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Intuitive and Instructional
What do you like best about the product?
I've used several analytics platforms in the past, and Heap has by far made my job the easiest.
I love their structured query builders and the insights and ideas you get from the builders themselves. As someone who is not super data savvy, this is a god send. Analytics were a frightening beast before I had the chance to use Heap.
If I don't have an available dev on hand and the event that I need to track is fairly simple, by using the visualizer I can create it myself.
I also can't thank their customer success team enough. Super responsive and will help you get to the answers you need to make the best product decisions.
I love their structured query builders and the insights and ideas you get from the builders themselves. As someone who is not super data savvy, this is a god send. Analytics were a frightening beast before I had the chance to use Heap.
If I don't have an available dev on hand and the event that I need to track is fairly simple, by using the visualizer I can create it myself.
I also can't thank their customer success team enough. Super responsive and will help you get to the answers you need to make the best product decisions.
What do you dislike about the product?
I really get frustrated that I can't see a set of reports altogether at once, e.g. a dashboard. It makes it hard to tell a whole story rather than piecing each report one by one.
What problems is the product solving and how is that benefiting you?
I primarily use heap to make decisions around our web product offering, including 1. should something be deprecated? 2. should something be built? 3. did we build this right? 4. are people using it? 5. should we intervene?
I have realized that data doesn't have to be scary.
I have realized that data doesn't have to be scary.
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The metrics we've been looking for, in a clear way.
What do you like best about the product?
The setup (Define) is clear and creating new custom events is a breeze for even the less experienced team members.
The Retention graph is what we've been looking for for quite some time now and have not been able to create reliable ones until now.
Adding the main action and then one or more return actions is also a game changer when looking for valuable data about your users and their activity patterns.
The Retention graph is what we've been looking for for quite some time now and have not been able to create reliable ones until now.
Adding the main action and then one or more return actions is also a game changer when looking for valuable data about your users and their activity patterns.
What do you dislike about the product?
Getting the most accurate results from the reports takes a bit of fine-tuning. However, once you do so, you can get some amazing insights.
What problems is the product solving and how is that benefiting you?
Analysing different metrics is now easier. We're also able to identify much faster what the impact of existing features (or any changes on them) is and which users are affected the most.
Exploring different retention maps and graphs has also offered us valuable information and we were able to spot problem areas, but also highly used modules that were not running according to how high their usage was.
Exploring different retention maps and graphs has also offered us valuable information and we were able to spot problem areas, but also highly used modules that were not running according to how high their usage was.
Recommendations to others considering the product:
Anyone interested in Growth should be setting up Heap and then looking at the right things, right away.
Easy to install and very useful to understand user behavior
What do you like best about the product?
The best thing about heap was, it was very easy to setup. We are an early stage SAAS product and it is very important for us to understand user behavior and conversion funnels. Heap lets us track all of that without having to set up a lot of events individually.
What do you dislike about the product?
Can't say I dislike, but I would like to see some best practices to be able to track metrics. I am not sure, how easy it would be to visualize this data as our numbers grow and in terms of understanding a cumulative behavior.
It would also be nice, when i login to the app to show some default reports, which will also help me understand the power of the product.
It would also be nice, when i login to the app to show some default reports, which will also help me understand the power of the product.
What problems is the product solving and how is that benefiting you?
We are an early stage SAAS product (www.zipboard.co) with customers worldwide. At any stage of your product, it is important to understand where your users are clicking, scrolling, converting or bouncing off. Heap lets us do all of that. It lets us validate some of our workflows etc by watching the user behavior etc.
Excellent product. Live tracking should be enabled though. No other qualm
What do you like best about the product?
The ability to live track users who haven't signed up
What do you dislike about the product?
Live tracking is often delayed by upto 5-6 hours
What problems is the product solving and how is that benefiting you?
Tracking the user flow and figuring out product changes based on the same
Easy setup and great ROI
What do you like best about the product?
Setting up Heap to track events on my landing page was really easy. There was no need to track numerous events through manual javascript events. Heap allows you to add one JS snippet, and add events through their UI. I primarily use the list report to have a chronological list of visitors and their events.
What do you dislike about the product?
There are a few spots in the app/admin where you can get logged out and not know it until you do a full app refresh.
What problems is the product solving and how is that benefiting you?
