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Je recommande fortement Contentsquare !
What do you like best about the product?
Ce que j'apprècie le plus sur l'outil Contentsquare :
- L'éfficacité de l'outil d'analyse
- Une collabaration humaine et conviviale
- La connection avec les outils de l'eco-système CRO
- L'éfficacité de l'outil d'analyse
- Une collabaration humaine et conviviale
- La connection avec les outils de l'eco-système CRO
What do you dislike about the product?
Ce que je n'aime pas sur l'outil Contentsquare :
- Je n'ai pas vraiment d'éléments qui me dérange sur l'outil contensquare............................................................................................... !
- Je n'ai pas vraiment d'éléments qui me dérange sur l'outil contensquare............................................................................................... !
What problems is the product solving and how is that benefiting you?
L'outil Contentsquare est un élément essentiel de l'éco-système CRO, il nous permet d'identifier des problématiques, concevoir des hypothèses et par la suite analyser la performance des améliorations mises en place.
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Usefull conversion and UX tool analysis
What do you like best about the product?
Very simple tool to analysis a customer journey and understand the way he interact with user interface.
A very reactive support and a nice team who is always available.
A very reactive support and a nice team who is always available.
What do you dislike about the product?
I don't really see cons. They always ask costumer about new features to get feed-back, so that they can upgrade their solutions. If something doesn't work or a feature is missing, you still have a powerful community to give you the best answer.
What problems is the product solving and how is that benefiting you?
Content square give you the proper understand or what users are doing on your website. It gives you the pain points. You can analyse deeply your abtests and make your business grow.
Great visual tool for data insights
What do you like best about the product?
Contentsquare has been a valuable tool for really digging deeper into our customer behvaiour. The support from the team has been great during the onboarding process and the networking events and insights have also been a great addition.
What do you dislike about the product?
It takes a little while to become fully comfortable with the tool and have the team get into a rhythm of using it day-to-day. There's so many insights to be discovered it's just knowing where to start!
What problems is the product solving and how is that benefiting you?
Contentsquare is more visually intuitive than other analytics software I've used - especially with features like heatmaps.
Without data it is just another opinion!
What do you like best about the product?
Contentsquare plays a large role in shaping our UX and CRO roadmap.
What do you dislike about the product?
It is hard to criticise such a poweful tool, I believe the only issue with Contentsquare is they offer so much it can be overwhelming when you first start using it.
What problems is the product solving and how is that benefiting you?
The platform provides invaluable insights into customer behaviour on site.
Great Product & Partnership
What do you like best about the product?
The tool is continously growing and getting better, the ContentSquare team is very open to suggestions and they take them very seriously.
What do you dislike about the product?
The tool is so comprenhensive that sometimes is difficult to keep up with the full capability, which might be a drawback in my side only.
What problems is the product solving and how is that benefiting you?
Contentsquare help us to have full visibility of the user's behaviour when navigating our pages.
Super helpful in identifying detailed insights and pain points
What do you like best about the product?
I love playing with Zoning analysis and session replay modules to compare metrics and filter the data to focus on specific areas of interest.
I found out that the visualization of ContentSquare's data is clear and easy to understand; it allowed our team to see how users interact with the website.
I found out that the visualization of ContentSquare's data is clear and easy to understand; it allowed our team to see how users interact with the website.
What do you dislike about the product?
It is time-consuming to fully understand and utilize the platform, especially the mapping setup. (but their team provides excellent training sessions as well as their documentary on the site)
The workspace is slightly limited in visualization graphs, mostly line charts and summary numbers (recently updated funnel visualization); it is pretty hard to export to PDF files or schedule to send reports regularly to email.
Integration is still quite challenging, as ContentSquare on our side couldn't capture 100% imported segments from Adobe Target, the only way we are doing now is to create a segment on Adobe Analytics and import through that.
The workspace is slightly limited in visualization graphs, mostly line charts and summary numbers (recently updated funnel visualization); it is pretty hard to export to PDF files or schedule to send reports regularly to email.
