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Useful analysis tool
What do you like best about the product?
Love the CS live plugin for super quick on page analysis, great that it has A/B testing analysis features too
What do you dislike about the product?
Sometimes find it too high level as URLs are grouped into pages, rather than seeing the journey in terms of which URL they went to next, it displays as a group of URLs, or page.
What problems is the product solving and how is that benefiting you?
Helping us highlight where we need to optimise pages and journeys for our customers, allowing us to see opportunity and pain points. Using CS we have identified problem statements to take through to testing, therefore proving the benefit to any changes we make based on this data.
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Great tool, brilliant team
What do you like best about the product?
I like how this tool supports me with my work, and feel supported by the ContentSquare team - particularly Louise
What do you dislike about the product?
Some interface could be simpler in places
What problems is the product solving and how is that benefiting you?
Highlighting areas of content that I need to work on and improve
Great support and training from Contentsquare
What do you like best about the product?
As a new user, getting to grips with Contentsquare has been an absolute breeze. The training and support are incredible, and they really break down everything you need to know in a super simple and digestible way. Our CSM Louise is very supportive and approachable.
What do you dislike about the product?
I haven't experienced anything I particularly dislike about Contentsquare. The only thing would be not really knowing how to use it but this was addressed by the fantastic training.
What problems is the product solving and how is that benefiting you?
Contentsquare is always looking for ways to improve and has taken on a lot of our recommendations for improvement. In fact, they've just created a dedicated bespoke online university and training page for our company.
Such an insightful tool
What do you like best about the product?
I just love the range of metrics you can filter by. I use the page analysis tool the most and love looking at the data it provides for clicks, exposure rate and many other fantastic things.
What do you dislike about the product?
I would love it if you can select a view of all desktop/tablet/mobile data when using the platform version of Content square like you can the Chrome plug in.
What problems is the product solving and how is that benefiting you?
It's helping us make decisions on how to update our content and what pieces of content work best.
Que du positif
What do you like best about the product?
Voir directement les stats des pages de nos sites en un clin d'oeil chaque jour.
Identifier facilement les points de friction des utilisateurs de nos sites.
Trouver des solutions efficaces pour réduire les taux de rebond et de sortie.
Identifier facilement les points de friction des utilisateurs de nos sites.
Trouver des solutions efficaces pour réduire les taux de rebond et de sortie.
What do you dislike about the product?
Pas grand chose ! Peut-être le fait que comme les possibilités sont immenses en terme d'analyse, on y passe parfois un peu trop de temps, à vpart ça je ne vois pas !
What problems is the product solving and how is that benefiting you?
Contentsquare nous aide à identifier les points de friction, bugs ou problèmes sur les pages de nos sites et nous permet de trouver rapidement et facilement des solutions adaptées.
Contentsquare is a revolutionary tool!
What do you like best about the product?
Contentsquare is easy to use and visually appealing. It's a great analysis tool to use alongside our other analysis platforms and allows us to pull and share data easily with the wider business.
What do you dislike about the product?
Sometimes Zoning analysis can be a bit fiddly, and occasionally snapshots can break. There's also no way to track Navigation changes in CSQ, so we've had to monitor any changes we make to the navigation on our side, in order to make sure that our analysis is 100% accurate.
What problems is the product solving and how is that benefiting you?
Contentsquare has helped us solved the issue of having a one-size-fits-all approach to our navigation/PLPs. CSQ has allowed us to analyse our sites by market and device, allowing us to really tailor our optimisation approach.
Actionable Insights at your fingertips!
What do you like best about the product?
This platform is a must if you want to get closer to your customer's behaviour. The insights are really powerful and frequent in many of my presentations.
From understanding and comparing your customer journeys and pages to an on-the-fly review of interactions and attractiveness of your site with CS Live, it's a product manager's dream!
Implementation was smooth and the Contentsquare team held our hand throughout. Only a small amount of configuration and you're ready to go.
From understanding and comparing your customer journeys and pages to an on-the-fly review of interactions and attractiveness of your site with CS Live, it's a product manager's dream!
Implementation was smooth and the Contentsquare team held our hand throughout. Only a small amount of configuration and you're ready to go.
What do you dislike about the product?
It is tough to find faults in Contentsquare's analytical platform. If I had to pick one thing I would say that the first attempts at setting up zoning for a/b tests were a little tricky but the CS team spent time talking me through what I needed and I was all set.
What problems is the product solving and how is that benefiting you?
Contentsquare helps me understand the why. It is very easy to get lost in data, but Contentsquare's features such as insights and session replay allow me to understand the friction customers feel throughout their journey. I can then see the benefit of removing this friction with impact quantification. All perfect evidence to support prioritisation!
ContentSquare is an Excellent tool for Digital Experience Enhancement.
What do you like best about the product?
Very user friendly, Contentsquare University is great for new joiners.
What do you dislike about the product?
If masking of pages are subsided it would be great.
What problems is the product solving and how is that benefiting you?
It helps in understanding the pain points in the customer journey and their analysis
Helpful from a granular and big picture perspective.
What do you like best about the product?
Mapping, comparisons and journeys were all fascinating and helpful. The session replays were also insightful.
What do you dislike about the product?
There is a lot to learn and a lot of 'noise'. Not so much a fault of their programming or staff but rather a lot of data to parse and prioritize.
What problems is the product solving and how is that benefiting you?
User experience, search and checkout have been most helpful.
Great way to see how customers use the site
What do you like best about the product?
Seeing recordings of how customers interact on the site and seeing the rate of customers bouncing from certain pages
What do you dislike about the product?
A lot to learn up front but worth it in the long run
What problems is the product solving and how is that benefiting you?
Providing clearer quantitative data
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