I am tracking events on my landing page to further optimize providing the customer the information they need to make an informed decision about signing up.
Recommendations to others considering the product:
Make sure to go all the way through set up to evaluate the product, however, the setup to anyone with a little bit of development is easy and painless!
Heap for a Growing SaaS Company
What do you like best about the product?
The funnel builder and visualizer in Heap is incredibly easy to use -- it's as simple as point, click, and track.
What do you dislike about the product?
I wish Heap would provide more best practices. I know I'm getting value from Heap, but I'm sure there's something I'm not doing.
What problems is the product solving and how is that benefiting you?
We're looking to map user action to user retention, ultimately identifying the trends and patterns that make our customers successful.
Awesome Analytics
What do you like best about the product?
Awesome tool without having to define events you can go back and analyse virtually anything.
What do you dislike about the product?
As with all BI tools, it would be great if it was faster.
What problems is the product solving and how is that benefiting you?
Analysing web traffic for conversions. Previously we had to code every event or path we wanted to analyse. With Heap, you can define all of that after the fact and analyse anything.
Powerful analytics to measure product usage. Easy to Install.
What do you like best about the product?
Easy to install with very detailed reporting on specific users and events. We can also define our own attributes on events which makes this incredibly powerful to slice and dice the data.
What do you dislike about the product?
Biggest dislike is the lack of an API. They have a SQL-like API that is at a much much higher price. Instead, I wrote my own code to pull data from the existing internal REST API.
Some intermittent data quality issues.
Some intermittent data quality issues.
What problems is the product solving and how is that benefiting you?
Monitoring customer product usage for customer success.
Measuring feature adoption for product management.
Measuring feature adoption for product management.
Important and Complicated
What do you like best about the product?
The custom reports, and the historical views of the data. How I can run and compare reports over time (days weeks months) in one place.
What do you dislike about the product?
The inaccuracies (#s will jump) over time, I record HEAP data daily/weekly/monthly and when I go back to see it I notice there are something slight or LARGE changes in the numbers
I also dislike how easily it is to pull inaccurate information if your report isn't properly defined in many different categories - it's very easy to pull and analyze highly skewed data.
It also seems like some coding abilities would help the reports be built out properly, but as a CSM I have zero coding knowledge
I also had an unpleasant experience with a customer support call in the past, where I was told to "Put a pin in it" at one point. I did, however, have an incredibly pleasant and helpful experience with someone new after that and he helped me out for weeks and really enhanced the accuracy of my reporting.
I also dislike how easily it is to pull inaccurate information if your report isn't properly defined in many different categories - it's very easy to pull and analyze highly skewed data.
It also seems like some coding abilities would help the reports be built out properly, but as a CSM I have zero coding knowledge
I also had an unpleasant experience with a customer support call in the past, where I was told to "Put a pin in it" at one point. I did, however, have an incredibly pleasant and helpful experience with someone new after that and he helped me out for weeks and really enhanced the accuracy of my reporting.
What problems is the product solving and how is that benefiting you?
Our product has two features...
1) Research and analysis via email alerts
2) A research technology platform
Our tech platform is valued at 30% compared to our email service, yet we have invested so much in created the platform. Many users are unaware it exists and are pleased to just receive the emails since they contain so much valuable information.
We want to understand what our users value on the site, how to compare it all and where our deficiencies stand.
1) Research and analysis via email alerts
2) A research technology platform
Our tech platform is valued at 30% compared to our email service, yet we have invested so much in created the platform. Many users are unaware it exists and are pleased to just receive the emails since they contain so much valuable information.
We want to understand what our users value on the site, how to compare it all and where our deficiencies stand.
Recommendations to others considering the product:
Have HEAP assist you in some sort on onboarding journey - utilize the support if you are not familiar with the service otherwise you can end up pulling very inaccurate numbers
Fresh look, rich functionality, deeper insights
What do you like best about the product?
I love visualizations of Events and the "path" of each visitor. I can analyze it, detect insights, and act upon them.
What do you dislike about the product?
I'd be happy to have a sort of Default Home page with main analytics
What problems is the product solving and how is that benefiting you?
I'm launching a new website and I'm glad to have an access to a first time visitors analytics as well as analyzing the events each user performed during the time on the website.
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