Contentsquare Experience Analytics
ContentsquareReviews from AWS customer
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Actionable Insights at your fingertips!
What do you like best about the product?
This platform is a must if you want to get closer to your customer's behaviour. The insights are really powerful and frequent in many of my presentations.
From understanding and comparing your customer journeys and pages to an on-the-fly review of interactions and attractiveness of your site with CS Live, it's a product manager's dream!
Implementation was smooth and the Contentsquare team held our hand throughout. Only a small amount of configuration and you're ready to go.
From understanding and comparing your customer journeys and pages to an on-the-fly review of interactions and attractiveness of your site with CS Live, it's a product manager's dream!
Implementation was smooth and the Contentsquare team held our hand throughout. Only a small amount of configuration and you're ready to go.
What do you dislike about the product?
It is tough to find faults in Contentsquare's analytical platform. If I had to pick one thing I would say that the first attempts at setting up zoning for a/b tests were a little tricky but the CS team spent time talking me through what I needed and I was all set.
What problems is the product solving and how is that benefiting you?
Contentsquare helps me understand the why. It is very easy to get lost in data, but Contentsquare's features such as insights and session replay allow me to understand the friction customers feel throughout their journey. I can then see the benefit of removing this friction with impact quantification. All perfect evidence to support prioritisation!
ContentSquare is an Excellent tool for Digital Experience Enhancement.
What do you like best about the product?
Very user friendly, Contentsquare University is great for new joiners.
What do you dislike about the product?
If masking of pages are subsided it would be great.
What problems is the product solving and how is that benefiting you?
It helps in understanding the pain points in the customer journey and their analysis
Helpful from a granular and big picture perspective.
What do you like best about the product?
Mapping, comparisons and journeys were all fascinating and helpful. The session replays were also insightful.
What do you dislike about the product?
There is a lot to learn and a lot of 'noise'. Not so much a fault of their programming or staff but rather a lot of data to parse and prioritize.
What problems is the product solving and how is that benefiting you?
User experience, search and checkout have been most helpful.
Great way to see how customers use the site
What do you like best about the product?
Seeing recordings of how customers interact on the site and seeing the rate of customers bouncing from certain pages
What do you dislike about the product?
A lot to learn up front but worth it in the long run
What problems is the product solving and how is that benefiting you?
Providing clearer quantitative data
Easy to use tool with mountains of data to explore
What do you like best about the product?
Having that granular data to show which areas of your website are working well, what could be improved, what gets the most traction etc, is invaluable for optimising web journeys for our customers.
What do you dislike about the product?
The CS Live extension is reallllllllly difficult to find for some reason! But nothing negative about Contentsquare itself.
What problems is the product solving and how is that benefiting you?
How we can make our webpages more efficient i.e. getting rid of content that just isn't engaged with.
Quick & visual insights
What do you like best about the product?
Contentsquare live zoning tool is excellent and allows us to check live performance quickly for key stakeholders. This allows us to be as reactive as possible and maximise content that's performing well.
The heatmapping aspect of the software is great and allows stakeholders from other teams to understand performance easily. Page comparator is also an innovative element that helps compare performance in a quick and easy way between pages.
The heatmapping aspect of the software is great and allows stakeholders from other teams to understand performance easily. Page comparator is also an innovative element that helps compare performance in a quick and easy way between pages.
What do you dislike about the product?
This is no different to other analytics software in the market, but dashboards can sometimes be long-winded and complex to set up.
What problems is the product solving and how is that benefiting you?
It helps us to be as reactive as possible to make informed trading/page presentation decisions quickly.
Very useful tool to analyse the user behaviour
What do you like best about the product?
Very useful multitasking tool that helps me to improve the customer journey and results
What do you dislike about the product?
The tool's speed sometimes is a little slow, depending on the data group you selected.
What problems is the product solving and how is that benefiting you?
Mainly optimizing the customer journey.
Crucial to our continued success
What do you like best about the product?
The service provided from ContentSquare in both the product and also the service that they provide Sky is second to none and it really makes a difference in how we operate and how we serve our customers better.
What do you dislike about the product?
Not having enough time to be able to use ContentSquare as much as I would like.
What problems is the product solving and how is that benefiting you?
It highlights areas of our digital journeys where customer drop out or have frustration and it allows us to work in better outcomes for our customers.
Makes every analysis easier!
What do you like best about the product?
The session replay service is great. Contentsquare is very intuitive.
What do you dislike about the product?
Sometimes I cannot find the session recordings for a specific customer, and the Controlled Exposure is confusing, but nothing major.
What problems is the product solving and how is that benefiting you?
It's helping me to enhance the customer's journey and better understand the customer's needs.
Contentsquare team a good partner for site analytics
What do you like best about the product?
Contentsquare provides data and fantastic visuals for our A/B testing documentation. The support team members provided are very attentive and responsive. In most instances, you can specify the customer behavior/activity to capture/monitor.
What do you dislike about the product?
The downside is not having all pages/areas tagged to view every customer's journey comprehensively. Some advanced features are not as intuitive to set up for the end user. Raw data is not available out of the box.
What problems is the product solving and how is that benefiting you?
Contentsquare allows end users to see data on their page(s) of interest. We use the application to see customer activity/behavior to determine optimization opportunities.
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