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Ivanti Neurons Zero Trust Access - BYOL-3 NIC_M5

Ivanti | 22.5R1

Linux/Unix, CentOS 6.4 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

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External reviews

165 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Kyle S.

Good product, but resources are behind a paywall

  • April 18, 2019
  • Review provided by G2

What do you like best about the product?
ISM is pretty intuitive for the most part. So far, the Request Offerings in the Service Catalog has been the easiest to set-up and to get immediate value from.
What do you dislike about the product?
It's hard to find documentation on how to perform basic tasks or implement common features online. This is further exacerbated by renaming of products and finding resources that are for older versions of the product that no longer apply, etc. It gives the impression that Ivanti wants to the customer to pay extra for these types of resources (consultant, Ivanti Global Academy, etc.) Compare this with ServiceNow.
What problems is the product solving and how is that benefiting you?
ISM has helped us turn email only Requests and Incidents into Service Catalog items and automatically generated tickets. It's also helped manage routine requests for our HR department.
Recommendations to others considering the product:
Make sure that you include the cost of consulting and/or the Ivanti Global Academy. Resources are scarce online, compared to ServiceNow.

    Information Services

I am happy

  • March 14, 2019
  • Review provided by G2

What do you like best about the product?
It was an amazing event, with good presenters. I learned a lot!

Thank You Ivanti!
What do you dislike about the product?
Only one session, the understanding of the presenters was not good for me as a not native English speaker
What problems is the product solving and how is that benefiting you?
na

    Automotive

Ivanti Service Manager is a Powerful Turnkey Solution

  • March 13, 2019
  • Review provided by G2

What do you like best about the product?
we love the ability to fully customize Service Manager to suit our needs. The support staff is top-notch and always responds in a timely manner.
What do you dislike about the product?
The mobile app is not ready to use currently and we would love to see that overhauled for enterprise use.
What problems is the product solving and how is that benefiting you?
With Ivanti Service Manager we able to track all issues and see what our techs are doing on the daily basis, check for patterns in reoccurring issues, and run reports for various KPI's..
Recommendations to others considering the product:
Try it and you'll love it.

    Pharmaceuticals

ISM could be an enabler

  • March 13, 2019
  • Review provided by G2

What do you like best about the product?
ISM helped us transform from 5 unique IT teams to 1 Global team, enabling us to work in a consistent manner across the globe. The global team was operating in the follow the sun model and was a success.
What do you dislike about the product?
ISM in its current state is not an enabler to mature from the basics.
Self Service portal is very complicated to navigate to enable Self Heal
Reporting capabilities from the ISM itself are inadequate.
Integration capabilities could be better.
What problems is the product solving and how is that benefiting you?
Globalisation of the IT team
Reduction of ticket cycle times
improve IT perception from the business
Recommendations to others considering the product:
Understand your objectives before and validate against what the product itself can delivery rather than a requirement of a combination of Ivanti products.

    Ebru O.

Ivanti Review

  • March 13, 2019
  • Review provided by G2

What do you like best about the product?
very good Partner, easy to implement, very good to use and very good to work, is an awesome Product,
What do you dislike about the product?
nothing! all of this Product is great, i like to work with Ivanti SM,
What problems is the product solving and how is that benefiting you?
Optimization of Processes

    Information Technology and Services

Ivanti Service Manager Review

  • March 13, 2019
  • Review provided by G2

What do you like best about the product?
I enjoy the configurability of the the system.
Easy Use
Dashboards
What do you dislike about the product?
It is very static and a lot of information is hard coded
What problems is the product solving and how is that benefiting you?
We are using ISM as part of our ITIL processes, as well as using it for Facilities and about to use it for HR
Recommendations to others considering the product:
A company that listen to the their end customers, I am excited about working with ISM and Ivanti in the future and am confident that this will get better as time goes on.

    Health, Wellness and Fitness

Flexible solution

  • March 13, 2019
  • Review provided by G2

What do you like best about the product?
Flexible solution with nice User Experience
What do you dislike about the product?
to many ootb functionalities. We would need a simplified method to enable only what we need at starting of a project.
What problems is the product solving and how is that benefiting you?
Incident management

    Sebastin W.

it is more flexibel for big environment

  • March 13, 2019
  • Review provided by G2

What do you like best about the product?
Database and the connection to our HR and Worksystem
What do you dislike about the product?
no direct connection for sql communiction
What problems is the product solving and how is that benefiting you?
change from old CA environment to new and easier formulars

    Computer Software

A very useful comprehensive tool

  • March 12, 2019
  • Review provided by G2

What do you like best about the product?
The admin console gives a lot of flexibilty and the support of the community when hitting issues or needing to understand items is right on top of things.
What do you dislike about the product?
There are some restrictions in Self Service Module that could be improved.
What problems is the product solving and how is that benefiting you?
As a service desk tool this is very powerful and once you get the hang of it - its invaluable
Recommendations to others considering the product:
Self Service Portal

    Rhys E.

Great time saver

  • March 12, 2019
  • Review provided by G2

What do you like best about the product?
I have not been using Ivanti for long but I can already see how much time it is saving our company when it comes to patching our estate. The stats speak for themselves. Patching used to take around 40 days and we have this down to sub 14 already; and we have a lot of optimizing left.
What do you dislike about the product?
Nothing that I can think of right this moment.
What problems is the product solving and how is that benefiting you?
As mentioned above we mostly use Patch for Windows and this has sped up our patching process vastly.

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