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Easy to use, powerful usability analytics tool
What do you like best about the product?
Possibility to integrate with Analytics, conversion funnel
What do you dislike about the product?
Navigate from heatmaps of one page to another
What problems is the product solving and how is that benefiting you?
Understand customers on-page/on-site behavior. We could see what is not working well on the webshop and optimize it for better user experience.
Recommendations to others considering the product:
Clicktale has been acquired by ContentSquare in 2019, which also acquired Hotjar recently. Contentsquare is by now the major player in the usability analytics market. The setup is rather straightforward and fast support is provided with a good amount of documentation.
With the aggregated heatmap/journey and individual session replays, it's very useful to understand what users are doing on your site and it gives context to what you see in AA/GA reports.
With the aggregated heatmap/journey and individual session replays, it's very useful to understand what users are doing on your site and it gives context to what you see in AA/GA reports.
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Content Square: Know your site
What do you like best about the product?
I really liked the journey function to be able to break down every pathway to see just how different pages perform and instantly see bounce rates.
What do you dislike about the product?
That it is quite a complex system and I wouldn't have been able to self-learn it with confidence like other online analytics tools.
What problems is the product solving and how is that benefiting you?
I am looking at conversion rate between different types of pages - I'm excited to keep being able to compare Womens landing pages vs. Mens landing pages to understand more about the online customers coming to our site.
Great to use
What do you like best about the product?
Heatmaps ara great way to understand visitor behaviour on a page. The new option to get engagement on a page by using the extension without even opening the app is a great time-saver
What do you dislike about the product?
Creating new parameters to track visits on existing Page elements is a little difficult compared to other functions
What problems is the product solving and how is that benefiting you?
NA
Recommendations to others considering the product:
NA
Very Powerful Tool - Great Ease-of-Use
What do you like best about the product?
Very powerful tool, contains everything I want and more as an E-Commerce Manager to optimise profitability and user experience.
What do you dislike about the product?
May be a bit of putting to new users. However, there are a lot of certifications available
What problems is the product solving and how is that benefiting you?
Click through rates/performance of banners is very easy
Great analytics tool, great support! Highly recommend them
What do you like best about the product?
Great support when you have a question. Lots of events to learn more and discover the latest capabilities of the tool. Possibility to reach out to other clients of the solution and have a view on their experience and how they use CS. Their team is super friendly and helpful, I've been working with them in 2 different companies and the level of professionalism is the same.
What do you dislike about the product?
CS takes time and dedication to get the insights out of all the data, but their training solution is there for that. They always have new technologies coming in to complete the offer but of course, this comes at an extra cost on the client side. Some events might be too 'high level' so it can be a bit disappointing at times if you are looking for very concrete examples.
What problems is the product solving and how is that benefiting you?
We can improve the customer journey and optimize content placement on the page to make sure customers flow in the right direction. It gives a lot more insights into how the layout influences consumers' behavior. We can dig deeper into AB test results to understand what they looked into when confronted with the variation instead of the original. We were able to spot UX issues with click frustration on elements that were not clickable or shouldn't be clicked on.
Super friendly and helpful team
What do you like best about the product?
Quick and easy to use. Team are also willing to help delve deeper in analysis
What do you dislike about the product?
Bringing in segments from Adobe Analytics isnt very easy
What problems is the product solving and how is that benefiting you?
Finding pain points in the product journey
Excellent tool & support team
What do you like best about the product?
Journey Analysis is something you can't get from other tools
What do you dislike about the product?
there is literally nothing i dislike about CS
What problems is the product solving and how is that benefiting you?
AB test analysis is quicker and more insightful
All user behaviour analysis is far easier on CS than GA
All user behaviour analysis is far easier on CS than GA
An outstanding tool
What do you like best about the product?
Availability, skills, responsiveness, these are the main qualities.
What do you dislike about the product?
At this stage I see absolutely no problem
What problems is the product solving and how is that benefiting you?
We were able to detect a lot of navigation anomalies on our website. That's a real quality. .
Great UX Analytics tool
What do you like best about the product?
As a Conversion Manager, I use Contentsquare on a regular basis. It's a great tool, essential in customer experience analysis.
Their different platforms are very intuitive, the e-learning platform is just great and their support is of excellent quality.
Their different platforms are very intuitive, the e-learning platform is just great and their support is of excellent quality.
What do you dislike about the product?
The alerts module is not very customizable, and often I receive “false alarms”.
What problems is the product solving and how is that benefiting you?
Our customer journey friction points.
Very good experience
What do you like best about the product?
La Head of Customer Experience #Anais est très à l'écoute de nos besoins, c'est un plaisir de faire des workshops avec elle, elle est pleine de bonne humeur. Elle nous permet d'aller toujours plus loin dans nos capacités.
What do you dislike about the product?
The time to get on board but this is a step we have to get through
What problems is the product solving and how is that benefiting you?
Improve the audience experience (UX)
Better conversions
Better conversions
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