Integration is still quite challenging, as ContentSquare on our side couldn't capture 100% imported segments from Adobe Target, the only way we are doing now is to create a segment on Adobe Analytics and import through that.
What problems is the product solving and how is that benefiting you?
The product helps identify user pain points and provides visual explanations for why users visit the site but do not make purchases. Content Square insights gave us many test ideas, increasing our overall revenue and optimizing user behaviour on the site.
Excellent tool and partnership
What do you like best about the product?
Contentsquare is a powerful tool with excellent journey visualisation and on-page analysis that we use extensively to assist decision-making, particularly in UX design and creative performance. It has also been instrumental in helping to locate and prove user pain points, assisting the development teams with session replays where they can see the issue and with data to help prioritise accordingly.
I'm also very pleased with the relationship we have. The CS team are always willing and quick to assist when needed, often going above and beyond.
I'm also very pleased with the relationship we have. The CS team are always willing and quick to assist when needed, often going above and beyond.
What do you dislike about the product?
With the power of the tool can come complexity. Taking full advantage of the tool can involve quite a steep learning curve, which can be challenging to build into the team's week. Ensure you have time to invest in learning and using the tool to get the most out of it.
What problems is the product solving and how is that benefiting you?
We're currently using the API to extract data into a holistic 'Campaign' dashboard, providing a view on creative and banner performance to assist in optimising our campaigns. In addition, we're using CS to identify and understand user pain points, to understand the impact on the business and the user and prioritise in the backlog. The tool is also fundamental to making improvements to UX, bringing data to corroborate a theory.
Great tool with user-friendly interface and actionable insights
What do you like best about the product?
Contentsquare is an excellent tool for UX analysis; it can give you insights into how users interact with your web pages, where they find eventual points of frustration, from what they are more attracted to or what they use more. Many useful features can help you conduct a more thorough analysis, such as the workspaces or the session replays. It can be used easily by various teams in a company, Designers, Analysts, Product Owners etc, since it has a very user-friendly and visual interface. Overall I think that the tool's real value is that it can give you quickly (in most cases also with less effort compared to traditional web analytic tools) actionable and easily interpreted insights. Moreover, an important asset is the great customer care, which helps you organize the work and leverage the value of the analyses.
What do you dislike about the product?
Overall there are not many negative things; there are some technological limits, especially on pages with many interactive elements, but with the support team it is possible to find alternative solutions. In the beginning, you need to dedicate time to the initial setup of the tool for mapping the pages, but once done, the maintenance doesn't require so much time.
What problems is the product solving and how is that benefiting you?
The main problem that Contentsquare is solving is whether our web experience meets the users' needs. With the use of Contentsquare, we can find UX solutions for elements that may not work for the users, change the order of the web elements according to the interest of our users, solve eventual problems that cause frustration to our clients and prevent them in the future.
Invaluable tool and partnership.
What do you like best about the product?
Our organization leverages ContentSquare to provide data-driven insights into the user behaviors of our intranet users hidden behind our firewall. We've leveraged the tool to guide governance decisions about optimizing our homepage, search page, global navigation, and many of our prioritized department web pages. ContentSquare data, insights and recommendations continually guide our user experience journey and have proven their worth tenfold.
What do you dislike about the product?
I wish I could say more constructively, but I honestly don't have any criticism to add. The ContentSquare tool and team members we've worked with have all been wonderful beyond words.
What problems is the product solving and how is that benefiting you?
ContentSquare has successfully identified friction points within our intranet experience and has provided specific and detailed recommendations on how to address them. One example would be the insights and offers that led to a complete redesign of our search results page. A comparative analysis of the year before the search redesign indicated that search refinements increased 51%, search depth increased 21%, and search exits decreased by 38%.
A high-performance tool and great personalized support !
What do you like best about the product?
Contentsquare help us to improve the customer journey, only with this tool can we track pass rates as well ! We can go into the details.
The support provided by Pierre and Elise is top notch !
The support provided by Pierre and Elise is top notch !
What do you dislike about the product?
Some features are difficult to use but it's a detail
What problems is the product solving and how is that benefiting you?
CS allows us to study new template implementation and make optimizations and fixes
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