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Respond to publications and comments on social media
What do you like best about the product?
Conversocial has one of the best user interfaces I've worked with. It allows us to manage our interactions in social networks at an effectively productive rate and while collecting valuable data on the results of these interactions with our customers. It also allows us to use shortcuts when performing various tasks, such as assigning an item and applying tags. In addition, it provides us with the ability to manage publications on social networks for Marketing purposes, providing writing tools to improve the result.
What do you dislike about the product?
Conversocial has training modules of the platform in which it is difficult to collaborate if what is desired is to rewrite responses. Allowing users to have certain influences and this aspect could greatly improve the performance of Conversocial. In addition, this platform has certain limitations in certain aspects of social administration, such as monitoring, publication and reports.
What problems is the product solving and how is that benefiting you?
Conversocial is an excellent platform that allows us to monitor and respond to our publications and comments on social media. In addition, it allows our company to analyze brand mentions and labels with terms associated with our brand, to have a clue about the content of our next publications.
Recommendations to others considering the product:
Conversocial is a recommended tool for Community Management teams that wish to stay organized and be able to act quickly in the face of their interactions in social networks. I also recommend that, before acquiring Conversocial, you specifically define your business objectives, the social networks in which you are active and your brand recognition goal for a specific date.
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Monitor all social networks of our brand
What do you like best about the product?
Conversocial has dozens of shortcuts that save a lot of time between tasks. In addition, it allows us to see an overview of all the publications of several channels in the same inbox, or filter from the channels that we are interested in watching, which means a great saving of time in individual evaluation for our team. Another thing is that Conversocial groups the history of interactions by individual conversations, automatically prioritizes the workflows and assignments of each message, so that the appropriate agent can be routed and improve our social interaction.
What do you dislike about the product?
There are some digital media in which Conversocial still has certain limitations. One of them is TripAdvisor, where we are not allowed to monitor the reviews written by users. They could also improve support scans on each social network. This happens, but personally, I consider that not often enough. However, I have talked to the customer service and they say they hope to solve this very soon
What problems is the product solving and how is that benefiting you?
Conversocial is used in the Marketing department to monitor the social networks of our brand. It allows us to evaluate information about the messages we receive, such as content, arrival time, user profile, your feeling with the company and the time it takes to respond.
Recommendations to others considering the product:
Conversocial is a recommended tool for companies that get a lot of messages on their social networks. I have had experience with similar software and I must say that Conversocial combines the best of the market in a single platform.
Develop stronger links with your audience
What do you like best about the product?
Conversocial has many shortcut choices that makes my work so fast when I want to do any keyword search. It allows you to set up notes that, in perspective, are noticeable, enabling us to collect all data in the same place to make more precise choices. But Conversocial's best thing is its ease of use when tracking and hiring multiple social media accounts and its Customer Support, as they always keep us updated with the tickets sent from us regarding any issue. Due to its simplicity and ease of use, Conversocial stuck to me above another social media software.
What do you dislike about the product?
Conversocial does not allow to ban one user across all websites. It would be nice if they could add a feature to do this with just one click, as it takes too much time to do it manually. Also, as social media interactions take place at any time, it would be nice if Conversocial's had an app to quickly access from my smartphone.
What problems is the product solving and how is that benefiting you?
Conversocial is used in the Marketing department of my company as a tool for developing stronger links with our global audiences through various social media channels.
Recommendations to others considering the product:
This software would be a great asset for any Marketing team wanting to engage with its audience better. If you decide to buy this product, you must know the actual amount of content your company sees every day and establish the rightful strategy to boost those numbers.
It allows you to give the customer an experience of quality care.
What do you like best about the product?
I love working with conversocial because it allows me to have at hand all the necessary tools to give the client an incredible attention experience, I like conversocial because it gives the brand the opportunity to unify all its social networks on the same platform and be able to occupy greater ground when reaching the potential client. I like it because it generates an analysis report of all the interactions with the clients, you can also group all the messages, comments and questions of the users in the same tray and you can solve one by one until leaving the tray empty.
What do you dislike about the product?
An opportunity for improvement that I would love to see in conversocial is that I had a trial version with all its benefits, so that at the time of inquiring between applications we can see how powerful this platform is.
What problems is the product solving and how is that benefiting you?
We have managed to reach the customer with a lot of quality and also with clarity, we are always available to our customers through social networks, this has allowed us to increase the satisfaction of our customers and provide the company with a quality image, a company that He always serves his clients.
Recommendations to others considering the product:
I recommend conversocial is a platform that exceeds all expectations and also focuses on customer service and all the tools it has are aimed at strengthening that sector. That is why and many other benefits that you can notice if you use it, I recommend it.
It allows you to pull reports to identify trends
What do you like best about the product?
