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Powerful Tool to help identify opportunities
What do you like best about the product?
Easy to use and the ability to get immediate and real-time results.
What do you dislike about the product?
I'm in the learning phase, and there is nothing I currently dislike.
What problems is the product solving and how is that benefiting you?
Content and promo change impacts. The benefit is the ability to understand quickly what changes are working and which ones aren't.
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Great product!
What do you like best about the product?
The add on in chrome is great for quick on page insights. customer journey mapping is also incredibly valuable.
What do you dislike about the product?
Hard to get the hang of, so I recommend utilizing how-to guides as you're starting out.
What problems is the product solving and how is that benefiting you?
Understanding where people click and engage on page
Interesting tool to understand user journey
What do you like best about the product?
Zoning analysis is one of the most useful features. It allows you to see the click zones of users and to discover areas of frustration (click on non-clickable areas for example)
Session replay allows us to get into the skin of our user and to better understand his interaction with the product
Session replay allows us to get into the skin of our user and to better understand his interaction with the product
What do you dislike about the product?
Mapping can take a long time to set up. In addition, the different page categories are only suitable for ecommerce sites. Even if this has no impact on the use of the tool, this could be improved.
What problems is the product solving and how is that benefiting you?
We discovered areas of frustration in the user journey that we quickly optimized.
Great platform to digest data
What do you like best about the product?
Contentsquare is a great platform to dissect and digest data about your website easily and intuitively. They have a great support team to help you go through use cases on how you can use the data to optimise your website towards your goals.
What do you dislike about the product?
Nothing to dislike except it could be cheaper - but you get what you pay for so it's worth it.
What problems is the product solving and how is that benefiting you?
We've been able to improve rates of key metrics on key pages via data analysis on other aspects than just "CTR".
ContentSquare is a key player, inevitable tool to validate UX hypothesis & focus on user experience.
What do you like best about the product?
ContentSquare is a key player, an inevitable tool in order to validate UX hypothesis & give more value to our CRO strategy. It helps us being client focus with analysis on customer needs & behaviors. Icing on the cake : we are supported by a great team of experts, permitting us to improve our skills and be autonomous at the same time.
What do you dislike about the product?
Online trainings could be proposed, but there is no special feature to improve in my opinion. We are looking foward to have the full implementation/deployment of Hotjar to enjoy a complete tool.
What problems is the product solving and how is that benefiting you?
We are especially solving decision-making difficulties as it is always hard to propose new features on our website with only figures analysis. With ContentSquare we are able to go further than just figures, we analyse behaviors, user priorities, paths, devices, periods, etc. The key benefits are being able to be fully customer oriented and concrete.
Great experience for understanding site behavior
What do you like best about the product?
Page mapping and video replays of the visitor interactions have been incredibly helpful for understanding how the individual interacts with our site and what we can do to improve it.
What do you dislike about the product?
No downsides have really been detected. It's been a great experience using the platform.
What problems is the product solving and how is that benefiting you?
ContentSquare has allowed my team to make adjustments to the layout of our site based on certain frustrations or triggers that the site visitor displays. It has allowed us to optimize the layout so that we can ensure the visitor is interacting with as much of the site as possible.
good tool but it can be better
What do you like best about the product?
chrome extension and all the basic and standard features
What do you dislike about the product?
the complexity of the UI to create mapping and segmentations to execute and meet the needs
What problems is the product solving and how is that benefiting you?
Get additional business insights without the tagging and facilitate an easy adoption of the data
Highly recommend it !
What do you like best about the product?
The possibility to analyze the full conversion tunnel on website and session replay!
What do you dislike about the product?
Complex to understand fully but worth it :)
What problems is the product solving and how is that benefiting you?
Conversion problem on subscription funnel ; understanding
Great tool for merchandising analysis
What do you like best about the product?
Simple usage, Visual reports, support from the CS team
What do you dislike about the product?
it's hard to follow on all new updates and features but this can be seen as well as advantage of CS
What problems is the product solving and how is that benefiting you?
identification of the UX friction points on the website, analyze of engagement with content on the website
Very robust analytic tool
What do you like best about the product?
Easy data analytics using the chrome extension. Journey explorer tool in the web app.
What do you dislike about the product?
There are more and more features and sometimes hard to keep up with... feel a bit too complicated to navigate the tool
What problems is the product solving and how is that benefiting you?
To understand traffic (by device), CTR, Engagement, drop-off locations, those quantitative data
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