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Easy to on board, a lot of flexibilities.
What do you like best about the product?
The ability to track customers interaction with our website and mobile app.
What do you dislike about the product?
Everything is good! Haven't discovered anything we dislike so far.
What problems is the product solving and how is that benefiting you?
track customers interaction with our website and mobile app, understand customer's onboarding challenges.
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Event Definitions set up is so easy and doesn't require an engineer! Which is less friction for us!
What do you like best about the product?
I like that anyone in the company can go in and begin using Heap. Other tools require more dev work to set up events. This slows down the initial setup and creates friction for implementing analytics & measurement data into the product development process. With Heap we can start building out reports from day 1, and it's pretty simple to use. Of course, there is a learning curve, and use cases vary. However, I believe the Heap team does an excellent job of engaging with and training folks to get the most from the product.
What do you dislike about the product?
I like Heap's user session timeline and its design. However, I wish I could view recorded user sessions in Heap like you can in FullStory. Although FullStory integrates nicely into Heap and I can quickly jump into FullStory from the Heap User Session view, I'd prefer to have one user session product than two.
What problems is the product solving and how is that benefiting you?
Our product development team works very closely with our clients/users. Product decisions are made, and features are built based on qualitative data and isolated anecdotal cases. This has been ok, but there has been very little effort to balance this out with quantitative data, and we are currently not measuring the success of our product experiences. With Heap Analytics we can now obtain & leverage more robust discovery data to make wiser product development decisions and measure the success of those outcomes.
Heap is pretty intuitive to set up comparison graphs, flows for any reporting a team might need
What do you like best about the product?
Self-service reporting is easy to use even without watching the demo tutorials
What do you dislike about the product?
The rigidity of the type of data to chart graphs
What problems is the product solving and how is that benefiting you?
I got the answers to how to better the site and understanding how users behave by running data on flows
One of the best analytics we have used
What do you like best about the product?
Its easy to integrate and to setup for both smaller and bigger projects. We just recently started integrating it into the app and it has been pretty easy to follow steps and documentation
What do you dislike about the product?
I did find it hard to set up certain instances in the app where it didn't trigger the events as expected. Categorizing certain circumstances on the heap dashboard turned out to be a bit of a pain too.
One thing that needs improvement is better flutter documentation which can help understand Heap better and will be easy to integrate with details steps and possibly a video.
One thing that needs improvement is better flutter documentation which can help understand Heap better and will be easy to integrate with details steps and possibly a video.
What problems is the product solving and how is that benefiting you?
We needed analytics data on the app feature usage through event tracking, and data analysis and heap provided the benefit of detailed events and real-time monitoring.
One of the most significant issues we faced in the past was inaccurate data tracking which led to app revamp several times based on whether the app features were used well by the clients.
One of the most significant issues we faced in the past was inaccurate data tracking which led to app revamp several times based on whether the app features were used well by the clients.
Recommendations to others considering the product:
Always weigh in your pros and cons to determine if this is the right product for you.
Theres several products out there, but heap is a little on the pricey side but worth every penny if you are looking for data and analytics accuracy.
If you are looking for something that will add value to your company and userbase, heap is the right choice, whether its a small or a bigger product you are currently working with.
Theres several products out there, but heap is a little on the pricey side but worth every penny if you are looking for data and analytics accuracy.
If you are looking for something that will add value to your company and userbase, heap is the right choice, whether its a small or a bigger product you are currently working with.
Heap is amazing for the lean startup!
What do you like best about the product?
Heap's live tools, event visualizers, and retro-analytics allow us to put less time upfront, but still get value when we need it!
What do you dislike about the product?
I'd like to see more growth in the analysis and reporting tools!
What problems is the product solving and how is that benefiting you?
Onboarding Funnel analysis, User Journey analysis, App hot spots.
Marketing tool for reporting on your Segment events
What do you like best about the product?
The simplicity. The overall UI for the tool is kept slim so I can focus on the data. Segment
What do you dislike about the product?
If you believe you can use heap in a data heavy environment without an analyst setting things up - stop. You invest in the tool plus invest in the setup.
What problems is the product solving and how is that benefiting you?
This product solves us getting to our data and understanding our data. We also can have our analysts verify reports so they have the mark of confidence.
Enterprise SaaS CSM review
What do you like best about the product?
The ability to create custom events and clearly define what I am looking for
What do you dislike about the product?
The reporting is not as intuitive as I would like, creating some filters can be tricky
What problems is the product solving and how is that benefiting you?
How long it takes consumers to complete our application, what triggers increase conversion
Recommendations to others considering the product:
n/a
Easy, customizable insights into customer data
What do you like best about the product?
Easy to use interface, lots of modularity and customization options available. I really love the dashboard view as well - it's been immensely helpful for our team (especially those who are not as data-savvy) to get a quick overview of what's going on with launches we collaborate on.
What do you dislike about the product?
Its sometimes difficult to modify graphs, I wish there was easier access to "favourites" or my personal folder (I keep some insights separate from my team). It's sometimes hard to find.
What problems is the product solving and how is that benefiting you?
It's helped me get data-driven insights into customer behaviour while asking compound and complex questions. Something I wasn't ever able to do on my own, or that took me DAYS longer without Heap.
Robust BI Tool for Agile Organizations
What do you like best about the product?
Heap has many great features. On the data ingestion side -- auto-capture is a savior, server-side event integration is seamless. There is no lag time between tracking any client-side event and extracting insights. We are pushing our server-side events through Zapier -- which has been easy to test in a sandbox environment then ultimately push into production.
There are tons of modules to play around with, incorporating both client and server-side events. Heap University 101 and 102 will help you learn everything you need to know.
We have improved our conversion funnels and increased our LTV retention through the usage of Heap.
They are also constantly releasing new features.
There are tons of modules to play around with, incorporating both client and server-side events. Heap University 101 and 102 will help you learn everything you need to know.
We have improved our conversion funnels and increased our LTV retention through the usage of Heap.
They are also constantly releasing new features.
What do you dislike about the product?
Their support system can be pretty slow to resolve issues. But their answers are usually thoughtful and thorough.
What problems is the product solving and how is that benefiting you?
Some of the problems that Heap is really good at solving:
• Paid acquisition funnels
• User retention
• Increasing LTV for subscribers
• Creating robust and dynamic user segments
• Paid acquisition funnels
• User retention
• Increasing LTV for subscribers
• Creating robust and dynamic user segments
easy access to product usage insights
What do you like best about the product?
Heap provides lots of well-baked-in templates for me to leverage when I want to start a product usage analysis. It helped me find friction points in the user journey, it also helped me compare the changes over time.
What do you dislike about the product?
One of my questions in product usage is always to see if users are following the expected flows - understanding where user is going from or into a certain page is important. However, I find the results in the path analysis provided by Heap are not easy to interpret.
What problems is the product solving and how is that benefiting you?
user onboarding experience. I was able to find the enhancement areas in the user sign-up process using the data from heap's funnel analysis.
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