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Easy to use tool with mountains of data to explore
What do you like best about the product?
Having that granular data to show which areas of your website are working well, what could be improved, what gets the most traction etc, is invaluable for optimising web journeys for our customers.
What do you dislike about the product?
The CS Live extension is reallllllllly difficult to find for some reason! But nothing negative about Contentsquare itself.
What problems is the product solving and how is that benefiting you?
How we can make our webpages more efficient i.e. getting rid of content that just isn't engaged with.
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Quick & visual insights
What do you like best about the product?
Contentsquare live zoning tool is excellent and allows us to check live performance quickly for key stakeholders. This allows us to be as reactive as possible and maximise content that's performing well.
The heatmapping aspect of the software is great and allows stakeholders from other teams to understand performance easily. Page comparator is also an innovative element that helps compare performance in a quick and easy way between pages.
The heatmapping aspect of the software is great and allows stakeholders from other teams to understand performance easily. Page comparator is also an innovative element that helps compare performance in a quick and easy way between pages.
What do you dislike about the product?
This is no different to other analytics software in the market, but dashboards can sometimes be long-winded and complex to set up.
What problems is the product solving and how is that benefiting you?
It helps us to be as reactive as possible to make informed trading/page presentation decisions quickly.
Very useful tool to analyse the user behaviour
What do you like best about the product?
Very useful multitasking tool that helps me to improve the customer journey and results
What do you dislike about the product?
The tool's speed sometimes is a little slow, depending on the data group you selected.
What problems is the product solving and how is that benefiting you?
Mainly optimizing the customer journey.
Crucial to our continued success
What do you like best about the product?
The service provided from ContentSquare in both the product and also the service that they provide Sky is second to none and it really makes a difference in how we operate and how we serve our customers better.
What do you dislike about the product?
Not having enough time to be able to use ContentSquare as much as I would like.
What problems is the product solving and how is that benefiting you?
It highlights areas of our digital journeys where customer drop out or have frustration and it allows us to work in better outcomes for our customers.
Makes every analysis easier!
What do you like best about the product?
The session replay service is great. Contentsquare is very intuitive.
What do you dislike about the product?
Sometimes I cannot find the session recordings for a specific customer, and the Controlled Exposure is confusing, but nothing major.
What problems is the product solving and how is that benefiting you?
It's helping me to enhance the customer's journey and better understand the customer's needs.
Contentsquare team a good partner for site analytics
What do you like best about the product?
Contentsquare provides data and fantastic visuals for our A/B testing documentation. The support team members provided are very attentive and responsive. In most instances, you can specify the customer behavior/activity to capture/monitor.
What do you dislike about the product?
The downside is not having all pages/areas tagged to view every customer's journey comprehensively. Some advanced features are not as intuitive to set up for the end user. Raw data is not available out of the box.
What problems is the product solving and how is that benefiting you?
Contentsquare allows end users to see data on their page(s) of interest. We use the application to see customer activity/behavior to determine optimization opportunities.
Great communication
What do you like best about the product?
I value the b2b experience with Content Square, as they're really good with keeping communication lines open. There's always somebody available to answer questions, offer advice, and share solutions.
What do you dislike about the product?
There's nothing I can say I dislike. The service at Content Square has met my expectations, and more.
What problems is the product solving and how is that benefiting you?
Contentsquare have provided us access to insights to key areas of our website, on multiple devices. We have an overview of elements of the site that customers find attractive, and convert highly, as well as areas that require improvement. We're now able to make data driven strategies to improve revenue and user experience.
Very pleasant Experience, superhelpful Team!
What do you like best about the product?
Focusing on Customer Experience, this tool is really super user friendly, offers a lot of cool features and support is really super fast!
What do you dislike about the product?
Need time to investigate, how can those feature be applied on my level of business. But again, support is helping a lot
What problems is the product solving and how is that benefiting you?
Analyzing CX and analyzing Behaviour at our page level. It helps to create Opportunities for the online business
Contentsquare is more than a tool is an ally
What do you like best about the product?
The analysis capabilities that the tool gives us to work are both easy and intuitive.
What do you dislike about the product?
The organization that needs before starting analysing.
What problems is the product solving and how is that benefiting you?
The zooming analysis helps me fully understand the problems on a page.
Great to analyze and optimize Ecommerce journey
What do you like best about the product?
The zoning analysis is perfect for analyzing page performance easily.
What do you dislike about the product?
I don't use the performance alert tool at the moment. I don't dislike it but I don't need it at the moment.
What problems is the product solving and how is that benefiting you?
It helps me better understand customer behavior on my website and the pain points I have to optimize.
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