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Great flexibility and ease of use
What do you like best about the product?
The ease of use and the possibility to look at all data without needing to set up all the specific tracking in advance.
What do you dislike about the product?
Not something that Heap can do anything about, but it's good to beware that if your DOM doesn't have unique selectors or these selectors change, your definitions could get corrupted.
What problems is the product solving and how is that benefiting you?
The flexibility of tracking all data from our frontend and being able to drill down deeply into it.
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Powerful Logging, Weak aggregation
What do you like best about the product?
We rrally liked the user session recordings.
What do you dislike about the product?
Hard to create aggregate dashboards the way we want.
What problems is the product solving and how is that benefiting you?
We want to understand how our users are using our product.
It is excellent for obtaining data to improve web resources and provide better user experience
What do you like best about the product?
In our organization, we prioritized understanding our users, knowing their most executed actions in our applications, the traction obtained in each feature since its launch, getting essential data derived from making business decisions and more. We do it all efficiently in a way we could not have done before without this tool.
What do you dislike about the product?
One thing that is not easy about Heap is the initial implementation and setup, but luckily it has tutorials and a good onboarding process.
What problems is the product solving and how is that benefiting you?
Using Heap, we have accurately tracked every step of users in our web-oriented applications and events. Today, it is a tool of daily use in the organization and helps us to locate problems that we otherwise would not have been able to solve as quickly as possible and improve our websites more and more.
Can Be Overwhelming
What do you like best about the product?
That all data is captured immediately and that at any time you can go back and analyze it.
What do you dislike about the product?
As a non-data scientist, I found some of the verbiage and the way that they explain functionality, or name functionality to be confusing. There's a lot to offer, but I don't know the benefits of all of it. The navigation looks dated. Also, we're not an e-commerce site, and some of it seems to be tailored to e-commerce or marketing.
What problems is the product solving and how is that benefiting you?
What functionality is being used. How users are using the product, how they're moving through the product.
Excellent tool for insights on user and workflow actions and behavior
What do you like best about the product?
We use Heap and love it! The auto-capture allows for great go-back analytics on things not previously captured. It can be a bit complicated to understand initially but once you get familiar with the platform it becomes an incredibly easy-to-use self-service tool for gathering customer insights.
What do you dislike about the product?
Our company hasn't fully adopted Heap across all teams which makes it difficult to gather insights without the need for manual creation of dashboards for specific events & interactions.
What problems is the product solving and how is that benefiting you?
Heap is helping uncover customer behaviors and usage analytics which as allowed us to create user-specific GTM and adoption strategies. The self-service format has enabled us to get super granular with the insights we are looking to pull.
Useful for user data
What do you like best about the product?
Easily visualisable data on actual user actions.
What do you dislike about the product?
A bit tricky to know what it does without actually implementing it.
What problems is the product solving and how is that benefiting you?
Gives us the option to have observability on actual user actions.
DIY Data
What do you like best about the product?
Love the breadth and depth of the data Heap offers, and how that can be pulled in to Salesforce. This allows my team to better monitor client activity, and get ahead of any issues that could impact a renewal or upsell.
What do you dislike about the product?
There is SO MUCH that Heap can do and it can be overwhelming to customize, especially for someone like me who does not come from a product or engineering background.
What problems is the product solving and how is that benefiting you?
Heap allows us to see what our customers care about. Who is logging in to our platform and when? What sorts of activities are they doing there; what matters to them? This allows our Customer Success and Sales teams to better customize customer lifecycles and touchpoints, as well as get ahead of any issues for renewals or upsells.
Easy to use and beneficial for my team
What do you like best about the product?
UI of the dashboard is very intuitive and customizable. Seeing a snapshot of the chart before I go into it can stop me from even needing to go into it. Navigating between different dashboards is very easy to do.
What do you dislike about the product?
The account overview section is a little jarring at first, but you get used to it. Most of the negativity comes from how my org has set it up, but it's a work in progress and Heap has made it easier to clean.
What problems is the product solving and how is that benefiting you?
Our biggest problem was that we had absolutely no metrics on our Help Center usage. Heap has enabled us to measure things like common searches so that the content we're creating can be effective for our customers.
Heap tells you pretty much everything you need/want to know!
What do you like best about the product?
Most helpful about Heap is that it's easier for our Engineers and developers to install & we can retroactively go back and look at most actions. I also love I can track users' actions from CTA click to visit to more detailed actions.
What do you dislike about the product?
The UI takes a while to get used to. You have to really know the user flows at a very detailed level to create some of the correct charts. The "helps" on the side are actually helpful
What problems is the product solving and how is that benefiting you?
Helping me solve what happens after someone clicks a CTA & if they take designated actions.
Good tool to collect analytics and user journy
What do you like best about the product?
light and quick, cusomizable. easy to setup
What do you dislike about the product?
doesn't support shadow dom, we use react shadow dom, and we had to do hack to make it work on our app
What problems is the product solving and how is that benefiting you?
getting feedback about new features without troubles
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