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A good visual tool that allows us to check the customer behaviour in the site.
What do you like best about the product?
It is an excellent tool that helps us to see who is visiting the website and he belongs where. It helps us to know what the user really wants and it enables to make good marketing strategies so that more users can be attracted to it.
What do you dislike about the product?
I don't find anything troubling in the site so i like it a lot.
What problems is the product solving and how is that benefiting you?
This tool is amazing as its analyses allows us to make better sales and increase the [prodcutivity of our department so that enhanced working can be done.
Recommendations to others considering the product:
It is very advantageous platform that allows you to increase your progress and also let you know about any hackers and any other bad stuff.
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A excellent tool for optimization of your business.
What do you like best about the product?
It is an excellent tol that helps you know about your users and anyone who visits your site. It helps in knowing them better and also prevents your site to get hacked and misused. Lets you know about the demand of the user so that you can make good strategies for them for better sales and marketing.
What do you dislike about the product?
Session replay creates some issues but apart from that it is very good.
What problems is the product solving and how is that benefiting you?
This tool has helps us in building better content strategy and also making good publicity of products which will help in better marketing and sales. This will lead to good marketing and also in good productivity. I feel some difficulty in session replays which I ask the company to improve.
Recommendations to others considering the product:
I like this tool a lot. It is and excellent analytical tool with easy to use features and better implementation. this tool is really great if used properly.
My review for Content Square
What do you like best about the product?
It is a powerful tool that gives you the information of the visitors visiting your site. It tells them the real demands of the consumers visiting your site and application.
What do you dislike about the product?
A perfect tool for making your business grow, nothing trouble I found about it.
What problems is the product solving and how is that benefiting you?
A highly productive and intelligent tool which helps you in every part of the day, also try to increase and make the customer service progressive. Helps you to make better content and marketing analysis and helps in browsing the website.
Recommendations to others considering the product:
This tool is awesome with easy installation and comprehensible setup. An extraordinary product which helps you with great customer service and assists you in optimizing your site.
A very good tool
What do you like best about the product?
ContentSquare provides an very easy to use experience tool for people within the Digital Marketing organization to improve end user web experience.Complementarity with Google Analytics : you get to know WHY people are buying or not.
What do you dislike about the product?
I like almost everything, maybe some negative point of the few that it has is that some functionality are still a bit hard to use, like the heat maps.
What problems is the product solving and how is that benefiting you?
With ContentSquare we increased drastically my conversion rates and got a lot more flexibility vs IT to test UX hypothesis.
Great experience
What do you like best about the product?
ContentSquare makes Marketing so much easier, it lets me not worry so much about all that I have to do because it simplifies my day.
What do you dislike about the product?
It has a fee glitches at times but works perfect overall
What problems is the product solving and how is that benefiting you?
Digital Analytics
Recommendations to others considering the product:
This is a great product! Must use!
A good computing tool for everyone.
What do you like best about the product?
It is an excellent digital experience analytical tool that helps you with its great analytical tool that allows you to check an interpret the users behaviour who are visiting your site and checking in it. It detects all sorts of mouse movements of the customers thus also tells you what they want from your business.
What do you dislike about the product?
It is good in use tool but sometime the issue comes in the replaying of the session.
What problems is the product solving and how is that benefiting you?
It has helps with letting us know about the customer demands so helps us in better sales and better progress of the company. It also allows allowed me to make many different and diverse strategies for my company.
Recommendations to others considering the product:
This tool is great with its diversified and versatile features. Its installation is super easy and setup is very quick which saves your time. It is great for all sorts of company so I recommend it to try.
Capturing and Leveraging Customer Behavior
What do you like best about the product?
I like the variety of analysis tools that allow me to understand customer behavior and enhance their shopping experience. Customer journey and zoning analysis are two tools hat I use often and like most. The CS Live extension is a quick and easy tool that I use daily to gather live metrics without having to dig into the main software. I’ve also enjoyed working with customer enablement manager, Nelly. She does a great job of answering questions, hopping on a quick call to explain something or connects us to the correct team to dive into the issue.
What do you dislike about the product?
ContentSquare still has a few functions that need to be improved within the tools. I’ve had some issues with the session replay and getting those to run correctly. As my team continues to use the software, we have expressed pain points and areas of opportunity. Nelly has communicated those to the product team and loops us in when they’re added to the road map.
What problems is the product solving and how is that benefiting you?
As a brand that’s scaling, we wanted to know how customers are browsing collection and product pages. We’ve been able to identify where customers drop off and browse elsewhere or what information helps drive a purchase. Our merchandising and content strategy has shifted based on learnings from ContentSquare.
A very good tool to understand how and why your customer behave the way they do on your website
What do you like best about the product?
Content Square is a very efficient tool to get great insights that you can leverage to improve the customer experience and the conversion rate on your website. Besides, they offer a best in class support.
What do you dislike about the product?
Some features are missing but are in the 2018 roadmap.
What problems is the product solving and how is that benefiting you?
Content Square helps us understand how and why are various customer segments behave the way they do on our digital ecosystem. Thanks to the insights we get from Content Square we can launch A/B testing campaigns or make directly some évolutions on our website to improve the Customer Experience and our conversion rate. For a company like ours that make billions euros per year in turnover on the web, we can make millions euros incremental revenus by leveraging this solution.
Recommendations to others considering the product:
Content Square is complementary to your analytics and A/B test solutions and help you understand the behavior of your customers online.
Used best for visualizing changes
What do you like best about the product?
You can get random samples or set up "triggered" recorded sessions in combination with heat maps. Neither of these functionalities are unique to Clicktale, but if it's in your budget, this is the way to go.
What do you dislike about the product?
It's really pretty. Sounds like a positive right? Well, you have to be careful with reports that look to pretty. Stakeholders can take it as an absolute truth about how all users interact with your website. I recommend not sharing video recordings, and only sharing heatmaps/clickmaps (some stakeholders don't understand the term heatmaps as easily as clickmaps) to reveal how interaction with your website may or may not have been affected by a recent change to your website. Again, don't rely on clicktale to define problems, especially because you don't see exactly what users see in recordings. Use it to support your own expertise.
What problems is the product solving and how is that benefiting you?
Showing clickmaps
Recommendations to others considering the product:
I always recommend finding demos or how to's on YouTube before purchasing any software or online service. Get a glimpse at the user interface and see the types of tasks people are actually trying to accomplish with the service.
Clicktale review
What do you like best about the product?
I really like its integration with other web analytics tools, such as Adobe (Test &) Target. It means I can play back sessions of users who see the control and variants, which is super useful.
What do you dislike about the product?
We actually had issues integrating Clicktale with Omniture, although we eventually resolved it. We experienced a clash of cookies between the two tools, which meant the sessions in Clicktale weren't showing the right test experience (i.e. people who were allegedly shown the variant were appearing in the control bucket).
What problems is the product solving and how is that benefiting you?
It helps add 'why' to the 'what', which adds a qualitative layer to our work. Analytics doesn't always give you a conclusive answer, so to be able to show actual humans doing stuff to prove our point in a real boon.
Recommendations to others considering the product:
I'd take a look at a few others. We also use FullStory, which doesn't have as big a feature set, but it's cheaper and covers the basics well.
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