Ivanti Neurons Zero Trust Access - BYOL-2 NIC-M5
Ivanti | 22.5R1Linux/Unix, CentOS 6.4 - 64-bit Amazon Machine Image (AMI)
Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Great tool for every application
What do you like best about the product?
The possibility to customize everything; configure the system that it fits to your own requirements in the company. From out of the box to self-developed modules - everything is configurable.
What do you dislike about the product?
The service catalog is unfortunately not very administrator friendly. Here are some features missing, that would make it easier to configure the Request Offerings.
What problems is the product solving and how is that benefiting you?
We implemented our company internal demandmanagement with a new and own developed module. In the production area, we implemented ISM for our Shopfloor-Management. It is also a self developed Module. We integrated a hugh amount of automated workflows for AD permissions combined with approvals from the Business-Area Managers.
Recommendations to others considering the product:
Great tool, if you have the resources and man-power for the administration and if you want to configure a fitted system for your company.
- Leave a Comment |
- Mark review as helpful
Steps ahead compared to Service Desk
What do you like best about the product?
far more user friendly and easy to configure vs service desk
What do you dislike about the product?
alot of the enhancements are still pipeline vs other toolsets which have them implemented already
What problems is the product solving and how is that benefiting you?
lack of automation
ISM in Evaluation
What do you like best about the product?
Nice interface and mobile experience. Clean and pretty easy to use
What do you dislike about the product?
Additional menus can get complicated if you allow them to
What problems is the product solving and how is that benefiting you?
Only in trial but believed that it would be a reasonable fit although mobile would befit from in app notification features
Recommendations to others considering the product:
Fully map out existing workflows and future road map for ITSM projects and spend time with pre-sales ensuring the fit works. Be flexible with your processes and try to adhere to industry standards to avoid creating Frankenstein's monster in the in software as it is a configurable system. Use standard features wherever possible
Great Implementation...
What do you like best about the product?
I like the easy customization of the GUI through the administration module.
What do you dislike about the product?
There is nothing I dislike. I am happy with the software.
What problems is the product solving and how is that benefiting you?
We are continuing with our Change Management program utility the Change Mofule and CI module.
Solid Configurable ITSM Suite
What do you like best about the product?
Versatile software that can be tailored and configured to different business cases
What do you dislike about the product?
3rd Party integration is improving and will be exceptional soon.
What problems is the product solving and how is that benefiting you?
Clarity in work, KPIs, Metrics
ServiceDesk is Awesome!
What do you like best about the product?
We have been using Ivanti Service Manager for a number of years. We have customized it to meet our needs. This saves our IT department many hours each day to have all requests and incidents automated. The approval process that the requests go through is seamless and saves us time and paperwork.
What do you dislike about the product?
Nothing yet. We are happy with the product
What problems is the product solving and how is that benefiting you?
Mostly the approval process. Tickets can be directed to the appropriate level of management or HR. This takes IT out of that process. Our campus is now hosting the Super Bowl. Our Public Safety Department is making use of Service Manager for access badge approval. They are thoroughly impressed with the capabilities of this software.
One of the best ITSM tool out there
What do you like best about the product?
User friendly with comprehensive interfaces and easy administration
What do you dislike about the product?
Project Management limitations. Doesn't seem to have the capability of managing and tracking long-term projects
What problems is the product solving and how is that benefiting you?
Tracking top Services and Incidents. Able to dedicate resources and justify cost on solving problems
Ivanti Service Manager
What do you like best about the product?
Customizable, easy to use, and straightforward interface. Deployment was a breeze.
What do you dislike about the product?
With all of the customization capabilities. It is easy to change attributes but it is also easy to break things too... Professional setup is recommended.
What problems is the product solving and how is that benefiting you?
System integration and consolidation due to growth and acquisition
Recommendations to others considering the product:
xx
Simple and clean service management
What do you like best about the product?
The new workspaces layout. Although it is slower, it looks much better.
What do you dislike about the product?
For some reason our search feature doesn't work right. It might be how we have it configured.
What problems is the product solving and how is that benefiting you?
Software deployment and patching.
Started off Rough, But Finished Spectacular.
What do you like best about the product?
The interfaces and the configuration, ease of use for the end user.
What do you dislike about the product?
Lack of well written documentation. Step by Step how to documents are very much needed. Training is lacking as well. Make sure you don't do the generic SOW It is better to just purchase time and Make sure if you do on premise you get a Vendor Tech that has lots of experience.
What problems is the product solving and how is that benefiting you?
Our current/old system was Epicor ITSM. It was difficult to move around in and more then half of the 50 staff members did not use or used as little as possible. Never could get the web interface working in epicor. Figured that after engaging the vendor it would cost more in the time needed for the vendor to polish up the existing and add all the features that we got in ISM.
We are going live with ISM 2-25-2019 currently we are creating internal documentation and polishing up ISM. There are three tiers that you can purchase we started with the first tier. We will be adding the next two tiers toward the end of 2019. We utilized the vendor for 3 weeks of support. We should have purchase 4 weeks. We are looking at purchasing 1 more week in a month or so. We are getting the buy in from all the IT staff and I am sure our customers (hospital staff) will love the ease of use as well.
I would recommend this software to anyone that is looking to improve the customer service.
We are going live with ISM 2-25-2019 currently we are creating internal documentation and polishing up ISM. There are three tiers that you can purchase we started with the first tier. We will be adding the next two tiers toward the end of 2019. We utilized the vendor for 3 weeks of support. We should have purchase 4 weeks. We are looking at purchasing 1 more week in a month or so. We are getting the buy in from all the IT staff and I am sure our customers (hospital staff) will love the ease of use as well.
I would recommend this software to anyone that is looking to improve the customer service.
Recommendations to others considering the product:
Be realistic about time line. Management can set unrealistic goals for go live. Make sure you ask for a Vendor Tech that will help you through the install and setup. Take lots of notes ask lots of questions. Do a one week sessions split it up don't do it all in a row give yourself time to learn the product. Your time needs to be fully vested in this to do it justice. If you can't do that make sure you give yourself 6months at least to go live. We are doing it in 3 months and it is very rushed.
showing 91 - 100