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10/10
What do you like best about the product?
The most helpful thing about CS is CS Live; you can measure changes in the Homepage, PDPs, PLPs, and also in the Checkout of our websites in less than 15 seconds.
What do you dislike about the product?
The main pain point about this platform is the look and feel of the page comparator feature. The numbers are tiny and when reporting, you have to copy and paste the data into an excel file.
What problems is the product solving and how is that benefiting you?
CS helps us in many actions, mainly in optimize the conversion in our websites, avoiding extra clicks, optimizing spaces and giving feedback from models to different filters
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Data made easy
What do you like best about the product?
How much more interactive the data is to use and digest.
What do you dislike about the product?
It doesn't automatically know what I want to do and create things for me ahead of wanting/needing them. So it doesn't monitor my behaviours to see what I may want/need.
What problems is the product solving and how is that benefiting you?
Allowing the business to understand data at all levels.
Great visualisation of insights makes it a breeze to share findings in an easily digestible format.
What do you like best about the product?
As a new user, I've found the Contentsquare University guided learning resource invaluable. It has helped me get to grips with the foundational skills very quickly and is easy to navigate back to when I need to revisit a topic.
I've primarily been working within the zoning analysis function, and love the ease with which I can switch views for KPIs. The visual reports have helped me communicate insights with teams that may not typically work as closely with engagement KPIs in an easily digestible way.
I've primarily been working within the zoning analysis function, and love the ease with which I can switch views for KPIs. The visual reports have helped me communicate insights with teams that may not typically work as closely with engagement KPIs in an easily digestible way.
What do you dislike about the product?
Creating new zones and snapshots for mobile devices can be a little glitchy. It can sometimes require multiple attempts to capture new snapshots, and it's not always possible to change the default zone name until after creation.
What problems is the product solving and how is that benefiting you?
The previous one size fits all approach wasn't suitable for our customers. Contentsquare gives us a greater understanding of how to tailor our customer experience for each international market we trade in.
CS best performance metrix
What do you like best about the product?
i see CS is more helpful to review the customer pain points and end to end journey analysis.
What do you dislike about the product?
Content square has given limited access for funnel area.
What problems is the product solving and how is that benefiting you?
content square helps us to find out the customer impact and revenue impact.
A great tool to provide the 'why's' around the 'what's'
What do you like best about the product?
Aligns really well with our tech stack, ContentSquare really compliments our 'what' tools to get under the skin of where our customers are engaging and where they are struggling. Easy to navigate user interface, lots of self-explanatory charts and the heatmapping is really intuitive, especially with the auto-heatmapping upgrade.
What do you dislike about the product?
Integrations with Adobe Analytics are not seemingly straightforward. We've found it difficult to see data in Adobe with a ContentSquare link.. but this might be something on our side! Page mapping could definitely be simpler.
What problems is the product solving and how is that benefiting you?
Discussions in the business about how our user experience should look & feel, what should go where and what's driving the most value.
Makes analysis easy and so visual!
What do you like best about the product?
I love how visual contentsquare is, it makes analysis alot easier
What do you dislike about the product?
I found setting up mapping most tricky, however the contentsquare team were always on hand to help!
What problems is the product solving and how is that benefiting you?
I use contentsquare to analysis content on our landing pages and product pages, this helps to show what customers are really looking for and interacting with, we can then use this data to inform decisions
Easy to use and so much to gain!
What do you like best about the product?
I love being able to read analytics in such a user-friendly way and be able to translate that into data that matters! Its so simple to navigate around the site and the product is such a joy to use without issues! I love how helpful the team are as well in case of any issues and how we can set up any dashboards, charts and export data if required.
What do you dislike about the product?
I don't use Contentsquare enough to identify areas which I dislike. For the purposes I have used Contentsquare it has served me very well. Maybe if there was a drive to inform us of all the capabilities then it might attract more audiences in the organisation to jump on.
What problems is the product solving and how is that benefiting you?
One of the key areas Contentsquare has helped with is understanding our customer experiences and journeys. We are able to understand which of our pages has the most drop out rates and which pages are most appealing to customers. This enables us to enhance our customer experience
Easy to use, fantastic insight and great support
What do you like best about the product?
Content Square is very intuitive and user-friendly. With a relatively small amount of training, it's easy to get the hang of the basics and uncover incredibly valuable insights.
What do you dislike about the product?
The only downside to using Content Square is that, if you start an investigation without a clear view of what you're looking for and how to find it, it's very easy to fall down a rabbit hole and get lost in the data.
What problems is the product solving and how is that benefiting you?
As a product manager for a design system team, I'm interested in how users interact with the components we create. Content Square makes it easy to see what is and isn't working as expected.
Great Tool to get a real feel of your customers journey
What do you like best about the product?
Find it helpful to drill down into nearly all aspects of the customer's journey through our site. Makes it clear where they go from certain areas and allows analysis of the best way to structure the page or journey for an improved experience
What do you dislike about the product?
There is a learning curve at the start for someone like myself that takes a bit of time to get used to, but as with any new software, this is to be expected
What problems is the product solving and how is that benefiting you?
Identifying drop-off points clearly in the customer journey and allowing us to update the pages accordingly
Content Square really made a difference
What do you like best about the product?
The tool provides such valuable insights and helps us identify issues and the best way to resolve them. It also provided us with data-driven insights helping to make informed decisions based on facts rather than guesswork.
The account support available is also invaluable, a great team of people who really care about you getting the best from the tool. The online training and courses were also a great asset and really helped me to learn to get the best from the tool on the job.
The account support available is also invaluable, a great team of people who really care about you getting the best from the tool. The online training and courses were also a great asset and really helped me to learn to get the best from the tool on the job.
What do you dislike about the product?
Haven't found anything so far! i'm happy
What problems is the product solving and how is that benefiting you?
We identified an issue with site traffic that we'd have struggled to solve without the use of Content Square. It also provides detailed insight into what our site community are using across our sites and how they prefer to access it.
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