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Efficient
What do you like best about the product?
I enjoy being able to see all previous messages from the user
What do you dislike about the product?
I do not like that you are um able to change the close reason after a case has closed.
What problems is the product solving and how is that benefiting you?
It's solving an ability to connect with customers
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It works great but I'd like it to save my responses if it can be answered right way.
What do you like best about the product?
I like how we get our tickets routed back to us so we can continue the conversation with the person we just spoke to, to ensure the responses sound cohesive and genuine.
What do you dislike about the product?
Sometimes they're responses that don't go through properly and you have to natively respond to the customer and go find the comment. Also, your responses get deleted after a certain time frame, and they're not saved so you have to start all over again.
What problems is the product solving and how is that benefiting you?
Verint helps with efficiently responding to comments without having to go look for comments on the website and the blocking future helps a lot to help from spam comments from taking over.
Social Media Monitoring at work.
What do you like best about the product?
That it's quick and easy to use. It also allows us to help our members.
What do you dislike about the product?
That is doesn't tell you if a message was deleted.
What problems is the product solving and how is that benefiting you?
It's helping us talk to our members to assist them with their medical care.
It is easy to use and navigate around
What do you like best about the product?
You can get start of the data in Verint and it is easily accessible.
What do you dislike about the product?
Not able to view password when inputing, if there is an error you have to write again.
Not able to delete messages sent privately or edit.
Not able to delete messages sent privately or edit.
What problems is the product solving and how is that benefiting you?
It accomodates different social media platforms which makes it easy to respond.
Satisfied Daily Customer
What do you like best about the product?
So easy to see all details and filter - seeing followers, bans, etc.
What do you dislike about the product?
Hold queue still needs work - also more platforms need added.
What problems is the product solving and how is that benefiting you?
When an issue is reported, it is resolved quickly.
It has been very useful when we want to simplify and speed up our customer service
What do you like best about the product?
The fact that its interface is quite simple and easy to use is ultimately its greatest advantage, another quite positive aspect is that it allows me to make the initial configurations and integrations with my website in a fairly fast way and without much inconvenience, So I can leave everything established and functional to use it in our customer service, the fact that I have a chat that I can configure and customize is perfect for me both to capture data from my clients, and to channel which request or attention In this way, its customer service is quite fast when responding to any fault or doubt that may arise while we are using this application, its ease of use and learning is also a very positive element that allows us simplify everything in a fairly simple and practical way.
What do you dislike about the product?
to be honest we have none, within the work we have found it an excellent tool to help us provide a very high quality service to our clients in a quite practical, safe and efficient way, in such a way that we can simplify and streamline a large number of processes within our customer service in a fairly simple way.
What problems is the product solving and how is that benefiting you?
It has been very useful to us when we want to simplify and speed up our customer service to our users, since before the processes were very cumbersome and customers spent a long time waiting for their request to be approved satisfactorily, however Now thanks to Conversocial, we can do everything in a much more agile, fast and efficient way so that we can carry out all our tasks and activities quickly and we can reduce the waiting time of our clients quite considerably.
Great
What do you like best about the product?
It integrates well with Zendesk and allows form a more seamless workflow
What do you dislike about the product?
The turn over of staff at Conversocial. People are constantly coming and going; haven’t worked with a rep for longer than a year.
What problems is the product solving and how is that benefiting you?
Our access to multiple review sites and contact channels
Great for community management!
What do you like best about the product?
I liked that I was able to assign questions to specific team members in order to create efficiencies when responding on social.
What do you dislike about the product?
Downside was the categorizing the positive sentiment from the negative. It wasn't always accurate to help provide insight for analytics
What problems is the product solving and how is that benefiting you?
We were using it to help streamline our community management across many platforms. It was a very helpful to have all the responses in one places while having many team members have access to answer questions or flag importance.
A strong contender in the social field with a good range of features.
What do you like best about the product?
Conversocial is very good at separating out the bits we actually need from the customer conversations with their rules engine. This allow us to get right to the heart of customer concerns before they escalate in to serious issues. As a company that deals with emotive occasions this is an important ability for us allowing us to keep customers from becoming detractors.
What do you dislike about the product?
It would be great if we had more immediate control over rules with the ability to add and remove. It would also be great if we could create our own reports using widgets, rather than having to rely on standard options.
What problems is the product solving and how is that benefiting you?
we have seen our speed of resolution increased over the last couple of years thanks to the ability it gives us to target the customer that need help instantly.
Recommendations to others considering the product:
Be clear on what you want to achieve with your social strategy, then use this when you discuss your implementation. It will ensure that what you start with is a close match for what you need. There will be a settling in period and it's important to have regular discussion regarding what works and what doesn't, so that you can streamline and optimise the experience.
Great management tool for social channels
What do you like best about the product?
Easy to navigate and filter topics and users
What do you dislike about the product?
Can sometimes take a while to load if there are many posts to process
What problems is the product solving and how is that benefiting you?
Provide customer service to users across different social platforms
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