transperency of the work allocated. This gives more ease of resolving issues
Recommendations to others considering the product:
This is really a very good tool. If this is implemented enterprise wide then this will really be a great tool to use. More good part is that it will get integrated with office 365 login so this will be really good feature too.
Powerfull tool
What do you like best about the product?
Process designer - you can design process as needed, with statusses, actions reminders and so on.
What do you dislike about the product?
It is hard to access other objects - ie. if user requested a set of CI's, it is hard to manage all of them in one step - change owner, status etc.
What problems is the product solving and how is that benefiting you?
Adopting tool processes to real life work.
Heat Service Desk
What do you like best about the product?
The ease of use is not taking a full time admin due the ability to use.
What do you dislike about the product?
I would like to see more api intergrations.
What problems is the product solving and how is that benefiting you?
We use the product to track inciedents.
Recommendations to others considering the product:
Go the online version as it is the future
Ivanti Service Manager helps Service Desk
What do you like best about the product?
The best thing I like about Ivanti Service Manager is that it allows me to create and track tickets easily. It's customizable to fit our organizations needs.
What do you dislike about the product?
What I dislike is not about the product itself, but rather with the frequent transitioning we as customers have to go through whenever the product is purchased by another larger company.
What problems is the product solving and how is that benefiting you?
The business problems that we are solving with Ivanti Service Manager is the ability to move from incident to problem to change management seemlessly.
Recommendations to others considering the product:
The product can be really useful. When implementing the product make sure to trust the consultants that have been assigned to your project. Decide early on whether you want to go with HEAT on premise or HEAT Cloud.
Ivanti Service Desk is a great tool.
What do you like best about the product?
I like how easy it is to create an Incident and to see your workload.
What do you dislike about the product?
I dislike that you can't upload an image in the resolution after you closing the ticket.
What problems is the product solving and how is that benefiting you?
I work in Helpdesk and we solve all kind of problems we run into in the company.
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