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osTicket Server Helpdesk Solution on Ubuntu Server 20.04

Cloud Infrastructure Services | 0.0.2

Linux/Unix, Ubuntu Ubuntu 20.04 LTS - 64-bit Amazon Machine Image (AMI)

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External reviews

41 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    devmansur R.

It has everything what we need to do the efficient support system

  • February 27, 2024
  • Review provided by G2

What do you like best about the product?
It has everything what we need to do the efficient support system, and it's simple php code. It's in active development in github. And it has support forums. Which helps. To solve any issue.
What do you dislike about the product?
The design, the current design is bit old, and the dashboard is not mobile responsive. I asked them to update. But they do the want to do it now for some reason. I used third party dashboard Theme plugin which solved the issue of the mobile responsive and good looking design for Agent and Admin Area.
What problems is the product solving and how is that benefiting you?
It's easy to keep all query in one place, and assing to the agents.


    Prithvi H.

Best ticketing and tasking platform for a business

  • February 23, 2024
  • Review provided by G2

What do you like best about the product?
Osticket is very easy to use, you can use the search parameter to filter out the tickets and also the best part is that you can assign the tickets to a different team or agent. One more aspect I like is the task creating and tracking l, this is very helpful to create and assign tasks internally.
What do you dislike about the product?
Overall I have nothing to dislike about this, however sometimes the search function might get delayed depending on the number of tickets that are in the pool
What problems is the product solving and how is that benefiting you?
Osticket is helping the organisation to easily assign the tickets to relevant teams automatically. The internal notes helps a lot to convey the findings to the next team before assigning


    Primary/Secondary Education

Clean and simple helpdesk

  • May 26, 2023
  • Review provided by G2

What do you like best about the product?
Its really easy to use and a great way to manage your incoming jobs.
What do you dislike about the product?
More css/customization options would be nice. Had to go into the PHP to make the table full width for a modern display.
What problems is the product solving and how is that benefiting you?
It makes it easy to track my jobs and create a priority order


    Telecommunications

Overall a good support ticketing software

  • April 23, 2023
  • Review provided by G2

What do you like best about the product?
The best thing about osTicket is the ease of integration through different medium and the ticket tracking. Also the canned response is one of the productive feature.
What do you dislike about the product?
It is little difficult to find any particular ticket if you don't know the ticket number and also the UI is little bit old times type which gives retro software feel.
What problems is the product solving and how is that benefiting you?
We have implemented it for our company to provide support to the existing user where they can raise the ticket for any support query and our agent can respond back to that query and also it is used for giving centralized email access to each executive.


    Computer Software

OS Ticket still working after 8 years

  • April 20, 2023
  • Review verified by G2

What do you like best about the product?
Its simple interface and easy to use We used osticket for our official ticket resolution since 2015
What do you dislike about the product?
Very Bad UI
Its not good at all also we have not upgraded to the latest one thatswhy it also seems not good.
What problems is the product solving and how is that benefiting you?
We are managing all our tickets with the OS ticket system


    Education Management

The best ticketing ever

  • April 19, 2023
  • Review provided by G2

What do you like best about the product?
Os tickets were very useful as it is very fast and accurate
What do you dislike about the product?
There is no dislikes in os tickets as it satisfies all the needs
What problems is the product solving and how is that benefiting you?
It solves all my problems that I'm looking for


    Nicholas O.

Extendable and Well Supported

  • November 02, 2022
  • Review verified by G2

What do you like best about the product?
OSTicket is a great first point of contact for keeping requests from our customers organised. We can then assign these requests or tickets to the appropriate department within our organisation.
What do you dislike about the product?
OSTicket does run on an older PHP Framework. So, it can be a little slow and feel outdated. But, the features it has are what enables this software to still be chosen as Support System for SMEs.
What problems is the product solving and how is that benefiting you?
OSTicket serves as the central point that enables all problems and requests to be captured and then allows us to distribute to the appropriate department or resource.


    Grant G.

Great open source ticketing solution, for use as an by an internal IT team

  • July 04, 2022
  • Review provided by G2

What do you like best about the product?
Simple layout and very easy to use, as well as setup and maintain. Also, open-source so plenty of support is available online both from the developers and third parties alike.
What do you dislike about the product?
Not great for a multi-site/multi-customer setup for an MSP, however as it was a free offering and only temporary this wasn't all that surprising. Could also benefit from better reporting functionality, though this is available via third-party add-ons.
What problems is the product solving and how is that benefiting you?
A stop-gap ticketing system between bigger and better solutions.
Recommendations to others considering the product:
Great for use as an internal ticketing solutions, but not necessarily if you're supporting multi-site customers.


    Information Technology and Services

Usage of OsTicket

  • April 27, 2022
  • Review provided by G2

What do you like best about the product?
It was edittable according to our needs and we could change some features as we wanted. Even if we used the free version of this tool, it was good enough for the business we ran.
What do you dislike about the product?
It worked fine and well without any issues. We just had some issues but they were caused by our developers not the OsTicket itself.
What problems is the product solving and how is that benefiting you?
We were keeping the tickets from the clients and updating them when necessary.
We used the free version but it was still good enough for our work. It was easy to control and keep updated the complaints, requests and updates that we got from the clients and our workmates.


    Rachel W.

Great for a beginner helpdesk

  • April 26, 2022
  • Review verified by G2

What do you like best about the product?
Customizable, user-friendly, great setup
What do you dislike about the product?
reporting, lack of follow up workflows, KPIs
What problems is the product solving and how is that benefiting you?
Helpdesk software for client issues