osTicket Server Helpdesk Solution on Ubuntu Server 20.04
Cloud Infrastructure Services | 0.0.2Linux/Unix, Ubuntu Ubuntu 20.04 LTS - 64-bit Amazon Machine Image (AMI)
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Great System!
What do you like best about the product?
It works well among different departments.
What do you dislike about the product?
It can be hard to search for specific topics in tickets.
What problems is the product solving and how is that benefiting you?
osTicket is the most effective way to help people with technical issues. I love the priority feature as well as automatic responses for easy-to-answer questions that are asked often.
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OS Ticket is my rock
What do you like best about the product?
It is easy to learn and does what you expect it to without any difficult learning curved.
What do you dislike about the product?
Sometimes emails customers send with complex bodies like forwarding and coloring may not show all the time
What problems is the product solving and how is that benefiting you?
No notable problems on a regular basis
Good Ticket System
What do you like best about the product?
Easy to use, Open Source, Good User interface
What do you dislike about the product?
Not all functionalities of modern SaaS Ticket Systems (Chat, Social Integration)
What problems is the product solving and how is that benefiting you?
Answer Tickets fast, easier handling of support team
osTicket Review.
What do you like best about the product?
It's indeed incredibly simple while using, quite straightforward, and be used with each enterprise.
What do you dislike about the product?
It is very difficult to really get installed originally, however until we start, it wouldn't be that tough to keep it consistent.
What problems is the product solving and how is that benefiting you?
Currently, we seem to provide a better structured comprehensive solution inside the company.
OSTicket Thoughts
What do you like best about the product?
OSTicket enables multiple users to view and work within the same ticket in order to provide greater support to clients and meet SLAs. OSTicket is able to integrate with email systems in order to provide an email address which will then auto-generate a ticket when an email is received. OSTicket allows us to tag tickets to Help Topics for tracking.
What do you dislike about the product?
OSTicket does not allow users to copy/paste full xml within the body of an email. When pasting screenshots or directly from an Excel spreadsheet you need to do work arounds in order for them to paste properly into the body of a ticket. It would be great to have additional dashboards and reporting functionality.
What problems is the product solving and how is that benefiting you?
We are able to respond to our partners in a timely and organized manner. We are able to provide some statistical reporting for the work our team is doing. We are able to track emails and our responses.
Recommendations to others considering the product:
OSTicket is great dependent on your needs. Definitely try a demo of the product first and see if it meets your needs. Check out the forums, they can be extremely helpful.
Great open source software
What do you like best about the product?
It is insanely easy to use, very intuitive, and is scalable for any industry
What do you dislike about the product?
It's kinda hard to get setup initially but once you get going it's not too bad to continually maintain.
What problems is the product solving and how is that benefiting you?
We now have a much more organized support process within th eorganization.
Recommendations to others considering the product:
It's really great especially considering it's free
osTicket is a excellent ticket manager for growing companies
What do you like best about the product?
Opensource. There is a growing community giving support to the software and is easy to configure on our server.
What do you dislike about the product?
Sometimes if you have a weird issue, it takes time to find a specific solution.
What problems is the product solving and how is that benefiting you?
Ticketing issues for IT Support Department on our company. We can handle our support system through OSTickets on our server.
Recommendations to others considering the product:
Try osTicket, it is free. You will be loved. Is a very good tool for tickets management, unexpensive because is opensource, and has a back up of people's forum talking and giving support to user who need help. I really recommend it.
Simple ticket creation tool
What do you like best about the product?
The company in which I work is responsible for providing technical support in the area of telecommunications so we need to have a tool that allows our customers to create tickets with their requests. osTickets fully complies with this task, allows our customers to create tickets and through them we can respond to their requests and solve it.
osTicket is an interesting tool because even though it is free, it allows you to customize the software according to the needs of the company.
osTicket is an interesting tool because even though it is free, it allows you to customize the software according to the needs of the company.
What do you dislike about the product?
Although it is a free tool, it has some shortcomings, such as for example:
- The option to close tickets automatically after a certain amount of time
- Very few themes for user interfaces and agents
- Reports and graphs may be better
- Initial configuration can be laborious
- The option to close tickets automatically after a certain amount of time
- Very few themes for user interfaces and agents
- Reports and graphs may be better
- Initial configuration can be laborious
What problems is the product solving and how is that benefiting you?
We needed a program that would allow our customers to create tickets when they had to request support of any kind, instead of sending us emails directly.
Recommendations to others considering the product:
Research in the forums for information so that you can customize it as much as possible
Easy to use and free ticket system
What do you like best about the product?
That it is free forever as long as you are willing to install and host it yourself. The system keeps track of ticket history and time to complete helping us to keep track of our KPIs and statsitics for support. It is integrated with our email system so users do not have to log a ticket on a certain website they can simply mailto support@ and the ticket system handles it.
The user registration process is seamless and requires no manual intervention to set people up on the system - after reorientation any further tickets are assigned to the reporter under their profile too.
The user registration process is seamless and requires no manual intervention to set people up on the system - after reorientation any further tickets are assigned to the reporter under their profile too.
What do you dislike about the product?
The UI could be a bit better, it is somewhat dated and out of line with it's competitors. The handling of attachments and document libraries could also be much smoother from a UX perspective as there is no document library function and they appear inline in the tickets instead.
The statistics page is unclear with no units available to understand what the charts relate to
The statistics page is unclear with no units available to understand what the charts relate to
What problems is the product solving and how is that benefiting you?
Handling support tickets for users of our platform, hosting of knowledge base for users of the platform.
Recommendations to others considering the product:
Ensure you have the ability and infrastructure to be able to host this platform yourself if you wish to take advantage of it's free forever model.
There is however a comprehensive forum available online (and hosted by the company) which is full of people that are more than happy to help. We have used these forums on several occasions successfully.
There is however a comprehensive forum available online (and hosted by the company) which is full of people that are more than happy to help. We have used these forums on several occasions successfully.
Osticket Is the best for quick and free service desk
What do you like best about the product?
Very easy and fast to setup, used to save I.T services when main (paid) desk failed and lost data, OSticket was setup within a day to get us back up and running, while it is free there are some limits
What do you dislike about the product?
Lack of support is key, there is no paid support so that can cause problems, the setup (Admin) system is abit confusing at times and the plugin's are very limited compared to other service desk solutions, there are some strange limits to queures in the latest version that also make no sense
What problems is the product solving and how is that benefiting you?
Fast and quick setup of I.T Service Desk to maintiain support
Recommendations to others considering the product:
Take your time to setup the system as making changes can cause problems at a later date but otherwise a very good free product, there is limited plugin but lots of custom edits in the forums to add in extra features
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