Ivanti Neurons Zero Trust Access - BYOL-3 NIC_M5
Ivanti | 22.5R1Linux/Unix, CentOS 6.4 - 64-bit Amazon Machine Image (AMI)
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Great product!
What do you like best about the product?
We like the reporting and automation behind the product and has saved us a lot of BAU time.
What do you dislike about the product?
We don't really have any major dislikes...
What problems is the product solving and how is that benefiting you?
We used to spend a lot of man hours maintaining our infrastructure and this product has helped reduced our SLAs and reduced the amount of people required.
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Its good
What do you like best about the product?
Intuitive and easy to use . Its has automated ticket tracking
What do you dislike about the product?
Limited functions. Reporting is bad . The emails are not consistent
What problems is the product solving and how is that benefiting you?
service desk
Recommendations to others considering the product:
none
Decent ticket system, can be difficult to learn
What do you like best about the product?
I like that there are ways to categorize different issues and when you get ready to search for something, it makes sense of where to start looking.
What do you dislike about the product?
I hate the search feature. It doesn’t ever work like it should. Even if I use advanced search, it never works correctly. I’m not sure if there is something wrong with the code or what, but it is so frustrating and I usually just end of manually looking through pages and pages of tickets to find what I’m looking for.
What problems is the product solving and how is that benefiting you?
We had a very outdated ticketing system and we invested in Ivanti because we liked that it could be customized to our organization. I do like that we have categories to divide tasks and incidents and group together teams on projects.
Recommendations to others considering the product:
This system is completely customizable to your organization so make sure you take full advantage of that before going live with it. Do some test runs before going live so you know how to use the software. Train employees that will be using it everyday and don’t just expect them to pick it up because it can be a little tedious to learn.
lot of managment
What do you like best about the product?
view of endpoints and control of updates
What do you dislike about the product?
lack of reporting
endpoints need to check in before reporting that they don't have the latest update
endpoints need to check in before reporting that they don't have the latest update
What problems is the product solving and how is that benefiting you?
endpoint manangement
Recommendations to others considering the product:
have a practical demo
Bronson Healthcare Group Review
What do you like best about the product?
We liked the knowledge management capabilities that are further capable than what the old Ivanti/Landesk Service Desk allowed. Particularly the ability to interface with KB articles within Incident ticket creation and the ability for End Users to query KB articles.
What do you dislike about the product?
The Service Manager interface has "a lot going on" and it feels like it will require a lot more training than the old Landesk Service Desk will. Generally we just provision new analysts and let them in with minimal training, we feel that Service Manager will require a lot more training.
What problems is the product solving and how is that benefiting you?
Knowledge Management in all forms. We didn't use LDSD Knowledge Management module because we didn't find it adequate for our needs, we find that with Ivanti Service Manager.
Highly configurable and agile
What do you like best about the product?
I find it an easy to configure product with lots of ways to achieve a solution: workflows, business rules and quick actions. all provide a great configurable platform to enable me to innovate any business process solution.
What do you dislike about the product?
Creating forms is a bit of pain but still applicable.
What problems is the product solving and how is that benefiting you?
Lots of internal business processes and automation we're providing as a solution for different departments within our organisation through different work spaces in ISM
Recommendations to others considering the product:
Plan to use it as an enterprise service manager (not only to IT), this will help you to plan easier and get different departments involved.
Versatile and powerful
What do you like best about the product?
The ISM platform is powerful and we have been able to on-board teams throughout all areas of our business, not just ICT. Its versatility is what really does it for us - we have the ability to create whatever we like. We have the power to implement improvements to many business units, allow them to streamline their workflows and track their work. Many teams were stuck working from paper forms and emails but ISM has allowed us to refine their processes and digitise and formalise them, providing a better experience for their customers and a much better way for the teams to track and manage their work. We've created many custom business objects and been able to implement some very clever solutions. The ISM is truly a platform whose use is limited by your imagination.
What do you dislike about the product?
It can be difficult to find the information we need at times. How-tos and technical information.
The help pages are useful but often don't feel quite comprehensive enough. I also believe that Ivanti can improve their customer communication somewhat and making it easier to find information and technical articles on their website. The community forums can also use a bit of work.
The help pages are useful but often don't feel quite comprehensive enough. I also believe that Ivanti can improve their customer communication somewhat and making it easier to find information and technical articles on their website. The community forums can also use a bit of work.
What problems is the product solving and how is that benefiting you?
ISM is integrated into each one of our ICT teams and we have been able to cater for each team's workflow and requirements allowing them to more accurately track, link and relate incoming work and development tasks. We've also implemented modules for Human Resources, Finance, Procurement, Library, Records Management, Payroll and more. We've found ISM's versatility and customisability has allowed us to onboard nearly any business process, allowing them to more effectively and formally track their work and provide a better experience to their customers.
Recommendations to others considering the product:
Implement in-house. Having your own full-time administrators will allow you to get the most out of the system.
Customized, Automated and Well Supported
What do you like best about the product?
Our ability to customize almost all their products and the partnership that thrives for both sides. We love pushing the boundaries of what people think is 'Possible'.
What do you dislike about the product?
Often buggy during development. This is mostly due to the customized part. The more customized you make the product to work for your company, the more likely you will spend time shaking out bugs during development.
What problems is the product solving and how is that benefiting you?
Automation for Tax Season form requests, automation for phone system, smooth connection between departments work spaces to allow for inter-departmental partnerships.
Recommendations to others considering the product:
ISM is a wonderful problem solving tool. They earned their reputation of being able to make what business's said were impossible, possible. Can't, isn't a word Ivanti uses often and is always followed with "Let us see what we can do to make that work".
Time Saver
What do you like best about the product?
Having the ability to manage our machines based on queries I build. For instance our support staff can depend on the fact that if they are working on a surface, the dock updater is there because EPM has pushed it out because the device is a "surface".
What do you dislike about the product?
My one main complaint is the inability to restart a failed task from the failure. Currently if one our more complicated deployments fail, I have to start the entire process over again. It would be greatly beneficial if I could simply start the failed process again.
What problems is the product solving and how is that benefiting you?
Keeping tasks organized, we depended on email before ITSM. Almost no request "slips through the cracks" anymore.
Very intuitive and streamlined solution
What do you like best about the product?
the level of versatility of the product allowed our enterprise to customize the solution to our unique needs and protocols.
What do you dislike about the product?
An on going problem that we are experiencing is there a lot of searching around for the correct modules to configure the desired function. And I do believe that is a result having such a versatile tool. Thankfully documentation and partnering professional services are always available.
What problems is the product solving and how is that benefiting you?
-streamlined workflow and documentation
-very useful analytic metrics
-customizable dashboards allow quick referencing of statistics.
-very useful analytic metrics
-customizable dashboards allow quick referencing of statistics.
Recommendations to others considering the product:
As a genuine testimonial, I feel that Ivanti Service manager is a great investment. Our enterprise has benefited greatly from the value and powerful tools this solution offers.
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