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More human analytics provides better analytics
What do you like best about the product?
What is most helpful about Contentsquare is its ability to scale a large project down to customized and broad analytics.
What do you dislike about the product?
I have not found something that would be considered a "dislike". All software and software companies have room for improvements; however, Contentsquare does act on feedback immediately.
What problems is the product solving and how is that benefiting you?
Using tools such as Google Analytics and Adobe Analytics, our company can see the "what" about our data in metrics. Contentsquare provides the "why" merged with the "what" within our data metrics.
Recommendations to others considering the product:
Consider what you are missing in your analytics platform, then consider what those key performance metrics could mean to your organization.
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a super solution to understand user experience
What do you like best about the product?
i like the zonning part because it's very usefull for monitor operation
What do you dislike about the product?
the cartographie part because each time we create a new page, we have to add it before analyzing
What problems is the product solving and how is that benefiting you?
now we can have data on our commercials animation
My favourite analytics tool
What do you like best about the product?
Simple way of visualising User and Session interactions on a website. Great account management support.
What do you dislike about the product?
I found that it was a steep learning curve due to how different it is from other analytics tools. Once mastered, it is terrific.
What problems is the product solving and how is that benefiting you?
Pinch points in user journeys. Monitoring of core webvitals, great for using before and after a development goes live. Issues with scripts.
Excellent Insights
What do you like best about the product?
Easy to use interface!
Lots of support was offered!
Can use the data and make actions + insights off the back of it.
Lots of support was offered!
Can use the data and make actions + insights off the back of it.
What do you dislike about the product?
Almost... too much information to use! Everything else is brilliant!
What problems is the product solving and how is that benefiting you?
Conversion rate, frustration points, customer journeys!
Great tool and covers a lot of data
What do you like best about the product?
The easy UI and data and insights available
What do you dislike about the product?
there is a high potential for a lot of duplicated work across the business
What problems is the product solving and how is that benefiting you?
finding data that might highlight customer frustrations, what we have realised is that a lot of data on it's own can still be interpreted in many different ways
Recommendations to others considering the product:
take time to join in webinars, the tool still requires learning but even the intuitive tools are very good
Amazing tool with the best inhouse support
What do you like best about the product?
It gives us quick wins and great insights into how our AB tests are performing and allows us to discover which areas of our site need optimization.
What do you dislike about the product?
For some modules it would be great to have a multiple variant side by side overview, rather than being limited to only being able to compare 2
What problems is the product solving and how is that benefiting you?
Understanding the moment of frictions consumers are facing during their journey across our sites
Recommendations to others considering the product:
x
Great UX & UI insight analysis tool
What do you like best about the product?
All the various analysis tools available. Gives you a visual statistic, better for presenting to stakeholders and understanding customer experience. A great tool to evolve business.
What do you dislike about the product?
Projects aren't kept locally/offline, any projects created be it for demo/ad hoc are shared out. Therefore, the number of projects adds up as more users join and create their projects.
What problems is the product solving and how is that benefiting you?
Customer journey. Where customers are leaving page, where they are struggling, what is the purpose of the page and are the customers engaging with this purpose.
Best Click-Action Analytics Tool
What do you like best about the product?
Ease of use
Simplicity
Great insights
Self service
Simplicity
Great insights
Self service
What do you dislike about the product?
Configuring AB testing to get snapshots of both of your experiences is a little complicated
What problems is the product solving and how is that benefiting you?
User journey and uderstanding user behaviors
Delivers
What do you like best about the product?
The UI is easy to use, the product documentation enables a self-start environment, the team is responsive and thorough, and the tool helps us answer and resolve critical business questions.
What do you dislike about the product?
Some of the UI features are not intuitive like Session Replay (slowing down the speed) and so on. The controls are tucked inside of "settings".
What problems is the product solving and how is that benefiting you?
Journey analysis, session details, frustration index, a/b testing, etc.
Powerful analytics and tracking tool that can transform your product and UX strategies
What do you like best about the product?
ContentSquare provides a lot of powerful and interesting analytics and dashboard capabilities. These capabilities serve as a great starting point to analysis and gives visual insights into your product.
What do you dislike about the product?
While ContentSquare provides lots of capabilities and dashboards/visualizations, sometimes it can be difficult to find things in the interface. It's also not overly intuitive where the data are coming from and how to access raw data if necessary.
What problems is the product solving and how is that benefiting you?
Having quick visualizations and dashboard views into insights about our product. This serves as a great starting point for additional research.
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