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Very useful tool to easily get insights from your website.
What do you like best about the product?
The journey map is essentially the most useful tool. Another important aspect is the segment creation in an easy way and from any perspective.
What do you dislike about the product?
The metrics could be done in a timelape of 3 months by 3 months and not longer. This could be enough for an ecommerce site but not for a long time journey business.
What problems is the product solving and how is that benefiting you?
Imrpove the user experience, fix bugs in the usage, optimize conversion rate or other important KPIs.
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Well-designed analytics tool to know more about user's behavoiur and your site's performance
What do you like best about the product?
Journey Analysis is my all-time favourite with its easy-to-understand layout but you can find valuable insights in all features. The customer support is just remarkable.
What do you dislike about the product?
It takes some time learn how to use all features
What problems is the product solving and how is that benefiting you?
Just finished a full end-to-end customer journey analysis that was heavily based on CS insights. You can spot user frustrations on the website, pain points that you can fix later. Some of these fixes can be quick-wins, others might need development but these issues would be invisible to us without CS.
Fantastic user experience
What do you like best about the product?
Content Square has understood what a great user experience is. I feel well equipped to use Contentsquare to make educated recommendations in my role in UX and optimisation. Content square supports us from the start and stays engaged throughout. They have been actively available through 1-1 sessions with our team in supporting our journey but also in helping us adapt to new features we are unfamiliar with. CS live is particularly great as it allows me to share insights with stakeholders live in meetings and facilitate all decisions.
What do you dislike about the product?
The terminology could be broken down more as the data and analytics side of the business is not precisely my domain. However, I enjoy having an accessible format to inform my work flow.
What problems is the product solving and how is that benefiting you?
It helps me make informed decisions about designing the website and helps optimise the user experience from an end-to-end perspective. Also, I am able to support the stakeholders in making informed choices in the business.
Great tool for understanding Customer pain points and behavior
What do you like best about the product?
CS is a very powerful tool for evaluating customer journeys and the frictions encountered by them. The company is constantly evolving with new features. The Customer Success team is available to answer all questions.
What do you dislike about the product?
The solution is quite expensive an need some training to use all the features of the solution
What problems is the product solving and how is that benefiting you?
Better understanding of online customer behaviour et solving website frictions
Great UX analysis and optimisation tool
What do you like best about the product?
Contentsquare is a powerful tool with plenty of data that anyone can use. At first, it can be overwhelming, but when you learn each bit, you'll end up with a great tool that can help you and your business.
You can create a workspace to track every project and combine different data sets. Click rate, Conversion, Sessions and more details based on zoning is a fantastic tool that allows you to focus on specific sections.
Another helpful tool is journey analysis, I started to like it, but it took some time as I came from a different tool.
Session replay, page comparator and error analysis are very usefull too.
This is a perfect tool. You'll find it easy to use when you learn how to use mappings, goals, and segments.
You can create a workspace to track every project and combine different data sets. Click rate, Conversion, Sessions and more details based on zoning is a fantastic tool that allows you to focus on specific sections.
Another helpful tool is journey analysis, I started to like it, but it took some time as I came from a different tool.
Session replay, page comparator and error analysis are very usefull too.
This is a perfect tool. You'll find it easy to use when you learn how to use mappings, goals, and segments.
What do you dislike about the product?
Not that much, but there is an learning curve. Maybe better UX with some helpers could solve that. If you have many goals and Segments, finding one that you may need to duplicate and re-use can be difficult. Adding an extra filter to search by value, Page, and mapping could solve that issue [I know this may not be a problem for everyone but in e-commerce, this is a problem].
What problems is the product solving and how is that benefiting you?
Contentsquare helps with A/B analysis, gathering data, creating a workspace with them for deeper analysis and showing them to higher in ranks.
It solves problems with customer journeys and conversions, which is very helpful, as well as gathering data on which segments; CTAs perform better within specific page sections compared to others.
It solves problems with customer journeys and conversions, which is very helpful, as well as gathering data on which segments; CTAs perform better within specific page sections compared to others.
Great platform that helps you find pain points throughout your journey that you do not know exist!
What do you like best about the product?
I love the visual and accessible nature in which ContentSquare displays insight. It does a far better job than most other platforms of eliciting actionable insight rather than simply displaying data, which is what it’s all about.
What do you dislike about the product?
It’s a big platform and so takes some time to navigate and master, which can be further complicated depending on how well you set up your mappings etc. That said, the ContentSquare University platform is an excellent way to self learn and self serve. I’d also like some of the Find & Fix capability to be bundled within the core product and cost as it’s brilliant, but costly.
What problems is the product solving and how is that benefiting you?
ContentSquare gives us more timely and relevant customer journey analytics than any other data source we have access to, whilst also visualising insight in a manner than is far easier to understand. It helps us unearth issues that we wouldn't otherwise have known about whilst also helping us understand how our customers truly use our sites and apps.
Great and convenient tool
What do you like best about the product?
Contentsquare is quite convenient to use, and give inputs to understand our customer journeys better. Special mention no CS live, that gives instantaneous vision of various KPIs directly on the different zones of a web site page.
What do you dislike about the product?
The comparison system isn't that convenient.
What problems is the product solving and how is that benefiting you?
Contentsquare helps to understand customer journeys, to follow KPIs and understand how the business has been done ! i like the idea that conversion isn't only a "e-commerce conversion", but can be the reach to another step of the journey.
Unique and amazing customer tool to improve your website
What do you like best about the product?
It is pretty easy and straightforward to use once you have had the training by Content Square. It allows us to undertake analysis that we couldn't get before with other tools and platforms. It also offers metrics, such as journey analysis or zoning, which I find very useful. The staff are always friendly and support us when we need it!
What do you dislike about the product?
It does take quite a long time to understand the tool, and even now, I'm still learning new things, but I suppose that can be both a positive and negative thing!
What problems is the product solving and how is that benefiting you?
Content Square helps us solve many issues and problems our customers experience on our site, which benefits us in many ways as we can change this experience and improve it for them. We can see the customer's journey from end to end and look into what they are engaging with and aren't, which helps improve our metrics.
Great tool to improve your shopping experience
What do you like best about the product?
zoning & pages comparator are the best tools
What do you dislike about the product?
Dashboards exports are not easily usable
What problems is the product solving and how is that benefiting you?
problems related to the conversion
A powerful tool
What do you like best about the product?
Contentsquare is very powerful. You can cross any specific data, create as many segments or goals as you need, and overall you can deeply analyze the customer journey.
What do you dislike about the product?
The only thing I dislike about Contentsquare is that the onboarding is pretty long, and the platform is not very easy to familiarize yourself with as a new user.
What problems is the product solving and how is that benefiting you?
Contentsquare gathers all the data and tools you need in one place, so you don't need different platforms anymore. This is a huge time saver; you can go deeper into the analysis.
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