Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Fun and intuitive
What do you like best about the product?
I love that heap makes digesting information easy. Our analyst is able to share dashboards, without having to create different dashboards for different time periods. super helpful!
What do you dislike about the product?
how long it takes to load. sometimes it'll take 10 minutes to load. how long it takes to load. sometimes it'll take 10 minutes to load. how long it takes to load. sometimes it'll take 10 minutes to load.
What problems is the product solving and how is that benefiting you?
better understanding of our users, we use it to track demographics and personas and to learn more about flows and trhe ROI of features we launch.
- Leave a Comment |
- Mark review as helpful
Great analytics visibility in a much needed space
What do you like best about the product?
Really love how easy Heap was to set up. Great integrations with the most important datasets and the overview of important touchpoints from our user community were crucial. Their help team has been invaluable to us!
What do you dislike about the product?
As an admin, I do need to say, I wish Heap supported a full Okta Integration Network connection. Provisioning, Push Groups, profile mapping, would all be key in making the Admin experience even better.
What problems is the product solving and how is that benefiting you?
Getting actionable results from our KPIs based on user analytics. These have been critical in our product roadmap. Analytics inform us of our customer pain points and help us drive better results.
Great way to learn about product usage
What do you like best about the product?
It is very easy to build out custom reports for product adoption.
What do you dislike about the product?
The event selector can be difficult to use especially when selecting common UI elements
What problems is the product solving and how is that benefiting you?
Understanding product adoption. Using heap were able to build dashboard for all of our product teams to understand feature utilization.
Great Tool
What do you like best about the product?
Insights and click funnels to help understand if users are completing tasks.
What do you dislike about the product?
The naming conventions make concise names hard.
What problems is the product solving and how is that benefiting you?
User profiles and how they interact with our web app.
Recommendations to others considering the product:
Works great takes a little time to get set up and make adjustments needed to define events.
Great for funnel analysis
What do you like best about the product?
The ability for you to custom events/properties and having nice dashboards/reports to show meaningful data
What do you dislike about the product?
Cant think of anything. Great product overall
What problems is the product solving and how is that benefiting you?
We are solving A/B testing, feature rollout, success of experiments :)
Can use the data to make business decisions
Can use the data to make business decisions
Great Service
What do you like best about the product?
Really helps me understand valuable audience insights
What do you dislike about the product?
Sometimes confusing to pull reports but team is very helpful
What problems is the product solving and how is that benefiting you?
We are solving what landing pages our consumers view the most
Great breakdowns and insights of trends and stats
What do you like best about the product?
The analytics breakdown of data by user at the most granular level, as well as being able to follow the exact path they were taking. It provides a lot of insight into anything we might need to do/change.
What do you dislike about the product?
Searching for an individual analytic isn't sometimes the easiest thing in the world. It works but it feels like it could be easier.
What problems is the product solving and how is that benefiting you?
Finding out exactly how our users use the platform and exactly how much impact brand new features have on the business side. We're able to track how things are performing and whether those things are solving the right things
Great out of the box analytics.
What do you like best about the product?
Autocapture is amazing - being able to dig into insights of things that happened in the past is extremely valuable. Furthermore, it integrates with common A/B testing software like VWO to let you view behaviors by experiment groups.
What do you dislike about the product?
There is a lot of friction in creating new events. when you do want to dig deeper into when something is happening, they sometimes have suggestions that you can leverage to add more steps to a funnel (as an example). Still, if you wanted to create your own additional step, you'd have to exit your funnel and create the event elsewhere, then come back, and it is easy to forget to come back or get distracted by a slack message and never get that insight you had an idea about.
What problems is the product solving and how is that benefiting you?
We use heap to get a great deal of quantitative data on what happens on our website. It does not integrate with our backend to see metrics like monetization, but it's straightforward for a non-technical person to go in and learn a TON about user behavior without relying on a dedicated data analytics teammate.
Been great to start tracking data. Especially data we haven't defined yet.
What do you like best about the product?
Love that heap tracks data that wasn't defined. So as soon as you define things. You have the data from when you implemented the code into your site. I love being able to identify buttons without having to ask dev.
What do you dislike about the product?
The suggested naming structure can make it hard to build graphs with labels that make sense. Since my dev didn't have great ways to distinct buttons, there are many instances that I will need to have dev create a custom attribute to help me better identify a few elements on our site.
What problems is the product solving and how is that benefiting you?
Daily active users. Understanding where our users are spending the most time. Knowing how many and which buttons are being used.
New to heap but UI is great!
What do you like best about the product?
Visually, Heap has a sleek and simple design. I like that everything has the appropriate icon and is clear.
What do you dislike about the product?
I wish there was more interactivity when first signing on. It would be great if users had the option to go into a training mode that explained features.
What problems is the product solving and how is that benefiting you?
I'm still fairly new to Heap so I'm not in any problem-solving phases yet. When my program is up and running I will be able to identify areas where we need more support to impact revenue.
showing 311 - 320