Heap
HeapReviews from AWS customer
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Great data driven
What do you like best about the product?
Easy to use, lots of way to get data, easy to connect with other platforms
What do you dislike about the product?
sometimes its little bit tedious to make some charts base on the data you need
What problems is the product solving and how is that benefiting you?
Getting conversions for all platforms that we don't have integrations with our Website
Very useful tool, but not very intuitive.
What do you like best about the product?
I like how granular we can get historical and accurate data to make more informed decisions. It's definitely better than GA.
What do you dislike about the product?
The tool is not very intuitive, and the UX could be a bit enhanced. Also, it would be interesting if Heap could generate dynamic CSV files, so we can connect with other data visualization tools.
What problems is the product solving and how is that benefiting you?
Better understand the website conversion rate and traffic, and how we can improve our digital ads tactics.
Great ability to deep dive into analytics
What do you like best about the product?
Ability to review how accounts are using different features
What do you dislike about the product?
Ability to create more recurring templates
What problems is the product solving and how is that benefiting you?
Understanding which features customers are using
Great tool for insights into your users
What do you like best about the product?
I love the ability to see product usage and more in-depth details about your users. This has provided key insight into our users habits and journey throughout the product.
What do you dislike about the product?
Sometimes too much data can be overwhelming – and hard to figure out what to do with it. I think guides to different areas would be helpful to understand the power in the tool.
What problems is the product solving and how is that benefiting you?
We started using heap to understand more about our users and their habits. Not only did we want to understand their usage and what areas they found most useful, but also understand where they were located.
Powerful but messy
What do you like best about the product?
Ability to track user activity and pipe it into Snowflake through a quick press of a button
What do you dislike about the product?
The events that we've set up are really hard to keep organized, because there are multiple users in our company who use Heap
What problems is the product solving and how is that benefiting you?
How many times does a user press a button that we offer them and how are they interaction with our mobile app
A simplified analysis to make decisions and solve contingencies
What do you like best about the product?
Heap has worked very well for me; I consider it more valuable today than tools like Adobe Analytics. I like the intuitive user interface and dashboard; they make the work of monitoring, analyzing and study of the information we obtain through its functionalities more comfortable and practical. Heap helps us understand how users interact with our platforms, which has helped us define and solve user experience issues. The information we get is easily translated into reports and helpful in improving decision-making.
What do you dislike about the product?
The only thing he finds a bit disadvantageous compared to other competing tools is the lack of integrations with other industry solutions and customer service response time.
What problems is the product solving and how is that benefiting you?
We have used it to track our platform and analyze data and interactions occurring on various pages to get a broader picture of what is going well, what can be improved and issues that need to be resolved in a hurry to ensure a satisfactory user experience much as possible. It has many functions and features that make our work more accessible and efficient, such as sound data collection, data segmentation, real-time tracking of our platforms, A/B testing tracking, and report generation, among others. It is a robust and effective analytics tool.
Heap is a Helpful Tool!
What do you like best about the product?
Heap offers access to different dashboards to organize data.
What do you dislike about the product?
It can be hard to get an overview of the information to pull a report.
What problems is the product solving and how is that benefiting you?
Data collection and analytics.
Great flexibility and ease of use
What do you like best about the product?
The ease of use and the possibility to look at all data without needing to set up all the specific tracking in advance.
What do you dislike about the product?
Not something that Heap can do anything about, but it's good to beware that if your DOM doesn't have unique selectors or these selectors change, your definitions could get corrupted.
What problems is the product solving and how is that benefiting you?
The flexibility of tracking all data from our frontend and being able to drill down deeply into it.
Powerful Logging, Weak aggregation
What do you like best about the product?
We rrally liked the user session recordings.
What do you dislike about the product?
Hard to create aggregate dashboards the way we want.
What problems is the product solving and how is that benefiting you?
We want to understand how our users are using our product.
It is excellent for obtaining data to improve web resources and provide better user experience
What do you like best about the product?
In our organization, we prioritized understanding our users, knowing their most executed actions in our applications, the traction obtained in each feature since its launch, getting essential data derived from making business decisions and more. We do it all efficiently in a way we could not have done before without this tool.
What do you dislike about the product?
One thing that is not easy about Heap is the initial implementation and setup, but luckily it has tutorials and a good onboarding process.
What problems is the product solving and how is that benefiting you?
Using Heap, we have accurately tracked every step of users in our web-oriented applications and events. Today, it is a tool of daily use in the organization and helps us to locate problems that we otherwise would not have been able to solve as quickly as possible and improve our websites more and more.
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