Contentsquare Experience Analytics
ContentsquareReviews from AWS customer
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Very usefull tool to analyze UX
What do you like best about the product?
Best tool to analyze tu user behaviour on a website.
What do you dislike about the product?
The zonings and the journey analysis are the 2 best features.
What problems is the product solving and how is that benefiting you?
Identify the top engagement zones from specific pages.
The tool that accompanies me daily!
What do you like best about the product?
It is a tool that helps me daily with my analyses; today I cannot do without this tool. All my reports and reporting are done via CS; it is practical, simple, and ergonomic.
What do you dislike about the product?
Sometimes there are bugs and I have to contact support, which is not convenient if I have something urgent to do. And I often have recommendations, but my interlocutors always take them into account!
What problems is the product solving and how is that benefiting you?
CS merch for brand analysis is really practical because before I had to use several tools at the same time, and today I have everything grouped in one single place.
Amazing tool to understand our clients !!
What do you like best about the product?
At Contentsquare, customer data is easily accessible and understandable! Their different features are very visual and it makes the UX analysis easier !
What do you dislike about the product?
Nothing, I love to use CS daily, help center is very efficient also !
What problems is the product solving and how is that benefiting you?
Contentsquare help us to bettr understand our clients journey and take decisions about the new features we need to develop to offer them the best experience !
A game-changer tool for analytics plus educational programs and continuous support
What do you like best about the product?
Contentsquare is a game-changing tool for designers. I love the differentiated approach with performance and behavioral metrics; it always provides valuable insights to optimize the user experience.
Apart from its exceptional functionality, I also appreciate the educational programs that helped me become autonomous in my analysis.
Apart from its exceptional functionality, I also appreciate the educational programs that helped me become autonomous in my analysis.
What do you dislike about the product?
Overall, I find Contentsquare to be an exceptional tool. However, one difficulty I encountered was the sheer amount of data and insights provided, which can be overwhelming at times. Nevertheless, through practice and thanks to Contentsquare Univeristy, I learned to filter and prioritize the relevant details effectively.
What problems is the product solving and how is that benefiting you?
Contentsquare is an exceptional tool that bridges the gap between quantitative data and qualitative tests, providing a more precise understanding of user behavior. With Contentsquare, I am able to formulate better research questions and verify assumptions quickly.
Additionally, Contentsquare helps cross-functional teams align on issues and priorities by providing consistent evidence of potential frictions and their impact on main KPIs and business goals.
Additionally, Contentsquare helps cross-functional teams align on issues and priorities by providing consistent evidence of potential frictions and their impact on main KPIs and business goals.
Very easy and intuitive to use
What do you like best about the product?
It's easy to navigate the platform, plus they have good training materials. Understanding user behaviour and journey is quite visual and intuitive, and presented in a better layout than something like Google Analytics. CS is more beginner-friendly than other platforms if you have an enterprise plan and they've set the mapping up for you.
What do you dislike about the product?
There are some key features missing from the platform - for instance, the Journey Analysis tool does not have the ability to filter out non-pertinent pages en-masse.
What problems is the product solving and how is that benefiting you?
Simplifying and centralizing my organizations' web analytics to look at user journey, heatmaps, and bounce rates, etc.
Excellent User Experience Analytics Capability
What do you like best about the product?
It allows us to easily analyze ad optimize website user experience at scale with sophisticated heat map view, page zooning analysis, recorded sessions replay, and user journey insights.
What do you dislike about the product?
I am satisfied with Content Square and do not have any negative experience to report.
What problems is the product solving and how is that benefiting you?
detailed insights for personalized user experience. Content Square allows us to learn about successful UX practices so we can scale them, then equally flag user frustration points to solve them quickly for increased conversion.
Senior Digital Performance Analyst
What do you like best about the product?
With CS it's very easy to gather the needed information, always with a very visible and user friendly way of displaying / dowloading. It's a very useful tool on our day to day work in the Digital Analytics Area, helping us to answer questions, understanding the most common user journeys and identifying frictions / pain points in a quick way.
What do you dislike about the product?
As it's a very complex and developed tool, at the beggining you can feel overwhelmed with so much information. However, I think that the training and onboarding they have is very good, so it's only a matter of time you begin an expert of the tool.
What problems is the product solving and how is that benefiting you?
We are able to identify frictions and pain points in the user journey in a very easy way; also, once the problem is identified, we can view session recordings with the selected parameters, and quantify the % traffic affected, conversions, etc.
Easy to Use Platform with Excellent Training Services
What do you like best about the product?
My Premier Team (B2B website) at Dell Technologies has been quite impressed with the functionality of Content Square to track engagement. Our Content Square account team has been excellent in helping us set up dedicated trainings with our team to learn how to measure engagement with zones, compare pages, and look at journeys. Our segments set up initially and troubleshooting was instrumental in helping us ensure accuracy in our results. We also love the Chrome plugin for a more visual view of zone metrics to track engagement.
What do you dislike about the product?
Content Square tagging is still rolling out across our platform so it will take some time to get a full view of data.
What problems is the product solving and how is that benefiting you?
Content Square is helping us better understand customer behavior on our site.
User Experience
What do you like best about the product?
Powerful tool that enables my day to day work life as an E-com Analyst. Visualization is important in presenting the data.
What do you dislike about the product?
There are way too many metrics that one could consider and can be confusing to use for specific analyses.
What problems is the product solving and how is that benefiting you?
It helps me present useful metrics ( Click rate, exposure rate , heatmap) and is an amazing tool to visualise data.
Contensquare's analytical value is immeasurable to my team
What do you like best about the product?
I use page comparator, zoning analysis, and journey analysis most days, and it provides valuable evidence and stats that are used for decision-making and prioritizing very often. Contentsquare's tools are very detailed and customizable, making it suitable for companies of all sizes and from many industries. Their customer success managers and support teams are easily accessible and responsive to questions and technical issues. Finally they make their customers a priority.
What do you dislike about the product?
The downside of Contentsquare is the learning curve. I am a young professional not far out of college, and It took some time for me to start to feel comfortable with the platform and how to use all of the tools and data that were accessible to me. That said, they have many learning resources, such as online courses and live webinars, that are also recorded. Along with customer success managers, who in my experience have been easy to work with and quick to respond to emails. It is a complex detailed platform, but there are more than enough resources available, and that complexity pays off with the clear, customizable data it can provide.
What problems is the product solving and how is that benefiting you?
My team and I use Contentsquare to analyze traffic, conversion, UX, and page engagement. It allows us to find issues or changes in performance quickly and has tools to get to the why on these changes.
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