Ivanti Neurons Zero Trust Access - BYOL-3 NIC_M5
Ivanti | 22.5R1Linux/Unix, CentOS 6.4 - 64-bit Amazon Machine Image (AMI)
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Great Tool. A bit overwhelming
What do you like best about the product?
The customization capacities of the tool. There was a few things that our company really needed and there were not in the system. It was not too hard to create and add them to the tool.
The automation part for Service Requests, is not hard to control and pretty powerful.
The automation part for Service Requests, is not hard to control and pretty powerful.
What do you dislike about the product?
The visual design tool. I feel too constrained when trying to design the forms, I would like something more flexible (the ability to use our own CSS would be a big plus)
What problems is the product solving and how is that benefiting you?
Better ticketing control, the previous tool was just to open/close tickets, now we actually manage the workflow in between.
Also the asset management part. We had one asset manager who had everything figured out, but in her own way! No it is more standardized and everyone can help with it.
Also the asset management part. We had one asset manager who had everything figured out, but in her own way! No it is more standardized and everyone can help with it.
Recommendations to others considering the product:
It is easy to administer, but not "anyone can do it" as they like to say, a bit of programming knowledge (or at least programmer mindset) will make big difference.
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This is the ticketing tool we use in my company.
What do you like best about the product?
The easiness of use to the end user, and how fast we can setup their accounts.
What do you dislike about the product?
Setup data is a little complicated, the reporting tools only allow to use one filter, so that limits what you can do there,
What problems is the product solving and how is that benefiting you?
Our ticketing system is managed using this tool. It help us staying organized.
Wonderful possibilities
What do you like best about the product?
The customizability of the forms, Business Objects and user experience really makes this a fun and productive solution.
What do you dislike about the product?
Beyond a certain point, the Help is very limited and there is no comprehensive source to the code syntax for writing complex procedures behind the scenes.
What problems is the product solving and how is that benefiting you?
We are still configuring our product, but we will be implementing Change Management, Incident Management and Request Fulfillment this year.
Recommendations to others considering the product:
We have been very happy with the service and the product.
Great functionality, high overhead
What do you like best about the product?
Can customize to fit needs, able to expand into business processes not typically part of Service Desk. Very flexible to grant access to different roles across enterprise.
What do you dislike about the product?
Reporting is SSRS dependent, required redesign of SQL deployment to grant remote staff access to reporting. implementation and configuration requires high overhead, labor intensive and need for external expertise.
What problems is the product solving and how is that benefiting you?
Sharing information across different departments, accelerating business processes for ordering and communications.
Recommendations to others considering the product:
After the recent acquisitions, I would make sure you understand the company roadmap. Make sure you know the implementation cost and ongoing cost of customizing and configuring software. (both time and money)
Generaly a good application for service management
What do you like best about the product?
Simple to use product for tracking service management and reporting out service management metrics.
What do you dislike about the product?
Product is outdated and lacks inventory management. at least at the version we use.
What problems is the product solving and how is that benefiting you?
Solving IT Service Management for a large utility.
A good tool for IT Service management - not a "one size fits all" solution
What do you like best about the product?
Good tool for recording, categorizing & tracking help desk tickets for desk top / client services type requests and issues.
What do you dislike about the product?
It can be used for applications support as well, yet very often the ability to categorize and manage these types of tickets / requests are limited if you are trying to mirror your support organization.
What problems is the product solving and how is that benefiting you?
Put in place a tool that helps manage IT requests & issues from a broad range of users and applications.
Recommendations to others considering the product:
Make sure you do your due diligence & find the right solution that "fits" your IT organization.
If you are going to ultimately include both Desktop & Client services along with Applications areas, make sure ALL have a seat at the table during the selection and implementation process.
If you are going to ultimately include both Desktop & Client services along with Applications areas, make sure ALL have a seat at the table during the selection and implementation process.
Good application for not complicated flow
What do you like best about the product?
Simple, easy to understand and fast on using the application
What do you dislike about the product?
Not enough functionality for complicated flow example multiple approval or group approval
What problems is the product solving and how is that benefiting you?
Because we have more then 10 thousand worker then the application become slower, with LANDesk slower not become in issue
Mediocre IT Service Desk ticketing system
What do you like best about the product?
The system does its job when if you only need a user to log a ticket, track and process it. Our CIO kept assuring us that LANDesk was a powerful system with lots of options but at our operational level we didn’t see anything extraordinary.
What do you dislike about the product?
The look and feel is horrible. It’s not intuitive and new analysts require training.
Customers’ interface is ugly. At the beginning many people in our organization were extremelyreluctant to use the LANDesk self-service portal because they simply disliked it.
There is no text formatting option. When we need to explain complex matters to our customers, paragraphs, bold, italic, screenshots etc. can be very helpful. This is not possible in LANDesk! For such tickets we just have to send separate emails.
Reporting was the probably worst part. There are some queries but they are cumbersome to build and run. At the end we solved the problem extracting data and using a Business Intelligence tools outside LANDesk.
To the best of my knowledge, our CIO requested help from LANDesk to improve the system and expand LANDesk functionalities from IT Service Desk to other administrative services. The outcome was rather disappointing and currently we are running a tender for a new case tracking system to replace LANDesk.
Customers’ interface is ugly. At the beginning many people in our organization were extremelyreluctant to use the LANDesk self-service portal because they simply disliked it.
There is no text formatting option. When we need to explain complex matters to our customers, paragraphs, bold, italic, screenshots etc. can be very helpful. This is not possible in LANDesk! For such tickets we just have to send separate emails.
Reporting was the probably worst part. There are some queries but they are cumbersome to build and run. At the end we solved the problem extracting data and using a Business Intelligence tools outside LANDesk.
To the best of my knowledge, our CIO requested help from LANDesk to improve the system and expand LANDesk functionalities from IT Service Desk to other administrative services. The outcome was rather disappointing and currently we are running a tender for a new case tracking system to replace LANDesk.
What problems is the product solving and how is that benefiting you?
Before the implementation of LANDesk Service Desk was dealing with emails. LANDesk helped to categorize cases, organize queues and ensure that requests for services and incidents are tracked and followed up. But in retrospect, we should have opted for a different solution.
Difficult to use
What do you like best about the product?
Lots a featured if you know how to implement them
What do you dislike about the product?
Crashes a lot, drops connection to you db if you switch fretwork connection
What problems is the product solving and how is that benefiting you?
Ticketing and asset management
I currently use this software for my ticketing system
What do you like best about the product?
The user interface is very easy. It is very customizable and allows others to make their home screens look the way they want. I would recommend this product to anyone in need of a ticketing system.
What do you dislike about the product?
It does not work well in all different types of browsers and version. It should have more freedom with that aspect. Also, theme's should be an option. The white gets very taxing on the eyes.
What problems is the product solving and how is that benefiting you?
great ticketing system for our 14000+ user base
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