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An excellent Analytics software without the need for dev support
What do you like best about the product?
Excellent user interface with intuitive reporting capabilities
What do you dislike about the product?
Managing data continuity can be tricky as it relies heavily on scraping website components
What problems is the product solving and how is that benefiting you?
The business is able to efficiently analyze large amounts of data across many team with relatively low training requirements
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The best product analytics tool I've used by far
What do you like best about the product?
The tool is VERY flexible and allows you to create a wide variety of queries, graphs and searches. Unlike other tools (Gainsight, churnzero, looker, google analytic products), you have full control of what you want to query and how it will be displayed
What do you dislike about the product?
Mobile support leaves a bit to be desired (no Flutter support) and the huge flexibility and variety is a bit of a crux in the beginning - it's kinda hard to jump into it, but that is to be expected when you have so many options.
What problems is the product solving and how is that benefiting you?
With heap, we can track product adoption and usage trends and compare the effect of specific delivered features on overall retention trends. Journey tracking is also useful to see how users navigate flows and for debugging them.
It's just reliable and very helpful in our decision making
What do you like best about the product?
The ability to track almost all of user interactions and ease of use of the platform.
What do you dislike about the product?
I believe more support for ShadowDOM will be beneficial for us. maybe other companies too who's using the same tech.
What problems is the product solving and how is that benefiting you?
This helps with making us informed decision based on the data presented to us by Heap.
Great tool to help understand our users' needs and behaviors
What do you like best about the product?
It's very easy to create charts and graphs using Heap. I like that you can track what a user clicked on before or after doing an action. It really helps put into context what the user is doing and makes Heap a really powerful tool
What do you dislike about the product?
Would sometimes need help from developers to correctly identify page and screen elements to create events that can be tracked, but these are rare times so it's not really a big issue
What problems is the product solving and how is that benefiting you?
Heap helps us know what the most used features are, and what patterns our users have when using them. It helps us improve our workflows and find bottlenecks, or validate our solution.
Heap is great! Know what you want to know
What do you like best about the product?
Heap has a lot of capabilities, a few perfect ones I've listed below
- THE most significant thing I like about heap is that there's not a lot of definition needed to start capturing data; it just does it for you, and you can go on hunches to find patterns
- Another thing is that it offers a wide range of charting capabilities for different use cases
- Live feed is great to see just to check if everything is working/see live interactions
- Visual labeling is a great tool to quickly get set up, especially for beginners, so they don't have to dig into the DOM to find out specific classes/id's to target events at
- THE most significant thing I like about heap is that there's not a lot of definition needed to start capturing data; it just does it for you, and you can go on hunches to find patterns
- Another thing is that it offers a wide range of charting capabilities for different use cases
- Live feed is great to see just to check if everything is working/see live interactions
- Visual labeling is a great tool to quickly get set up, especially for beginners, so they don't have to dig into the DOM to find out specific classes/id's to target events at
What do you dislike about the product?
A few things I think it could improve on.
- As a user, you have to REALLY know what type of insights you want to derive from heap since it captures pretty much everything. Using heap without knowing what you want won't really reap any benefits
- Another thing is getting started is a bit standard / one size fits all, which is usually not true for most companies. For eg. it has funnel analysis/retention playbooks, but its only a basic use case for most people it won't suffice to get insightful or, better yet, actionable data
- As a user, you have to REALLY know what type of insights you want to derive from heap since it captures pretty much everything. Using heap without knowing what you want won't really reap any benefits
- Another thing is getting started is a bit standard / one size fits all, which is usually not true for most companies. For eg. it has funnel analysis/retention playbooks, but its only a basic use case for most people it won't suffice to get insightful or, better yet, actionable data
What problems is the product solving and how is that benefiting you?
Heaps is a great tool to help us understand how users are engaging with our platform interacting with it and where they hit points of friction. It helps us enumerate myriad interactions that can be formed into patterns to identify issues in the user experience. It helps us inform our product decisions and identify things that need to be prioritized
What a heap of data
What do you like best about the product?
We previously used DataDog to understand user behavior and system behavior of our applications, but the introduction of Heap has made the product teams life tenfold easier to understand our user interactions and make decisions on which features are helpful, what customers like and the pain points of the application. Viewing historical actions for undefined events is a significant benefit for our organization.
What do you dislike about the product?
We are having some issues with getting it to work in shadow dom and interacting with iframes within the application, which Heap is aware of, and it would be nice if they could come up with a standard solution instead of us trying to HACK it.
What problems is the product solving and how is that benefiting you?
We are currently building an application to enhance the user experience, and heap helped us massively understand which core parts of the application are contributing to customer pain points, making product decisions on which pages to sunset, and making design decisions on which components did not get used etc.
Capture user activity easily
What do you like best about the product?
it has live data feed to capture user activity so it is easy to define the event
What do you dislike about the product?
some of user activities can not be captured, such as duration time on a page, drag and drop etc
What problems is the product solving and how is that benefiting you?
it solve the problems to capture user data and provide us some insight about their behaviour
Helpful Tool for Non-Technical Experts
What do you like best about the product?
I appreciate that Heap makes it easy to visualize data without needing to write queries.
What do you dislike about the product?
I dislike that often types Heap is slow to load.
What problems is the product solving and how is that benefiting you?
Heap is helping us view how users are interacting with our website.
Best product analytics tool
What do you like best about the product?
Heap automatically captures all events that you can define after the fact.
What do you dislike about the product?
Nothing - everything works well and as expected. If anything you're limited by the types of reports they let you create, but that could be seen as a plus.
What problems is the product solving and how is that benefiting you?
We use Heap for product analytics, session replay, insights, QA and more
Product Manager
What do you like best about the product?
It's easy to set up reports and copy the URL
What do you dislike about the product?
It quickly gets cluttered and it's difficult to find reports or clean up
What problems is the product solving and how is that benefiting you?
understanding product usage
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