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A great customer insights tool to add to your reporting toolbox
What do you like best about the product?
We have been using Contentsuare for over a year.
The Journay analysis helped up understand the friction points and areas that need impvoments.
The ablity to tie our custmers feedback via our survey tool to a session recrding made finding and fixing defects easier.
Greate onboarding and business support team, very respponsive.
The Journay analysis helped up understand the friction points and areas that need impvoments.
The ablity to tie our custmers feedback via our survey tool to a session recrding made finding and fixing defects easier.
Greate onboarding and business support team, very respponsive.
What do you dislike about the product?
Great tool for users but can be hard to export the data points to share with stkaeholders.
Mapping can be hard to modify when new pages are added to the website.
Mapping can be hard to modify when new pages are added to the website.
What problems is the product solving and how is that benefiting you?
Simple to use use and the zonning analysis is a time saver since we are able to track clicks and hovers on our pages and CTA with adding any tracking to the CTA.
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Concise and visually appealing customer analysis is much easier now, thanks to Contentsquare.
What do you like best about the product?
Contentsquare makes sharing insights about customer journeys and behaviour easy and quick. Also, it is easy to use for colleagues without extensive quantitative backgrounds.
What do you dislike about the product?
As a quantitative research myself, I can find the range of possibilities of analysis limiting. This is expected, however, given that Contentsquare is based on producing visual output pre=-defined by the software itself.
What problems is the product solving and how is that benefiting you?
It's helping us understand user flows across several (and partially very nuanced) parts of our eCommerce. Also, it helps us track the performance of features of our platform over time.
Very useful for analysing our digital journeys
What do you like best about the product?
I appreciate the ergonomics of the tool and its ease of use
What do you dislike about the product?
nothing to report, a very good and easy to use product
What problems is the product solving and how is that benefiting you?
The solution allowed us to understand the origin of an increase in bounce rate and to identify solutions to this problem
Tricky to understand but great insights!
What do you like best about the product?
Contentsquare provides great insights into customer behaviour, I have used the session replay function to find issues we would probably never find otherwise!
What do you dislike about the product?
It was tricky to understand how Contentsquare works. For example, a page zoning analysis won't work if cookies aren't accepted, but the system doesn't tell you.
What problems is the product solving and how is that benefiting you?
We use it to understand the customer journey and where we need to optimise pages. We also use it to find errors
ContentSquare helps me understand how users are actually behaving!
What do you like best about the product?
ContentSquare helps me make sense of what users are doing out in the wild. It helps me spot problems, figure out how important they are, and track how much I've improved them!
What do you dislike about the product?
Some elements can be a little tricky to set up, and you need to tweak and refine things. Thankfully the support you get is really comprehensive so you're doing this together as a team with CS!
What problems is the product solving and how is that benefiting you?
ContentSquare is allowing us to easily see how our journeys, pages and elements are being used. Previously we had to specify everything we wanted to track, which meant we had to know already where the problems were. Now we're able to explore and discover issues and patterns of behaviour in the wild!
A powerful tool for optimising your website - support is always great, too!
What do you like best about the product?
Zoning analysis lets you get a real insight into customer behaviour on your website. There are often pain points in customer experience that you may not be fully aware of. Contentsquare helps you to identify these, making any areas for improvement clear and concise. Journey Analysis is also a fascinating tool to see how users navigate your website. The support of our Customer Success Manager has always been great, too - including regular check-ins and extensive feedback on analysis.
What do you dislike about the product?
There are a lot of aspects of Contentsquare that I still do not fully understand, so it can take some time to become competent. However, if you can dedicate the time to dig into what it offers, you will reap the rewards.
What problems is the product solving and how is that benefiting you?
Helping us to optimise our pages for desktop and mobile to ensure we grab and keep the attention of any users. Zoning Analysis has been particularly useful for this!
Great UX, DX, CX & Analytics platform
What do you like best about the product?
Great interface, unique insights, diving deep into data, real time analysis,
What do you dislike about the product?
Sampling of data, limited date range period
What problems is the product solving and how is that benefiting you?
Conversion rate optimisation
Best tool I use at work
What do you like best about the product?
From implementation, to the support, to the tool itself - this tool is above anything else. I use it every day for so many different projects and love using it very day
What do you dislike about the product?
I can't think of anything, I have never had an issue and if I ever need support the team are available and reply so quickly there is nothing to dislike
What problems is the product solving and how is that benefiting you?
We had no clear picture of customer journeys online, but now we do! Which has been so helpful with providing insights and improvements we can and are making, all thanks to Contentsquare
Highly valuable insights and great customer service!
What do you like best about the product?
I love being able to delve into the data to see where we are missing opportunities, where we can improve on-site experience and measure the impact of changes that we make.
What do you dislike about the product?
I'd say a downside is that there isn't a space on the platform yet where all the research and findings can be stored and organised. I think having this would make data analysis much more friendly to use.
What problems is the product solving and how is that benefiting you?
It's helping us propose new business cases for change we want to implement. It's then helping us measure the impact of these changes and give a value to them. We are able to really get into detail that we wouldn't see if we didn't use Content Square.
Daily product insight
What do you like best about the product?
An easy to use interface with access to great tools that allow me to identify opportunities or identify customer problems.
What do you dislike about the product?
I'd love the ability to save preferred states or set-ups in journey analysis or page comparator, so I could quickly retrieve them.
What problems is the product solving and how is that benefiting you?
Helping me understand what our customers are doing when managing their account, which has been difficult to do in the past.
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