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Good but Needs a lot of Instrumentation
What do you like best about the product?
Love that data is always collected even if event definitions are not set up. The ability to track all elements on any page with an onsite UI to tag elements is a great feature.
What do you dislike about the product?
Takes a lot to get started. UI is not that easy to use and there are not a lot of automation features to find UX pain points without knowing what you're looking for specifically.
What problems is the product solving and how is that benefiting you?
Identify what actions in our UI are more popular than others and what items are not being used as expected. Also if a feature usage changed after a specific date.
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The support from Auryc is best in class.
What do you like best about the product?
Although not part of the initial sales process for Auryc, I know that this process was great. I came to the party when onboarding and the technical support for the team was amazing, there was never a silly question, they were super responsive and genuinely couldn't be more helpful. The customer success afterwards has had a regular cadence driven by their team to ensure we are happy, again it never feels like a chore for them. I've recently been through the process to embed the feedback functionality for one of our clients and the response time was super quick.
What do you dislike about the product?
At present, there is genuinely nothing I could say I dislike about Auryc. If I've been unsure about something, the speed to rectify this has always been so responsive that it wouldn't even matter.
What problems is the product solving and how is that benefiting you?
Due to the nature of our product, Auryc allows us to pull through and aggregate all of the relevant touchpoints so that we're able to help our clients deeply understand their customers and how they interact with their products.
To be more specific, we wanted to diversify our ability to gain real customer feedback in a variety of different ways without disturbing the customer journey too much, through Auryc's feedback tool, we've been able to do just that.
To be more specific, we wanted to diversify our ability to gain real customer feedback in a variety of different ways without disturbing the customer journey too much, through Auryc's feedback tool, we've been able to do just that.
Review of Auryc
What do you like best about the product?
The support is great and very quick! Also, the attention to detail on answering questions is good.
What do you dislike about the product?
Nothing at the moment, which is great! The team has been quick to respond and answer my questions.
What problems is the product solving and how is that benefiting you?
They are solving the configuration setups and onboarding.
Cool Software - Service idk
What do you like best about the product?
Comprehensive software. Creating events (and conversions) was easy. Creating personal reports with these events and conversions works well.
What do you dislike about the product?
I like the software. I have watched tutorials and can work with it. When I want to book a plan= contact form.... Four days later the answer: "Please arrange a call with us". I say: I don't need a sales call, I want to book any plan and continue working with the software. "Can't do it, sales call first".
Ok, bye. That's how you lose customers.
Ok, bye. That's how you lose customers.
What problems is the product solving and how is that benefiting you?
Tracking events and conversions in correlation to marketing channel, attribution, etc.
A great tool for insights!
What do you like best about the product?
Heap has the flexibility to get the data that I need. I am able to get to anything I need with a bit of work.
What do you dislike about the product?
The process is highly manual. While it is flexible, it takes some work to get to the data.
What problems is the product solving and how is that benefiting you?
Getting site specific data to see how customers are interacting with our site.
Heap data analytics is accurate , reliable and trustworthy platform
What do you like best about the product?
I like how all the dashboards are easy to interpret. It provides a very accurate and reliable analysis of traffic, sessions and other UTM parameters.
It is also super easy to bring the data into your data warehouse. Heap provides a dedicated connector that can be set up to bring all heap data into your DWH, which is Amazon Redshift in our case.
It is also super easy to bring the data into your data warehouse. Heap provides a dedicated connector that can be set up to bring all heap data into your DWH, which is Amazon Redshift in our case.
What do you dislike about the product?
I have no complaints from the tool as such, but, the sheer volume of data that heap brings sometimes makes it difficult to query data
What problems is the product solving and how is that benefiting you?
Heap support is great, when I reached out to them regarding the problems we are facing querying the data due to volume, they helped me optimize the queries and it is much better now. In short, post-purchase customer service & support is awesome
Great tool to understand the customer journey
What do you like best about the product?
Heap is very customizable in terms of what you're able to report on. This makes it really easy to understand the customer journey in a meaningful way. The reports are really easy to generate and easy to use.
What do you dislike about the product?
It's so customizable that sometimes it can be a challenge to know exactly what reports would make the biggest difference. Plus it can take a long time to get set up.
What problems is the product solving and how is that benefiting you?
Heap helps me to understand the customer behavior within our product so we can help give the best experience possible. If we can understand the Aha moments that lead to conversions within the product, it helps us understand how we can help.
Granular analytics tool
What do you like best about the product?
Heap analytics has the ability to drill down and track conversion or traffic to a very granular level. Providing a close loop reporting from campaign execution to conversion.
What do you dislike about the product?
Slightly steep learning curve. There are some components in Heap that are also lacking - the ability to see user behavior like Google Analytics. or the ability to show attribution.
What problems is the product solving and how is that benefiting you?
I am using Heap to analyze campaign efficacy. From campaign execution to close loop reporting - looking at conversions that happened. Huge benefit being able to track down to the granular level.
Great for historical comparisons of data and troubleshooting
What do you like best about the product?
I like the ability to track historical analytics in order to see how our users are moving or "funnelling" through our software. With tools like Google Analytics we are limited to defining flows on the day we think to implement them.
What do you dislike about the product?
The software seems primarily dedicated to anyone performing a sales conversion such as E-Commerce, whereas our software is more focused on user engagement and we don't seem to be getting the same benefits.
What problems is the product solving and how is that benefiting you?
Heap is also helping us to troubleshoot our platform in that it provides more robust insights into how our users interact with our software.
Extremely powerful analytics tool with a learning curve
What do you like best about the product?
Being able to arbitrarily query past events (e.g. clicks, pageviews) is not only powerful but differentiated in the market. No other analytics tool gives you the same power that Heap does. Their ability to also integrated their data downstream to make it available to BigQuery for deeper analysis is incredibly useful.
What do you dislike about the product?
Very steep learning curve initially and requires more planning of analytics than other tools. Be prepared for an initial shock but it's worth it once you get past that.
What problems is the product solving and how is that benefiting you?
Faster and more effective insight into our e-commerce funnel and user behaviors in the product. We are able to answer key questions quite easily making a huge impact on our business.
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