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Extremely powerful tool for analysis
What do you like best about the product?
The wide variety of analysis tools are brilliant, and they all provide valuable insights. Outside of the platform, the CS team are super helpful and are always willing to provide support when needed.
What do you dislike about the product?
The tool can be intimidating in the beginning. Due to its complex nature, getting people to adopt it as part of their processes has been difficult. However, there are loads of online resources, and the CS team are happy to help answer questions.
What problems is the product solving and how is that benefiting you?
It has so far been beneficial in helping us make more data-driven decisions. Especially paired with qualitative data from user research. It is helping us make more informed decisions quicker.
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great tool to improve website UX
What do you like best about the product?
the way kpis are displayed immediately and in a intuitive layout
What do you dislike about the product?
sometimes it's not that simple to extrapolate insights and improvements of the current actions from CS only
What problems is the product solving and how is that benefiting you?
at the moment we do not have an active account for Italy
Well, I've just started using it, also just get done both tests in Digital, Fundamentals and Expert.
What do you like best about the product?
The Zoning tool helps you out by doing a sort of heatmap of the website. Also, the session replay is more of a qualitative research feature inside the platform.
What do you dislike about the product?
Sure there are a lot of things that it may feel overwhelming at the beginning, but with a little bit of training, everything can be learned; tho is a super helpful tool!
What problems is the product solving and how is that benefiting you?
Well, for all the AB testing parts, we need to understand our user's needs and behaviors, so of course, it helps us a lot in terms of analysis, and we dispone a lot of features.
Excellent DX tool
What do you like best about the product?
Contentsquare is a helpful tool for analyzing and monitoring a website's performance. I like the funnel structure of this platform that enables to analyze from macro to micro. The interface is intuitive, and the features are enriched with graphs, widgets and visual items that allow easy data comprehension, even for those who are not professionals.
What do you dislike about the product?
Maybe more extended data storage would be convenient in some cases.
What problems is the product solving and how is that benefiting you?
It is an excellent tool for making data-driven decisions, optimizing UX, understanding how users interact with the website and monitoring its conversion rate.
Great tool providing great insights
What do you like best about the product?
Contentsquare have understood what great user experience is. I feel well equipped using Contentsquare to make educated decisions and recommendations in my role as UX lead. The Contentsquare team supported us from the start and stay engaged throughout through 1-1 sessions and bi-weekly calls. I love that they keep improving the tool to make it even better and easier to use.
What do you dislike about the product?
Sometimes you get a bit too many insights and starting an analysis can get you down a rabbit hole.
What problems is the product solving and how is that benefiting you?
It helps with making data drive decisions from Merchandising, Product marketing to UX.
Contentsquare is a great tool for analyzing the customer journey across our website and app!
What do you like best about the product?
The tool has a lot of really cool features: session replay on web, zoning analysis, and the chrome plugin for web makes it really easy and quick to pull metrics when needed.
What do you dislike about the product?
The mapping setup piece is a bit confusing, at the moment we're only able to pull 3 months of data
What problems is the product solving and how is that benefiting you?
Contentsquare makes data and analytics available to people on our team that aren't as close to the analytics. The tool is also a lot more user friendly for our team to use and gather insights from
A powerful tool for quality
What do you like best about the product?
The Journey Analysis is without context the tool I like to spend the most time on to analyze the behaviour of Internet users on my site globally. It's a bit my reward for the hard work I put into the mappings (it takes a lot of work and patience to have a relevant mapping with a good exhaustivity rate).
What do you dislike about the product?
The Workspace part could be improved to offer more widgets for a more dynamic and diversified design. Of course, we are in the world of data, but when it comes to presenting data to an uninformed public, it must be relevant AND attractive.
What problems is the product solving and how is that benefiting you?
Contentsquare is a powerful tool for the continuous improvement of a website. It allows you to confirm or refute by numbers an intuition that you have and is therefore a precious help to the decision. The regular consultation of the data can also allow spotting relevant clues on the efficiency or the inefficiency of a page or a development.
I appreciate the fact that an add-on like CS Live gives quick and easy access to relevant data to non-experts who would never have set foot on the platform, which is rather reserved for analysis lovers.
I appreciate the fact that an add-on like CS Live gives quick and easy access to relevant data to non-experts who would never have set foot on the platform, which is rather reserved for analysis lovers.
Best in class for UX analytics
What do you like best about the product?
Contentsquare provides a user-friendly interface to visually surface insights, hence is quite helpful for business and technical folks across the organisation to analyse and extract insights without needing the assistance of analysts or data scientists.
Their training and onboarding program is one of the best I have seen in my career. It is perfectly scheduled with small, medium and long-term objectives and is tailored to how your team operates.
Special Shoutout to our lovely customer success team, who have made our onboarding fun, engaging and informative. Thanks for pushing us to be on our toes, bearing with our queries (day and night) and helping us scale Contentsquare adoption across the organisation:
Talia Hadar, Quentin Le Moigne, Nils van Kleef !!!
Their training and onboarding program is one of the best I have seen in my career. It is perfectly scheduled with small, medium and long-term objectives and is tailored to how your team operates.
Special Shoutout to our lovely customer success team, who have made our onboarding fun, engaging and informative. Thanks for pushing us to be on our toes, bearing with our queries (day and night) and helping us scale Contentsquare adoption across the organisation:
Talia Hadar, Quentin Le Moigne, Nils van Kleef !!!
What do you dislike about the product?
With great power comes great responsibility, while Contentsquare is super powerful for making deep dive analyses, it is also somewhat easy to extract incorrect results if you are not careful with the segments and mappings you use while using any specific module.
I don't dislike this aspect of the product, and most great products have a learning curve. The product should clarify that the application of incorrect configurations can provide vastly incoherent results.
I don't dislike this aspect of the product, and most great products have a learning curve. The product should clarify that the application of incorrect configurations can provide vastly incoherent results.
What problems is the product solving and how is that benefiting you?
For us, the primary use case for Contentsquare was to help with AB test analysis and gather more insights to hypothesise more experiment ideas.
It has proven to be more than capable for those and more use cases, some of which we still uncover every other week. We have yet to use the product to its full potential, but we can see there is much value to be realised.
It has proven to be more than capable for those and more use cases, some of which we still uncover every other week. We have yet to use the product to its full potential, but we can see there is much value to be realised.
More than just a Saas tool. It's a 5* experience
What do you like best about the product?
The levels of support are well orchestrated. Starting with the CS university , the dedicated Customer Success team and implementation consultants help to bring the most out of the tool.
What do you dislike about the product?
To get the most use, it takes time and internal resources and evangelisation within a corporate environment. It is also not easy out of the box to prioritise the add on modules and extra service hour create an additional threshold to adoption.
What problems is the product solving and how is that benefiting you?
Transparency on the user journey and action based analysis is what I came for. The further we adopt the tool, the more it drives organisational rethinking and process optimisation
A very usefull tool
What do you like best about the product?
I can easily determine the best optimizations for my features
What do you dislike about the product?
Not really du e to ContentSquare but anonymization in replay sessions is penalizing
What problems is the product solving and how is that benefiting you?
Decisions are made based on data, not assumptions
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