Ivanti Neurons Zero Trust Access - BYOL-3 NIC_M5
Ivanti | 22.5R1Linux/Unix, CentOS 6.4 - 64-bit Amazon Machine Image (AMI)
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My daily driver and bread and butter
What do you like best about the product?
A lightweight system that is able to get tickets out of SQL and is also malleable enough to bend to our ever-changing needs, HEAT has been the core of IT here at my company for many years, and I as its Administrator, It's so versatible I learn things about it more and more each day!
What do you dislike about the product?
When a network connection goes down, it completely shuts down the program, because the client is so thin. This is difficult for me, because my PC goes to sleep after 15 minutes and shuts down the connections, why must HEAT quit?
What problems is the product solving and how is that benefiting you?
Users are well informed, there are surveys that are given out, and the technicians are happy they know what tickets they are responsible for, it's really a great system!
Recommendations to others considering the product:
Different from others, this program is so modular it's difficult to see what it really CAN'T do rather than what it can, try it yourself and see, it's worth it!
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Landesk Review
What do you like best about the product?
This according to me is the best software for rolling out new software distributions and patches to employees internally. I love the snooze feature of this tool due to which I have seen fewer complaints from employees regarding interruptions to the normal work flow,
What do you dislike about the product?
Sometimes re-deploying some patches becomes a hassle since the efficiency comes down in these cases.
What problems is the product solving and how is that benefiting you?
This is mostly used internally in order to keep the software and distributions of the employees up to date. Rolling out the latest software through LANDesk has helped a lot by bring down the software vulnerabilities.
Recommendations to others considering the product:
It is a pretty wonderful software for deploying new distributions and patches.
Good Service, Quite convinced
What do you like best about the product?
Their remoting programming is really on point, I loved having the capacity to draw on the screen of the client to outline/bring up things to the client.
Can do a ton of customization, for an expense. On the off chance that you pick the right VAR, with a learned Professional Services group, you can make this item do nearly anything. We initially conveyed it as a ticketing framework for Incidents and Requests. We plan to convey Problem and Change Management, this year.. We utilize Pangea as our VAR and I would HIGHLY prescribe them.
Can do a ton of customization, for an expense. On the off chance that you pick the right VAR, with a learned Professional Services group, you can make this item do nearly anything. We initially conveyed it as a ticketing framework for Incidents and Requests. We plan to convey Problem and Change Management, this year.. We utilize Pangea as our VAR and I would HIGHLY prescribe them.
What do you dislike about the product?
The first con with this module is, it might be needless excess for littler associations - Self Service not accessible standalone and it does exclude social interfaces.
Backing is better than average yet ordinarily you need to sit tight for a SP discharge to get things settled. Each time we do a move up to the item we need to utilize PS time. You truly need a devoted Admin for this item. We don't and it appears. On the off chance that we had one we would utilize less cash on PS and this individual could be an item master and get things working the way we need.
Backing is better than average yet ordinarily you need to sit tight for a SP discharge to get things settled. Each time we do a move up to the item we need to utilize PS time. You truly need a devoted Admin for this item. We don't and it appears. On the off chance that we had one we would utilize less cash on PS and this individual could be an item master and get things working the way we need.
What problems is the product solving and how is that benefiting you?
The remoting programming was the best part about Landesk, the main things that was great about Landesk.
Administration Desk is basically a procedure administrator. We assembled a procedure of Incidents, Request, New Hires and Departing representatives. Some procedures are extremely convoluted and when it's manufactured right, it deals with these procedures exceptionally well.
Administration Desk is basically a procedure administrator. We assembled a procedure of Incidents, Request, New Hires and Departing representatives. Some procedures are extremely convoluted and when it's manufactured right, it deals with these procedures exceptionally well.
Recommendations to others considering the product:
LANDesk offer a great deal of expert administrations, however the period of time taken to tweak implies little, incremental esteem however costly and long (time-wise) executions.
I would suggest other people who are thinking about LANDesk on the grounds that with this module they can take after the same IT forms fixing to SLAs as though clients were bringing in. What's more, offer a predictable bolster encounter paying little respect to the course to the administration work area.
I would suggest other people who are thinking about LANDesk on the grounds that with this module they can take after the same IT forms fixing to SLAs as though clients were bringing in. What's more, offer a predictable bolster encounter paying little respect to the course to the administration work area.
Best organizing and prioritizing module
What do you like best about the product?
What i liked most about LANDesk, it is very easy to use. The second thing what i like in LANDesk is the capability to modify as per my needs plus its look and feel. By using LANDesk i don't worry anymore about organizing and prioritizing service tickets.
What do you dislike about the product?
As far the software has performed it can have better reprting module and after its out of the box CTIs it should include more.
And the other con with this module is, it may be overkill for smaller organisations - Self Service not available standalone and it does not include social interfaces.
And the other con with this module is, it may be overkill for smaller organisations - Self Service not available standalone and it does not include social interfaces.
What problems is the product solving and how is that benefiting you?
I was using LANDesk to log and track issues, search knowledge to help myself, reset passwords, and collaboration through IT social discussion.
With this module i could see and request the services i am entitled to.
With this module i could see and request the services i am entitled to.
Recommendations to others considering the product:
I would recommend others who are considering LANDesk because with this mocule they can follow the same IT processes tied to SLAs as if users were calling in. And offer a consistent support experience regardless of the route to the service desk.
And it is easy to access from anywhere through an app from the Apple App Store for iOS, through Google Play for Android mobile devices, or through a responsive web app.
And it is easy to access from anywhere through an app from the Apple App Store for iOS, through Google Play for Android mobile devices, or through a responsive web app.
LANDesk, not even twice
What do you like best about the product?
Their remoting software is actually on point, I liked being able to draw on the screen of the user to illustrate/point out things to the user.
What do you dislike about the product?
Where to begin.
The imaging system was a huge mess. It took one of our team members months to get it semi working, and he had to practically write a book on how to do it. Support was non existent.
The ticketing system is terrible, weird UI design choices that are static make it very hard to create an easy user experience. Responding to tickets is an arduous experience. There is no obvious way to users on how to update a ticket with additional information after it has been submitted, but before the technician has replied.
The imaging system was a huge mess. It took one of our team members months to get it semi working, and he had to practically write a book on how to do it. Support was non existent.
The ticketing system is terrible, weird UI design choices that are static make it very hard to create an easy user experience. Responding to tickets is an arduous experience. There is no obvious way to users on how to update a ticket with additional information after it has been submitted, but before the technician has replied.
What problems is the product solving and how is that benefiting you?
The remoting software was the best part about Landesk, the only things that was good about Landesk.
Recommendations to others considering the product:
Consider Kace instead, consider anything else instead.
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