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Reviews from AWS customer

29 AWS reviews

External reviews

599 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Building Materials

A Visual Complement to GA4 That Brings the Whole Story to Life

  • April 09, 2026
  • Review provided by G2

What do you like best about the product?
As a very visual tool, CSQ is an amazing compliment to GA4, which is very data and tables based, and doesn't easily show the whole story. Different modules allow you to focus in on different aspects of your analysis
What do you dislike about the product?
Filters do not re-set when you switch between modules, which can trip onward analysis up, if you don't realise
What problems is the product solving and how is that benefiting you?
Focusing on errors and barriers to checkout (login process) to optimise conversion


    Priscilla Kate

Deep user insights have improved decision-making speed and collaboration across teams

  • April 09, 2026
  • Review from a verified AWS customer

What is our primary use case?

ContentSquare is primarily used by my web analytics team to understand user behavior and identify pain points. Digital marketers and UX designers are involved in this process to gain comprehensive insights.

What is most valuable?

The best features ContentSquare offers include visualizing main paths. ContentSquare has positively impacted my organization by enabling data imports, which helps us read real business goals linked to digital sub-goals. This has led to specific improvements including faster decision-making, better campaigns, and more efficient collaboration.

What needs improvement?

I would like to see improvements specifically regarding tracking traffic source. There is a particular challenge with the current tracking, and I wish ContentSquare had a feature regarding traffic source analytics.

For how long have I used the solution?

I have been using ContentSquare for five years and six months.

What do I think about the stability of the solution?

ContentSquare has been stable in my experience.

What do I think about the scalability of the solution?

ContentSquare is very scalable.

How are customer service and support?

The customer support is very supportive. I would rate the customer support nine out of ten.

Which solution did I use previously and why did I switch?

Before ContentSquare, I previously used AT Internet.

How was the initial setup?

My experience with pricing, setup cost, and licensing was cost-effective and friendly.

What about the implementation team?

I purchased ContentSquare through the AWS Marketplace.

What was our ROI?

I have seen a return on investment, with time saved representing forty to fifty-five percent of our time.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing was cost-effective and friendly.

Which other solutions did I evaluate?

Before choosing ContentSquare, I evaluated other options, including Google Analytics.

What other advice do I have?

My advice to others looking into using ContentSquare is that it is the best suited solution for a deep dive into understanding how web users truly consume web pages, helping you understand whether users left without interacting with the final pages or whether they spent time reading, scrolling, and clicking on them. I would rate this product nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Alex Brian

Zoning analysis has revealed user journeys and has saved significant time on component insights

  • April 09, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for ContentSquare is to analyze the performance of various components on our pages quickly and easily.

A specific example of how I have used ContentSquare to analyze a component on my pages is by providing a story so we know what our customers are doing when they visit these pages.

What is most valuable?

The best feature ContentSquare offers is Zoning Analysis.

What stands out for me about the Zoning Analysis feature is that it tends to break if changes are made to the order of blocks or components.

ContentSquare has positively impacted my organization by providing a story so we know what our customers are doing when they visit these pages and by analyzing the performance of various components on our pages.

What needs improvement?

ContentSquare can be improved by the addition of blocks needed in our company if changes are made to the order of blocks or components.

For how long have I used the solution?

I have been using ContentSquare for five years and six months.

What do I think about the stability of the solution?

ContentSquare is stable.

What do I think about the scalability of the solution?

ContentSquare's scalability is very scalable.

How are customer service and support?

The customer support for ContentSquare is very supportive.

I would rate the customer support nine out of ten.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

My experience with pricing, setup cost, and licensing was that it was cost-effective and friendly.

What about the implementation team?

I purchased ContentSquare through the AWS Marketplace.

What was our ROI?

I have seen a return on investment as our time was saved.

As a result of using ContentSquare, we have saved forty to fifty-five percent of our time.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing was that it was cost-effective and friendly.

Which other solutions did I evaluate?

Before choosing ContentSquare, I evaluated AT&T Internet but did not choose it.

What other advice do I have?

My advice to others looking into using ContentSquare is that it is really easy to quickly see which part of pages have had the most or best interaction. I would rate this review nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Allan Robert

Customer journey insights have transformed how our team tracks behavior and improves KPIs

  • April 09, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for ContentSquare is to capture and make it easy for us to search and analyze customer behaviors online via heatmaps and session recordings.

