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Content Square helps us gather insights about our website that we didnt have before
What do you like best about the product?
Being able to see how customers are interacting with content and navigational elements throughout the site.
What do you dislike about the product?
Sometimes the live tool can be a little glitchy.
What problems is the product solving and how is that benefiting you?
Contentsquare is helping us have new customer insights and make changes to the website that benefit our customers
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The best is yet to come
What do you like best about the product?
I like the possibility to analyse data driven customer journey
What do you dislike about the product?
Unfortunately no lot of time to use better this tool
What problems is the product solving and how is that benefiting you?
more training
Deeper insights into the "Why"
What do you like best about the product?
I like that I can compare heatmaps, and easily pull different historical snapshots of a page. Definitely an improvement on Clicktale. Great support as well.
What do you dislike about the product?
Deleting zones is tedious, the UI can be clunky and the segment api has issues.
What problems is the product solving and how is that benefiting you?
Helps us "SHOW" the data in a new way. But the biggest solve is attractiveness rate and exposure rate; metrics that are hard to duplicate in traditional web analytics tools.
Unmatched capabilities!
What do you like best about the product?
Contentsquare is powerful data-driven software that gives you deep insights into the customer journey and a fine-grained understanding of your website's performance and monetization. It helps you understand roadblocks that customers face while using the site and helps you to see opportunities for product sales.
What do you dislike about the product?
Things are working fine. No major or minor problems working with the tool
What problems is the product solving and how is that benefiting you?
Understanding the customer journey better
Monetizing the website more effectively
Solving website problems
Monetizing the website more effectively
Solving website problems
Great team and support, but can do with quicker developments of a roadmap. Can be very insightful
What do you like best about the product?
It's great that there is impact quantification so you can measure how much value changes are making, and being able to run heatmaps side by side is great too (especially with the level of detail that segments allow you to go into).
I've always felt that the team and support are very responsive and quick to resolve issues.
The page mapping can be a positive feature but can also be a hindrance. When using mappings for journey analysis, sometimes it's better have the ability to view grouped pages, but when you want to drill down you have to go back and map all those pages, which can be time-consuming AND requires constant maintenance.
I've always felt that the team and support are very responsive and quick to resolve issues.
The page mapping can be a positive feature but can also be a hindrance. When using mappings for journey analysis, sometimes it's better have the ability to view grouped pages, but when you want to drill down you have to go back and map all those pages, which can be time-consuming AND requires constant maintenance.
What do you dislike about the product?
As mentioned above, the mappings can be time-consuming, and the logic in which they have been made will defer from person to person, so you might end up with lots of different mappings which can get confusing.
Having used similar tools before, I think some features should be the standard part of the product. Development of new features seems a bit slow, so they need to catch -up to remain competitive.
Having used similar tools before, I think some features should be the standard part of the product. Development of new features seems a bit slow, so they need to catch -up to remain competitive.
What problems is the product solving and how is that benefiting you?
We use the heat-mapping regularly. The site changes daily, so it allows us to see the impact of these instantly, and we regularly make changes based on the information it provides.
All my data needs in one place
What do you like best about the product?
I love being able to collect data on specific spots within our sites. This allows me to pinpoint what users are struggling with and what keeps them coming back.
What do you dislike about the product?
Because there are so many resources within contentsquare, this also makes it challenging to learn.
What problems is the product solving and how is that benefiting you?
Contentsquare gives us insights into what our users are experiencing and what areas are pain points for them.
Overall very positive, small issues are the only reason its not a 10
What do you like best about the product?
Journey analysis, page comparator, zoning analysis - I really like session replay as well but the tool doesn't seem to work that well when I use it and I don't feel I am able to garner deep insights
What do you dislike about the product?
I don't like that zoning analyses are only able to be on one page group not through a journey many users took - you have to make multiple zonings not just one and the subsequent path
The platform also crashes quite often
The platform also crashes quite often
What problems is the product solving and how is that benefiting you?
It is really beneficial in examining the UX deeper and identifying problematic pieces or beneficial pieces, however it takes a very long time to get to these insights
Amazing Product - Easy to Use, Thoughtfully Designed, Impactful Insights
What do you like best about the product?
Content Square is a fantastic tool we use daily to gain valuable insights about our customers. We use these insights to make effective business decisions that greatly benefit our customers. Everything from the design, UI/UX experience, and data displays is intuitive and easy to use.
What do you dislike about the product?
Cross-platform (Web/Mobile App) Insights are lacking, we wished that we are able to track users more as they use both our app and website so that we are able to get a more holistic view of their experience.
What problems is the product solving and how is that benefiting you?
ContentSquare helps us solve a multitude of problems, but mainly it gives us valuable insight into the customer journey and the pain points that customers are experiencing.
Analytics Manager
What do you like best about the product?
It allows us more in-depth detail on what our users are doing on our site. It gives more detail than our other analytics tools for journeys.
What do you dislike about the product?
We are still trying to get fully caught up on all the ins and outs of the tool. A bit harder to get ramped up and find a meaningful way to balance using all of our different analytics tools.
What problems is the product solving and how is that benefiting you?
We don't have the same user insights and journey insights in any other tool, it's been really helpful for redesigns and branding information.
Experiencia personalizada y de gran utilidad por sus herramientas para optimizar tu sitio
What do you like best about the product?
Las herramientas y métricas que tienen para el análisis de tu sitio, son de gran ayuda porque puedo profundizar en el análisis y mejorar mucho el sitio, tambien me ayuda para el A/B testing
What do you dislike about the product?
me gustaría que hubiera más métricas y una forma más clara de exportar datos fácilmente, y también la integración de otras herramientas en contensquare me sería de gran ayuda
What problems is the product solving and how is that benefiting you?
El comportamiento de lo usuarios en el sitio, me ayuda a analizarlo y detectar mejoras en las páginas más visitadas, también puedo ver las rutas de navegación de los usuarios y ver donde se salen o por qué motivo no terminan su compra
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