Contentsquare Experience Analytics
ContentsquareReviews from AWS customer
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Microanalytics at the your fingertips
What do you like best about the product?
Contentsquare is the best tool I've worked with to support UX/UI research. It's capabilities go beyond what other analytics tools can reasonably hope to achieve, and they go to such a deep level of detail you wouldn't think possible.
I expecially like the combination of different toolsets you're given to go through any investigation.
I expecially like the combination of different toolsets you're given to go through any investigation.
What do you dislike about the product?
The interface can be overwhelming, especially at the beginning.
The training focuses on building a mindset to use Contentsquare, but I think a little more time could be spent with hands-on exercises and case studies.
More work could also be spent on QoL improvements.
The training focuses on building a mindset to use Contentsquare, but I think a little more time could be spent with hands-on exercises and case studies.
More work could also be spent on QoL improvements.
What problems is the product solving and how is that benefiting you?
We find Contentsquare is best suited to support iteration improvements of our product's interface, by both providing a place for exploring improvement opportunities and verifying hypothesis of user behaviour that would otherwise go unnoticed
Contentsquare is a powerful and userfriendly customer data tool
What do you like best about the product?
Contentsquare is a fun, intuitive and userfriendly customer data tool with great visualisations, making the data much easer to comprehend than in GA. The userfriendly interface also make the tool available for a wider use in the organization. With Contentsquare you can track all relevant metrics for consumer journeys and behaviours on your site. I find the onboarding made by Contentsquare really good and they will give you loads of presentations and workshops and on top of that you have the Contentsquare University and Community.
What do you dislike about the product?
Contentsquare is an amazing tool and I havent experienced any downsides using the tool.
What problems is the product solving and how is that benefiting you?
By understanding the customer journey and behaviour on site we can test ideas and hypothesis and make data driven decisions to improve the customer experience. The tool is equally good for bigger analysis as well as for gathering smaller insights for quick updates.
Super easy tool with lots of data and possibilities
What do you like best about the product?
Even non analytics driven colleagues are likely to benefit from Contentsquare as it is one of the easiest web analytics tools on the market. Simple visualizations, short dashboards, reports enriched with product photos make the analysis really simple.
What do you dislike about the product?
Sometimes I don't trust the data and creating zonings may get tricky
What problems is the product solving and how is that benefiting you?
Easy visualiation of journey analysis, heatmaps showing more and less clickable zones, merchandising analysis
With Contentsquare we optimize to the max for our customers
What do you like best about the product?
With Contentsquare we have various, powerful tools available. From journey analysis to zonings and recordings. In this way we efficiently and effectively map out the important barriers that our customers experience in our digital channel. And we can work in our teams to remove these barriers.
What do you dislike about the product?
It took a quite some dedication and resources to get Contentsquare implemented properly for us. Contentsquare helped us a lot in this process to get where we are now.
What problems is the product solving and how is that benefiting you?
Contentsquare has brought several seperated tools to one platform integrated with each other. With these tools in the end, we can optimize our website leading to more happy and returning customers.
UX optimization's 2.0
What do you like best about the product?
A very user friendly interface which is key for every ecommerce company to optimize their customer experiences on a day to day basis. From workspaces, alerts, analysing A/B-tests it is all there. All inights can be used for real-time data driven decision making
What do you dislike about the product?
You need to use the tool on a regular basis to really get familiair with all its functionalities. It helps to have a few key users in your team and set-up regular sharing sessions internally
What problems is the product solving and how is that benefiting you?
Overall we are using Contentsquare to analyse the performance of specific customer journeys on our webshops. This is done either via analyzing our A/B-tests, using zoning analysis for the performance of different pages or setting-up alerts to notify us in case any issues arise.
Excellent tool to identify pain points and go further in A/B test
What do you like best about the product?
Amazing team and partnership.
I work in experimentation and I can get all insights I need very easily.
I work in experimentation and I can get all insights I need very easily.
What do you dislike about the product?
Probably the cost of the licence when you have such an important audience.
What problems is the product solving and how is that benefiting you?
Contentsquare allows us to understand how users interact with our tests and helps us to identify issues or bugs.
In-Depth Insights for Optimizing our new website
What do you like best about the product?
The features allow us to get valuable insight on how our customers behave on the site, which means in our case, with an revamp in the pipeline, it allowed us to optimize our new website to enhancce user experience.
What do you dislike about the product?
The only downside I can find for CS is that in order to go in-depth and analyzing below the surface, it is time consuming. On a day to day basis, sometimes this is difficult, but we recognize the importance to do so.
What problems is the product solving and how is that benefiting you?
We are able to quickly identify what our customers like and dislike from our site, issues they experience and journeys that end in an exit and not a conversion.
Easy to use usability analytics tool
What do you like best about the product?
Extensive analysis capabilities from journey to in page/form interaction to session replay, very helpful in generating more qualitative insights
What do you dislike about the product?
less proficient users could easily misinterpret the data
What problems is the product solving and how is that benefiting you?
it helps to understand better how users interact with our digital platforms and if there is any blocker.
Fantastic Product
What do you like best about the product?
We've only just started using Contentsquare, but so far we've gained some fantastic insights into our customer behaviour and how our website is performing.
What do you dislike about the product?
At the start it's easy to feel overwhelmed by all the different features and analysis you can do, but once we started going through the training certificate things became a lot clearer. The onboarding process has been really helpful for this too.
What problems is the product solving and how is that benefiting you?
Really helpful for identifying areas we can improve on our website of potential pain points for our customers.
Contentsquare helps us a lot on performing deep web engagement analysis
What do you like best about the product?
One of the things that I like about Contentsquare is its simple and user-friendly interface. It is very well designed to be easy to use, which makes it very accessible.
Another feature that I can highlight is the ability to track and analyze user behavior in a easy and straightforward way which is helpful in identifying the pain points in a user's journey and optimizing the user experience.
Their customer support is also very responsive and helpful when needed.
Another feature that I can highlight is the ability to track and analyze user behavior in a easy and straightforward way which is helpful in identifying the pain points in a user's journey and optimizing the user experience.
Their customer support is also very responsive and helpful when needed.
What do you dislike about the product?
Sometimes for a beginner user, the interface and data can be overwhelming or confusing without training. It can take time to fully understand how to interpret the data and apply it to business decisions. But after some trainings with the team, it makes it really easy to navigate.
What problems is the product solving and how is that benefiting you?
Understand how users are interacting with new pages, what are the pain points and give insights on how to solve them. Also, identifying errors that the business might have lost.
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