More than that, it allows us to search specific customer segments and define key business metrics and KPIs that allow us to get insights and even specific alerts for when one of the KPIs change.

A quick specific example of how I have used ContentSquare for analyzing customer behavior or tracking a KPI is that we use it to identify barriers in the customer journey, such that we are able to segment and filter recordings and heatmaps using segments.

What is most valuable?

The best features ContentSquare offers are session recording, heatmaps, analytic integration, good integration with Maxymiser, and customer journey analytics.

Out of those features, I find myself using heatmaps the most because it is the best to segment and it is the best to use and segment customer analysis insights.

ContentSquare has positively impacted my organization by enabling us to save time.

Fifty to sixty-five percent of our time has been saved since we deployed ContentSquare in our organization and we are able to run our day-to-day performance very smoothly. Also, we have seen a twenty percent increase in our client customers.

The processes or tasks that became the most efficient include our previous platform that was really disturbing us during the interview screening, which was difficult.

Now, since we started using ContentSquare, it is a great tool that helps us analyze and get insights from customer journeys. That has been a positive impact in our organization.

The twenty percent increase was observed when we started using ContentSquare since we are able to gain more clients, and this came from how they saw our feedback, our customer service that has improved and that is thanks to ContentSquare.

What needs improvement?

ContentSquare has a user interface that has been massively improved, but there are a few issues here and there that still need to be addressed. I think they should invest in that.

For how long have I used the solution?

I have been using ContentSquare for four years and two months.

What do I think about the stability of the solution?

ContentSquare is stable.

What do I think about the scalability of the solution?

ContentSquare is very scalable.

How are customer service and support?

ContentSquare's customer support is very supportive and proactive.

I would rate the customer support nine out of ten.

Which solution did I use previously and why did I switch?

I previously used a different solution called SessionCam.

I decided to switch from SessionCam to ContentSquare because ContentSquare is a step ahead of the competition since it delivers insights based on predefined business KPIs and customer journeys that we have set up.

What was our ROI?

I have seen a return on investment as ContentSquare integrates with analytics and optimization solutions.

It has helped us save money, define specific key business KPIs and metrics, and also offers easy-to-use UX.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing was average.

Which other solutions did I evaluate?

Before choosing ContentSquare, I evaluated other options, including Maxymiser and Google Analytics Premium.

What other advice do I have?

The advice I would give to others looking into using ContentSquare is that watching session recordings is an invaluable and reliable way to get those insights and then act upon them.

This can include UX changes that need to be done, key copy changes in order to make the journey clearer, or even technical issues.

ContentSquare is a great tool to analyze and get those insights from customer journeys.

I would rate this product nine out of ten overall.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Bianca Evelyn

Visual insights have transformed how our teams understand user journeys and campaign behavior

  • April 08, 2026
  • Review from a verified AWS customer

What is our primary use case?

ContentSquare is used by our web analytics team, which includes digital marketers and UX designers.

We use ContentSquare to better understand our users' behavior and identify their pain points when navigating our websites during recent campaigns.

What is most valuable?

ContentSquare's best features include visualizing main paths. Visualizing main paths helps our team, as our users work closely with data analysis, which enables us to better understand what our clients are doing in the background.

ContentSquare has positively impacted our organization by enabling data import to read direct business goals straight to digital subgoals. ContentSquare helps us understand whether users left without interacting with their last pages or if they actually spend time reading, scrolling, and clicking on those pages.

What needs improvement?

ContentSquare can be improved by enabling data import to read direct business goals more efficiently.

For how long have I used the solution?

I have been using ContentSquare for five years and six months.

What do I think about the stability of the solution?

ContentSquare is stable.

What do I think about the scalability of the solution?

ContentSquare's scalability is very strong.

How are customer service and support?

ContentSquare customer support is very supportive. I would rate the customer support nine out of ten.

Which solution did I use previously and why did I switch?

I previously used AT Internet before switching to ContentSquare, as ContentSquare provides deeper UX understanding than traditional website analytics tools and helps truly understand how our pages are used.

What was our ROI?

I have seen improvements in time saved for our teams, with forty to fifty-five percent of our time being saved.

Which other solutions did I evaluate?

Before choosing ContentSquare, I evaluated Google Analytics among other options.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Carl Peter Carlospeter

Rapid zoning insights have transformed how my team understands customer behavior on key pages

  • April 08, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for ContentSquare is to quickly and easily analyze the performance of various components on our page and provide a story so we know what our customers are doing when they visit this page.

