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An excellent option for auto-capture analytics
What do you like best about the product?
The snapshot feature allows you to enrich ANY event (page view *and* click event) with data from pretty much any element on the page (css, form field info, javascript values) which makes the tool so useful and the reporting so much more valuable than simple clickstream data. The team consistantly iterates and is launching new features to compete with tools like Fullstory/Hotjar with session replay.
What do you dislike about the product?
I wish it had the ability to do guided tours/banners/nps surveys the way Pendo and other tools does so that you could get a truly holistic picture of user behavior plus user sentiment.
What problems is the product solving and how is that benefiting you?
We did not log first-party clickstream data on our product for years. Heap fills this gap in a way that does not require hours and hours of engineering work and allows people to self-service analytics, go "analytics exploring" to think about improvements to the product, and finally gives us insights into how people engage with our product.
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Heap was instrumental in figuring out customer pain points during our UX/UI revamp.
What do you like best about the product?
Heap was extremely simple to set up. It required minimum setup from our dev team. Once I had the events and properties in place, I was able to seamlessly create dashboards to keep track of a user's journey. The icing on the cake was seeing a video of a user performing actions on our platform. It gives us a direct look into seeing where a customer struggled and faced friction. This was instrumental in our new UX/UI revamp project.
What do you dislike about the product?
Although I got accustomed to the platform fairly quickly, it took a week or two to ensure the correct events were set up. The auto-captured and labeled events were not that accurate and confusing. We resorted to using the API to see our custom events.
What problems is the product solving and how is that benefiting you?
The session replays have been fantastic. Before, we would try to contact our users to get as much feedback as possible and this has really streamlined that process. We know who the users are and can watch them use the platform in real-time.
Great platform, good UX and very helpful team
What do you like best about the product?
Team is always available to help. It's the best platform for marketeers as you can retrospectively apply events and tracking and it will have all past data versus GA where tracking only begins after implementing a change
What do you dislike about the product?
It's expensive and quite unflexible for us as a seasonal businesses. As we get larger i think this becomes less of an issue
What problems is the product solving and how is that benefiting you?
UX design, web analytics
Fantastic for product analytics, especially for complex products. No in-app surveys.
What do you like best about the product?
The Heap team is great - very supportive and good technical expertise. The product is very robust in its capabilities - it can handle more complex data than other product analytics tools out there like Pendo or Mixpanel. The price point was also more aggreable than a tool like Amplitude.
What do you dislike about the product?
If you are looking for a product analytics tool that provides in-app surveys, Heap is not the tool for you. They do not provide that, and it would be nice if they did. But if you have complex telemetry and surveys are not your top priority, Heap is a great tool. They do partner with in-app survey tools with native integrations with Heap.
What problems is the product solving and how is that benefiting you?
Heap is allowing our product organization to have better visibility into how our products and features are being used, and what pain points our customers may have when using our products. It's also assisting our Marketing teams in gathering data about product-led growth.
A very user friendly product
What do you like best about the product?
I love how Heap can provide so many insights and when you think it has all the features, there is something new introduced in Beta and we get the first opportunity to use it! Also, it is very user friendly. It has amazing customer support and love that it can integrate with other tools like Medallia etc.
What do you dislike about the product?
Need to better define events and get them validated so we don't create duplicates and teams have lesser confusion.
What problems is the product solving and how is that benefiting you?
Customer journey and understand their pain points
Integration with Medallia helps to pin point a customer's issue and help to resolve better and faster
Integration with Medallia helps to pin point a customer's issue and help to resolve better and faster
Valuable insights about my product's performance
What do you like best about the product?
The way that it gathers all data in comprehensive charts, which allows you to make analysis by different view points, thus discover the pain points and strenghts of your product.
A tool to use every day, that can reviel potential bugs as well.
Prompt replies in the support cases opened.
A tool to use every day, that can reviel potential bugs as well.
Prompt replies in the support cases opened.
What do you dislike about the product?
Questionable compatibility with iOS devices - some events may be lost (or the configuration for those cases is tricky)
Session replays/heatmaps too expensive.
Session replays/heatmaps too expensive.
What problems is the product solving and how is that benefiting you?
Identify potential pain points/bugs of the product
Reveal room to move for improvement - valuable for the product roadmap building process
Evaluate features/functionalities
Provide sales teams valuable insights about their market
Reveal room to move for improvement - valuable for the product roadmap building process
Evaluate features/functionalities
Provide sales teams valuable insights about their market
Very useful and insightful tool
What do you like best about the product?
Ease of implementation and usage. Data is very useful for business decisions. Customer support has been on point.
What do you dislike about the product?
Higher barrier for a new user. Manual process sometimes to define events that could be more user friendly.
What problems is the product solving and how is that benefiting you?
Keeping track of our users and journeys. It helps us analyze users and make improvement decisions.
Great analytic for Saas
What do you like best about the product?
ease of use and customer care we got from heap
What do you dislike about the product?
there is nothing that comes to mind as a dislike
What problems is the product solving and how is that benefiting you?
Platform analytic and use journey
Heap for B2B app usage
What do you like best about the product?
Simple to use and graphs are easy to share.
What do you dislike about the product?
There could be some improvements in the account-level analysis.
What problems is the product solving and how is that benefiting you?
Understand which parts of the product are being used.
Quick and easy to use, great support, great insights.
What do you like best about the product?
Once you integrate Heap into your platform, it will start giving you immediate feedback and storing the data since that very first moment without you having to do anything else. Heap's support, education and community teams are amazing and will quickly help you out get the information that you need.
What do you dislike about the product?
Since it only tracks Frontend interactions it has its limitations and you will always need to have a second tool for tracking the backend. They're also still on their way to embed their charts outside of Heap, but fingers crossed they will get there soon!
What problems is the product solving and how is that benefiting you?
Heap helps me understand several key things:
- Are my new features being useful for my users?
- Are my users engaging actively with my tool or are they dropping it?
- Am I investing in the correct features?
- Are my new features being useful for my users?
- Are my users engaging actively with my tool or are they dropping it?
- Am I investing in the correct features?
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