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Interesting for Analyses, Sometimes a Little Confusing
What do you like best about the product?
The Zoning analysis section is fascinating, though it is sometimes a little confusing to get your head around where there are lots of URLs and website changes involved. I like the Page Comparator for quickly and easily seeing differences in page performance between different Segments of Users.
What do you dislike about the product?
The Journey Analysis section is pretty and nice in theory but is difficult to use to make any solid observations. Zonings can easily be or become more complicated than they first appear and require extra tags. Session Replays can be confusing to analyse.
What problems is the product solving and how is that benefiting you?
Using insights from ContentSquare, we are looking into what aspects of our website to change to improve customer experience. We can also use ContentSquare to back up hypotheses from other software and provide evidence for our theories.
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Novice user of Content Square review
What do you like best about the product?
The ability to learn how customers behave on-site in various ways - helping conclude many hypothesis
What do you dislike about the product?
Not being able to extract data to excel etc.
What problems is the product solving and how is that benefiting you?
where customers are going after certain area's of the site - helps understand the journey better and identify any pain points along the way
Quantitative analysis as well as qualitative ones
What do you like best about the product?
The consultation and support from the team has been brilliant. Our business support manager is always there to help with any queries.
What do you dislike about the product?
The software could be a difficult to start with. But once you have received the training, it is relatively straightforward.
Also, there could be occasions where certain functionalities are not working as expected.
Also, there could be occasions where certain functionalities are not working as expected.
What problems is the product solving and how is that benefiting you?
I have used it to assess whether an AB test is successful assessing more granular details. It has helped me to gather more information about customers behaviour.
Valuable real time insights to shape business performance and optimisation
What do you like best about the product?
Efficient use of experience analytics features, real time data allowing the team to extract insights from the get go.
Understand page engagement in real time.
CS Live extension is a fantastic addition, especially for clients who are time poor and shows immediate value of the tool.
Allows us to see issues when they arise and we can feed back to respective teams in a timely fashion - this is particularly helpful during product launches.
Understanding the conversion funnel and contextualising Adobe data to truly understand the consumer.
We've used CS on countless use cases and it has made our insights more effective. The best part is also being able to quantify the impact which has really upped our level of reporting & insights.
CSM Support, and all tech support from the whole CS team has been invaluable.
Thank you!
Understand page engagement in real time.
CS Live extension is a fantastic addition, especially for clients who are time poor and shows immediate value of the tool.
Allows us to see issues when they arise and we can feed back to respective teams in a timely fashion - this is particularly helpful during product launches.
Understanding the conversion funnel and contextualising Adobe data to truly understand the consumer.
We've used CS on countless use cases and it has made our insights more effective. The best part is also being able to quantify the impact which has really upped our level of reporting & insights.
CSM Support, and all tech support from the whole CS team has been invaluable.
Thank you!
What do you dislike about the product?
Zoning/heatmap download functionality is still only limited to one type of heatmap. Is it possible to extract all of them easily as images so we can use them in our own decks/templates?
What problems is the product solving and how is that benefiting you?
Improving business performance across all Samsung product categories and provide optimisation strategies.
Support European markets in insights delivery & usage for their local activities.
We have successfully provided proactive business insights to shape performance and make changes in a timely manner.
Support European markets in insights delivery & usage for their local activities.
We have successfully provided proactive business insights to shape performance and make changes in a timely manner.
Recommendations to others considering the product:
Focus on enabling your team so CS becomes a self-serve platform. There is so much to explore and use, and we can get so much more out of it if we use it as a team with different focus areas.
Great platform for analysing customer behaviour
What do you like best about the product?
Contentsquare really helps bring data to life with visuals that are easy to understand and use. This is important when sharing analysis with other people to keep the data engaging.
What do you dislike about the product?
There isn't much to dislike, Contentsquare are always looking for ways to improve their platform and make it easier for the user to use.
What problems is the product solving and how is that benefiting you?
Using Contentsquare helps me solve issues with the onsite customer journey and allows me to drill in to category performance so I can make changes to the website that I'm confident will have a positive affect on the customer experience.