I provide a story so that we know what our customers are doing when they visit our pages, which is a quick, specific example of how I have used ContentSquare recently.

What is most valuable?

The best features ContentSquare offers in my experience are zoning analysis and page competitor.

What I appreciate most about the zoning analysis and page competitor features is that zoning analysis helps to identify if changes are made to the order of blocking or components, which helps my team.

ContentSquare positively impacts my organization by the addition of blocks that are added in the same space.

This positively impacts my team's work by quickly and easily analyzing the performance of our components so that the customer can understand it very well.

What needs improvement?

ContentSquare can be improved by enabling us to easily analyze how our pages are performing, allowing us to make relevant updates to them to ensure they are doing what we need them to do for our customers.

For how long have I used the solution?

I have been using ContentSquare for five years.

What do I think about the stability of the solution?

ContentSquare is stable in my experience.

What do I think about the scalability of the solution?

ContentSquare's scalability is very scalable.

How are customer service and support?

The customer support is very supportive.

Which solution did I use previously and why did I switch?

I did not use any different solution previously.

What was our ROI?

I have seen a return on investment as 40% to 55% of our time was saved.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing was that it was cost-effective and supportive.

Which other solutions did I evaluate?

Before choosing ContentSquare, I evaluated an option called Crazy Egg.

What other advice do I have?

I would rate ContentSquare 9 out of 10. I give it 9 out of 10 because ContentSquare tends to break if changes are made to the order of blocks, which prevents it from being a perfect 10 out of 10.

The advice I would give to others looking into using ContentSquare is that it is really easy to quickly see which parts of pages have had the most or best interaction. My overall rating for ContentSquare is 9 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Financial Services

Contentsquare makes user journeys concrete and actionable

  • April 08, 2026
  • Review provided by G2

What do you like best about the product?
What I particularly appreciate about Contentsquare is its ability to make user behaviors very concrete and immediately actionable. While more "classic" tools mainly provide numerical data, Contentsquare allows for a real understanding of the "why" behind the journeys: areas of attention, friction points, navigation logic, etc.

The tool is also very powerful for analyzing end-to-end journeys, quickly identifying underperforming pages or steps, and prioritizing UX or business optimizations. The visualizations (heatmaps, zoning, journeys) are clear and greatly facilitate sharing with non-technical teams.

Finally, I appreciate the complementarity with other analytics tools: Contentsquare provides a qualitative and behavioral insight that greatly enriches more quantitative analyses. This makes it a very useful lever for making concrete and well-argued decisions.
What do you dislike about the product?
What do I like least about Contentsquare? Honestly... the fact that the tool is a bit too effective.

More seriously, it highlights so many friction points, optimization opportunities, and insights on user journeys... that in the end, it generates a lot more work for me and the teams. Where we thought everything was working "pretty well," Contentsquare comes along and shows us that there are actually 10 things to improve.

So let's say the main "problem" is that it becomes difficult to ignore what isn't working — and then you have to prioritize, challenge, and implement all these optimizations 😄
What problems is the product solving and how is that benefiting you?
Contentsquare helps us mainly to solve a central issue: understanding how users actually access information on our site, beyond what was theoretically planned in the site structure.

The tool allows us to visualize real user journeys and highlight the gaps between navigation intent and observed behaviors. We can easily identify friction points, hard-to-find content, or conversely, highly solicited areas that were not necessarily highlighted.

The main benefit is to be able to:

Improve access to information by simplifying journeys and making certain content more visible
Prioritize optimizations on concrete elements, based on behavioral data

In summary, Contentsquare allows us to shift from a "structural" view of the site to a view centered on actual usage, making decisions much more relevant and actionable.


    Niels B.

Comprehensive analyses, visible user behavior

  • April 07, 2026
  • Review provided by G2

What do you like best about the product?
I appreciate that with Contentsquare I can get everything from a quick overview to a detailed analysis. I particularly like that I can compare and recognize relationships. The quick overview is especially useful when there have been changes and you want to check over time whether and what has improved. The detailed analysis supports me in a holistic approach, for example, when it comes to optimizing an area, a complete funnel, or a product.
What do you dislike about the product?
I have few complaints. The mapping could be a bit easier/faster, as it has been something more for very experienced users so far. In our sector, the setup is relatively complex, but we were supported in this.
What problems is the product solving and how is that benefiting you?
I understand how users behave on the pages and can recognize user movements. This helps to optimize processes. Contentsquare offers everything from quick overviews to detailed analyses, allowing me to create comparisons and identify relationships.