You’re able to choose between different levels of management, so managers are able to set limitations on different ability levels within specific teams, and they can even edit responses when it’s needed. Besides, you can use tags and filters very easily with some shortcuts, which help you to assign a tag to an item and pull up each of the tags within the platform or open up an external report. It’s amazing because it prioritizes audience conversations based on specific keywords and phrases.
What do you dislike about the product?
If you have to handle too many posts (I'd say more than 100), it can be confusing because it will only show 20 per page, and longer messages will not be shown completely. Although this is not a big issue, I hope it could improve. Also, I would like to be able to tag users from Conversocial but it’s not possible.
What problems is the product solving and how is that benefiting you?
Conversocial is currently being used by the Social Media Team Managers in the Sales department to assign incoming responses to team members, filter content, sort through responses and tag them, etc. It also allows us to pull reports to identify trends and see the audience's reaction to our content. Conversocial addresses all the daily activity and engagement we see on several social media platforms, specially Facebook and Twitter.
Recommendations to others considering the product:
I would recommend Conversocial for social media groups which have to handle with several reactions from its audiences daily, specially if they have to handle several accounts. If you only have one or two accounts with a low volume of messages, then you probably don't need Conversocial.
Conversocial is a unique and powerful platform
What do you like best about the product?
It is an incredible platform has many important features one of the most I like is to manage different social networks from the same application, has a great response function to interact with customers in real time. Monitoring the traffic of social networks in a truthful way allows us to improve the interaction with our users.
What do you dislike about the product?
Until now the only detail that I think should pay attention is the mobile access since it is quite limited.
What problems is the product solving and how is that benefiting you?
We have exponentially improved customer service and of course this has generated higher revenues and great progress in the company.
Recommendations to others considering the product:
It is a tool to be recommended since it is truly an excellent product. Try it I'm sure you will not regret
Conversocial will be like your best friend, always faithful.
What do you like best about the product?
conversocial is addictive once you start using it you do not want to separate from it, what I like most about conversocial is that you can manage many social networks at the same time, you can program the publications in simultaneous ways, it has a tray where the comments arrive and questions of people and you can go answering until you leave the tray empty so you know that you met all customers, one of the biggest advantages of choosing conversocial is that it allows you to monitor in real time the interaction of users and potential customers. shows analysis reports that are updated second to second.
What do you dislike about the product?
I can not think of anything to mention, there's something I do not like about Conversocial, it's a quite complete application that offers tools to improve your day to day, I think they have applied the updates very well and ended up having a powerful application.
What problems is the product solving and how is that benefiting you?
Conversocial has had a very positive impact on the performance of my social network functions, since with its analysis report we can make decisions at the exact moment and have a clear reading of what happens with the brand.
Recommendations to others considering the product:
I recommend conversocial to all those people who manage multiple social media accounts and need to plan their campaigns with applications that allow programming publications and tools to answer comments in a dynamic way and respond to all stakeholders, which increases the chances of success of our brand or product.
Conversocial is a unique platform that is easy to understand and use
What do you like best about the product?
It allows managing and integrating multiple social networks facilitating the monitoring of them in real time. Real-time analysis charts are a very unique and extremely effective function of Conversocial. Applying labels for categorization is also a very good feature to speed up the work.
What do you dislike about the product?
What I dislike about Conversocial is that there is no application. It would be great if I created an application for my phone.
What problems is the product solving and how is that benefiting you?
We are innovating how to reach the vast majority of our customers and preparing the way for the technological future.
Recommendations to others considering the product:
Recommended 100% is a really amazing platform.
Encuesta de Conversocial
What do you like best about the product?
Que es una plataforma virtual comprometida al servicio al cliente con clientes digitales
What do you dislike about the product?
Que es una plataforma nada mas a nivel de mensajería
What problems is the product solving and how is that benefiting you?
La manera de responder las inquietudes de los clientes, de manera mas rápida
Recommendations to others considering the product:
Que es muy buena, ya que la plataforma permite flujo de trabajo, la automatización, así como el llevar un mayor control en el servicio al cliente
Conversocial is what you need for quality monitoring
What do you like best about the product?
The best of Conversocial is how easy it is to monitor conversations on Facebook pages and on Twitter. This tool has one of the best user interfaces I have found. It is easy to select single or multiple accounts and channels. It also has keyboard shortcuts for most of these actions, of which other platforms are completely lacking. The customer service is excellent. Powerful analysis and automation function.
What do you dislike about the product?
The only thing that I dislike is that you need regular updates and new features quite frequently. It is also expensive.
What problems is the product solving and how is that benefiting you?
They have helped us to expand our brand from customer service.
Recommendations to others considering the product:
Highly recommended if you are prioritizing social attention to the client
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