Great tool, great team and excellent insights, which have informed better, data-led decisions.
What do you like best about the product?
CS Live is particularly helpful with real time analytics and user behaviour. It is also useful in meetings and when working with stakeholders.
What do you dislike about the product?
I sometimes struggle with reporting and pulling together case studies that I can share with the rest of the business.
What problems is the product solving and how is that benefiting you?
Using ContentSquare to make decisions based on user behaviour has been extremely beneficial.
Un indispensable pour mes analyses UX !
What do you like best about the product?
CS est devenu un outil indispensable dans mes analyses UX, l'outil est puissant, on peut tout y faire et tout mesurer ! La méthodo est parfaite pour rester organisé et permettre de comprendre le comportement de nos utilisateurs pour leur fournir des outils en adéquation avec leurs besoins.
CS has become an essential tool in my UX analyzes, the tool is powerful, you can do anything and measure everything! The method is perfect to stay organized and to understand the behavior of our users to provide them with tools in line with their needs.
CS has become an essential tool in my UX analyzes, the tool is powerful, you can do anything and measure everything! The method is perfect to stay organized and to understand the behavior of our users to provide them with tools in line with their needs.
What do you dislike about the product?
Il n'y a rien que je n'aime pas, il reste des points à optimiser comme la personnalisation des workspaces par exemple. L'outil peut paraître un peu complexe à utiliser au départ, mais avec un peu de pratique on se rend compte que ça n'est pas si compliqué :).
There is nothing that I don't like, there are still points to optimize such as the personalization of workspaces for example. The tool may seem a bit complex to use at first, but with a little practice you realize that it is not that complicated :).
There is nothing that I don't like, there are still points to optimize such as the personalization of workspaces for example. The tool may seem a bit complex to use at first, but with a little practice you realize that it is not that complicated :).
What problems is the product solving and how is that benefiting you?
Je peux monitorer tout mon site et proposer rapidement des évolutions concrètes. La data est devenue une part entière de ma profession et je ne pourrais plus m'en passer !
I can monitor my entire site and quickly suggest concrete developments. Data has become an integral part of my profession and I could not do without it!
I can monitor my entire site and quickly suggest concrete developments. Data has become an integral part of my profession and I could not do without it!
Best UX tool
What do you like best about the product?
Insights we can get from this powerful tool full of valuable data
Client support regarding analysis and business / strategic needs
Client support regarding analysis and business / strategic needs
What do you dislike about the product?
It can be difficult at the beggining to interpret data, but it's just à matter of time
What problems is the product solving and how is that benefiting you?
- Website optimisation
- Understanding the way our users interact with our website
- Understanding the way our users interact with our website
Recommendations to others considering the product:
Highly recommended ! Great team and powerful tool for optmizing digital products
Our "go to" tool for understanding UX and customer engagement
What do you like best about the product?
Contentsquare provides us with an easy way to quickly determine page engagement via its "zoning" analysis. 'Exposure Rates', 'Click Rates' and 'Attractiveness Rates' are incredibly easy to visualise, whether that be in the tool itself or by way of the clever Chrome CS Live add-in which aids "on-the-fly" discoveries. This has become our main tool within Contentsquare but will inevitably lead us to using many more of the options available as the team increases its skills over the coming months.
What do you dislike about the product?
The mapping tool needs a little thought initially ... but that is probably due to the current team being reasonably new to Contentsquare and is something we will surely learn to use much more efficiently with practice.
What problems is the product solving and how is that benefiting you?
Contentsquare is a quick and dependable way of proving hypotheses to the business. It provides a sure fire way of determining which website content we should re-order, together with what content is working well/not working well. The visual output of the tool makes it easy to "tell a story" and to get our stakeholders on side.
Business enabling tool
What do you like best about the product?
Reactivity, business gain, scalability, easyness to implement
What do you dislike about the product?
We had to wait for the App version but now it's there!
What problems is the product solving and how is that benefiting you?
Speed decision enabler, customer frictions, conversion rate increase, time to market, market proximity, no language barrier
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