    TommyLee1

Journey analysis has revealed user behavior and now guides how my team improves page content

  • April 07, 2026
  • Review from a verified AWS customer

What is our primary use case?

ContentSquare allows me to quickly and easily analyze the performance of various components on our pages, which has helped me solve challenges and discover unexpected insights.

ContentSquare enables me to quickly and easily analyze the performance of various components on our pages and provide a story so that I know what my customers are doing when they visit this page.

What is most valuable?

The best features ContentSquare offers are journey analysis and page competitor.

Journey analysis helps me by providing a story or performance of various components so that I know what my customers are doing when they visit this page, and competitor analysis provides my team with valuable insights from the analytics.

ContentSquare positively impacts my organization by making it really easy to quickly see which part of a page has had the most interaction.

What needs improvement?

ContentSquare can be improved by addressing issues that cause it to break if changes are made to the order or blocks of components, or if additional blocks are added in the same space.

For how long have I used the solution?

I have been using ContentSquare for five years.

What do I think about the stability of the solution?

ContentSquare is stable.

What do I think about the scalability of the solution?

ContentSquare's scalability is very scalable.

How are customer service and support?

The customer support provided by ContentSquare is very supportive.

I would rate the customer support nine out of ten.

Which solution did I use previously and why did I switch?

I previously used Google Analytics before ContentSquare.

What was our ROI?

I have seen a return on investment, with fifty percent of our time saved as a relevant metric.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing was that it was cost-effective.

Which other solutions did I evaluate?

Before choosing ContentSquare, I evaluated AT Internet along with other options.

What other advice do I have?

ContentSquare is the best suited to deep dive and understand how web users truly consume our web page.

ContentSquare helps me to understand if users left without interacting with their pages or if they spend time reading, scrolling, or clicking it.

I would rate this review nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Hurry Daylan

Customer journeys have become clearer and guide how we improve conversion paths

  • April 06, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for ContentSquare is to capture and make it easy for us to search and analyze customers' behavior online via heatmaps and session recording.

My team uses ContentSquare's heatmaps and session recordings primarily for optimizing conversion rates. We also use it for our web analytics team, which consists mostly of three people, including a digital marketer and a UX designer.

We use ContentSquare to better understand users' behavior and identify their pain points when going through our websites.

What is most valuable?

The best features ContentSquare offers include conversion funnels. We do a lot of our analysis in Google Analytics and you can set up conversion funnels in GA if you know how to do it. The problem is you cannot segment the data and the aggregated data is not as helpful. ContentSquare makes it very simple to do conversion funnels and you can segment them with just a few clicks.

ContentSquare impacts my team's work by saving us time and helping us make better decisions for our organization.

ContentSquare has positively impacted my organization by helping us save time and make better decisions. We have seen specific outcomes showing how ContentSquare has helped our organization, with upgraded organizational insights at a 40% increase and also saving 50 to 55% of our time since we started using ContentSquare.

What needs improvement?

ContentSquare can be improved through better education. There is a ton of data available in ContentSquare, but unless you know what you are doing, it provides little insight to the business.

For how long have I used the solution?

I have been using ContentSquare for five years and two months.

What do I think about the stability of the solution?

ContentSquare is stable.

What do I think about the scalability of the solution?

I rate ContentSquare's scalability as nine out of ten. It is very scalable.

How are customer service and support?

ContentSquare's customer support has been very supportive.

I would rate the customer support on a scale of one to ten as nine out of ten.

Which solution did I use previously and why did I switch?

I previously used Crazy Egg before ContentSquare. We used Crazy Egg prior to ContentSquare because it is simpler to use and much less expensive, but you get what you pay for. ContentSquare gives you more capabilities that we desired. If you are a small startup with few people dedicated to the web, go with Crazy Egg. If you are a larger company wanting more capabilities, I would use ContentSquare.

How was the initial setup?

I purchased ContentSquare through the AWS Marketplace.

What was our ROI?

I have seen a return on investment, with 40 to 45% of our time saved.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing was cost-effective and affordable.

Which other solutions did I evaluate?

Before choosing ContentSquare, I evaluated other options, specifically Google Analytics.

What other advice do I have?

ContentSquare is a great tool to analyze and get insight from customer journey and customer behavior within those journeys. I would rate this review nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?