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Heap is an important tool in understanding product adoption.
What do you like best about the product?
It's easy to use as a non-developer. I can build lots of custom reports
What do you dislike about the product?
The customer service has been hard to reach and get replies quickly.
What problems is the product solving and how is that benefiting you?
We use Heap to understand product usage. It's helpful to build events and track behavior. I'd say that our level of insight into how our customers use the product is strong.
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Good tool to collect analytics and user journy
What do you like best about the product?
light and quick, cusomizable. easy to setup
What do you dislike about the product?
doesn't support shadow dom, we use react shadow dom, and we had to do hack to make it work on our app
What problems is the product solving and how is that benefiting you?
getting feedback about new features without troubles
An excellent Analytics software without the need for dev support
What do you like best about the product?
Excellent user interface with intuitive reporting capabilities
What do you dislike about the product?
Managing data continuity can be tricky as it relies heavily on scraping website components
What problems is the product solving and how is that benefiting you?
The business is able to efficiently analyze large amounts of data across many team with relatively low training requirements
Live data feed is the best part of Heap
What do you like best about the product?
As I mentioned, Live Data Feed is the best part; this way, I can ensure that the event I create is correct. Also is very helpful in understanding user flow, and query pageviews table.
What do you dislike about the product?
I noticed that Heap sometimes is missing users actions. I don't find it easy to build reports, though I don't use Heap on a regular basis. For events syncing to the database, it feels like too much info is given while we can get it from heap_session table.
What problems is the product solving and how is that benefiting you?
It helps understand user behavior and to have a/b testing analysis, to understand what website features are being used or not.
Great analytics tool
What do you like best about the product?
Clear user interface and great flexibility.
What do you dislike about the product?
We can sometimes get in a mess with lots of variations on charts.
What problems is the product solving and how is that benefiting you?
Funnel insights are particularly useful and enable us to get granular on our performance
Great tool to understand the customer journey
What do you like best about the product?
Heap is very customizable in terms of what you're able to report on. This makes it really easy to understand the customer journey in a meaningful way. The reports are really easy to generate and easy to use.
What do you dislike about the product?
It's so customizable that sometimes it can be a challenge to know exactly what reports would make the biggest difference. Plus it can take a long time to get set up.
What problems is the product solving and how is that benefiting you?
Heap helps me to understand the customer behavior within our product so we can help give the best experience possible. If we can understand the Aha moments that lead to conversions within the product, it helps us understand how we can help.
Great for historical comparisons of data and troubleshooting
What do you like best about the product?
I like the ability to track historical analytics in order to see how our users are moving or "funnelling" through our software. With tools like Google Analytics we are limited to defining flows on the day we think to implement them.
What do you dislike about the product?
The software seems primarily dedicated to anyone performing a sales conversion such as E-Commerce, whereas our software is more focused on user engagement and we don't seem to be getting the same benefits.
What problems is the product solving and how is that benefiting you?
Heap is also helping us to troubleshoot our platform in that it provides more robust insights into how our users interact with our software.
Heap has the ability to create very intricate dashboards in a clear and concise manner.
What do you like best about the product?
I love how clean Heap's interface is and how it allows both beginners and power users the ability to design intricate dashboards. The level of detail and polish of the app as a whole is refreshing.
What do you dislike about the product?
One downside I've found using Heap is that homepages with multiple dashboards sometimes take quite a while to load completely. When I was want to quickly glance at some data, the delay can be annoying.
What problems is the product solving and how is that benefiting you?
Heap helps us view analytic events for our entire web application in a clean and easily understood interface via dashboards. It's easy to create a dashboard and share it with everyone else in the company.
Heap makes it easy to compile and list data so that even the account managers are able to use
What do you like best about the product?
The hover function for each item makes it easy to find what you are looking for.
What do you dislike about the product?
No way to sort by time or date. No way to sort by campaign.
What problems is the product solving and how is that benefiting you?
We have client data for our system, and when things go wrong, heap makes it easy to see where and why, and most importantly, WHO made the mistake.
Easy to use, well-integrated with other tools, and has a lot of capabilities
What do you like best about the product?
Heap is pretty easy to use: I find it easy to tag new features, export data to my data warehouse, build new reports and push data to other systems. Their report tools are straightforward and answer a lot of common questions.
What do you dislike about the product?
I can't see how well data pushed from other sources (i.e. Salesforce) exists in Heap, and I often get different answers to questions than what I would get if scripting analysis in my data warehouse. My workaround is simply to push data from Heap to my warehouse and do analysis there, which works for me. I don't really expect Heap to be that much of an analytics tool across sources as much as I do a tool to understand what happens in our app.
What problems is the product solving and how is that benefiting you?
What people click on, what sequence of steps they follow, and how to segment customers and pass those segments to Appcues. We have been able to advance our PLG capabilities thanks to Heap.
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