Contentsquare Experience Analytics
ContentsquareReviews from AWS customer
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Easy to use and so much to gain!
What do you like best about the product?
I love being able to read analytics in such a user-friendly way and be able to translate that into data that matters! Its so simple to navigate around the site and the product is such a joy to use without issues! I love how helpful the team are as well in case of any issues and how we can set up any dashboards, charts and export data if required.
What do you dislike about the product?
I don't use Contentsquare enough to identify areas which I dislike. For the purposes I have used Contentsquare it has served me very well. Maybe if there was a drive to inform us of all the capabilities then it might attract more audiences in the organisation to jump on.
What problems is the product solving and how is that benefiting you?
One of the key areas Contentsquare has helped with is understanding our customer experiences and journeys. We are able to understand which of our pages has the most drop out rates and which pages are most appealing to customers. This enables us to enhance our customer experience
Easy to use, fantastic insight and great support
What do you like best about the product?
Content Square is very intuitive and user-friendly. With a relatively small amount of training, it's easy to get the hang of the basics and uncover incredibly valuable insights.
What do you dislike about the product?
The only downside to using Content Square is that, if you start an investigation without a clear view of what you're looking for and how to find it, it's very easy to fall down a rabbit hole and get lost in the data.
What problems is the product solving and how is that benefiting you?
As a product manager for a design system team, I'm interested in how users interact with the components we create. Content Square makes it easy to see what is and isn't working as expected.
Great Tool to get a real feel of your customers journey
What do you like best about the product?
Find it helpful to drill down into nearly all aspects of the customer's journey through our site. Makes it clear where they go from certain areas and allows analysis of the best way to structure the page or journey for an improved experience
What do you dislike about the product?
There is a learning curve at the start for someone like myself that takes a bit of time to get used to, but as with any new software, this is to be expected
What problems is the product solving and how is that benefiting you?
Identifying drop-off points clearly in the customer journey and allowing us to update the pages accordingly
Content Square really made a difference
What do you like best about the product?
The tool provides such valuable insights and helps us identify issues and the best way to resolve them. It also provided us with data-driven insights helping to make informed decisions based on facts rather than guesswork.
The account support available is also invaluable, a great team of people who really care about you getting the best from the tool. The online training and courses were also a great asset and really helped me to learn to get the best from the tool on the job.
The account support available is also invaluable, a great team of people who really care about you getting the best from the tool. The online training and courses were also a great asset and really helped me to learn to get the best from the tool on the job.
What do you dislike about the product?
Haven't found anything so far! i'm happy
What problems is the product solving and how is that benefiting you?
We identified an issue with site traffic that we'd have struggled to solve without the use of Content Square. It also provides detailed insight into what our site community are using across our sites and how they prefer to access it.
Great Vendor
What do you like best about the product?
easy to pull out useful data and surface errors using journey maps
What do you dislike about the product?
with a hybrid app, it's difficult to set up certain tracking on web-based pages that aren't native
What problems is the product solving and how is that benefiting you?
using the content square as our main dashboard. was using multiple dashboards to analyze data.
Great features and business support
What do you like best about the product?
Journey analysis and click tracking help evaluate changes and new product launches on our sites from the user's perspective. These analytics provide support for our teams to understand effectiveness or pain points, and then we can make necessary adjustments. It's great to get useful consumer feedback in this manner to evaluate our decisions effectively.
The support and collaboration from everyone at ContentSquare has been exceptional.
The support and collaboration from everyone at ContentSquare has been exceptional.
What do you dislike about the product?
There's not much to dislike. We have been using ContentSquare for some time and are expanding usage throughout additional segments of our business.
What problems is the product solving and how is that benefiting you?
ContentSquare helps zero in on where we may lose customers, what needs improvement and where we are doing well. As we plan through future development, relying on this data is critical.
Better understanding of the customer experience
What do you like best about the product?
Their visual reporting makes it easy to see how customers are using our site. They also help us find friction points and UX issues we can't really see in traditional analytics platforms. Our account Manager Richard Horsman goes out of his way to help us with analysis and understand our business goals and our users' needs.
What do you dislike about the product?
Some issues with rendering screens due to the complexities of our internal network/browser security settings. Have seen a lot of improvements over time though, so nice to see they are figuring out how to work around it for us!
What problems is the product solving and how is that benefiting you?
Better understanding of what people are engaging with on pages and in their journey. Traditional analytics platforms can show you a user journey, but when there are multiple ways to navigate and engage with your page they dont really tell you specifically what people are interacting with, just the result. With ContentSquare we have a much clearer perspective on what is engaging on a page, where there might be friction and ultimately informs us of opportunities to enhance our experience.
Perfect for A/B test analysis
What do you like best about the product?
I work in experimentation, and Contentsquare makes analysis of our A/B tests simple. The platform is very engaging and allows me to gather insights quickly, which are visually appealing and easy to digest. This makes sharing the data and insights with stakeholders and other team members who might not be familiar with digital tools easy.
I can get all the insights I need quickly and easily, which is especially useful when we're on a short timescale.
I can get all the insights I need quickly and easily, which is especially useful when we're on a short timescale.
What do you dislike about the product?
Contentsquare can take some time to become familiar with, especially for users like myself who haven't used tools like CS before.
However, the CS University courses and the CS community have been a great help, and I now find myself using the tool with ease. I've also attended a number of live training courses held by Contentsquare which I found very valuable.
However, the CS University courses and the CS community have been a great help, and I now find myself using the tool with ease. I've also attended a number of live training courses held by Contentsquare which I found very valuable.
What problems is the product solving and how is that benefiting you?
Contentsquare has helped with additional insights for our A/B tests. It allows us to see how users interact with our tests and helps us identify potential bugs or other issues.
Valuable User Experience Insights with great support!
What do you like best about the product?
Very user friendly and visual. Pretty much all of the modules are great. The overall website and page performance data from the tool are very useful. The Zonings and Journey Analysis modules are pretty cool in terms of how users interact with pages and where they go to after page they landed on. You can also see which page users landed on when arriving on the website (e.g. homepage, category and product pages). The recently added funnel feature on Journey Analysis is really valuable. Very ideal at looking at areas like Checkout completition.
What do you dislike about the product?
Hard to think of a downside to the tool. You may pay at a premium for the tool but the return of investment will be worth it for organisations if the tool wasn't implemented.
What problems is the product solving and how is that benefiting you?
Once we have enough data throughout a period of time (at least 6 months) it gives us a steer in terms of how to set our roadmaps for the next year and beyond. Such as focusing on certain areas of the website and working on resolving performance issues.
Really enjoy using content square
What do you like best about the product?
Since we have launched beauty, I have really enjoy using content square to provide the beauty commercial team with homepage insights & learnings/actions to optimise our HP content. Louise our PM for farfetch content square, has been amazing assisting me with any queries!
What do you dislike about the product?
Sometimes quite hard to navigate and set up dashboards on your own, hence needing Louise's asisstant
What problems is the product solving and how is that benefiting you?
Helping us analyse the beauty department on site in greater detail
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