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Hard to navigate
What do you like best about the product?
How granular the data can be, it's great to see which parts of our platform are being utilized the most by our clients and which are not.
What do you dislike about the product?
How hard it can be to create reports, the tool is highly complicated to use. We had either a consultant or someone designated to show us around the platform, and even with their tutorial, it was still confusing to create my reports.
What problems is the product solving and how is that benefiting you?
It has been useful to identify what the different use cases are for our products and how different teams utilize our data such as who is viewing what and how.
Recommendations to others considering the product:
Utilize the support that is offered either internally or through heap's own training session.
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wonderful software that helps with streamlining the product
What do you like best about the product?
I like that it gives you the ability to create funnels for various events and lets you track drop offs at each stage of the funnel. WOnderful product for product teams to reduce drop off at each stage of the product. It would have been even more wonderful, if it does some of the tasks like a hotjar or vwo does and gives the ability to A/B test various flows in the product
What do you dislike about the product?
There is nothing to dislike. It is a great product but might be a bit costly. The integrations with snowflake or other tools if given on a cheaper price for smaller organisations would be wonderful
What problems is the product solving and how is that benefiting you?
It helps us answer a lot of questions with regard to the product like how customers use our product, understand where they are facing issues and even helps us prioritize tasks. Great tool for product designers, marketers and managers
Heap is pretty good
What do you like best about the product?
Heap allows users to define segments and collect data per agency/account. In addition, there is also a 'live' feature where it lets you record a specific event in your application, and it will record that particular action. This feature is very useful.
What do you dislike about the product?
The platform is a bit complicated to use. It's also confusing to define and filter graphs, so it's not intuitive as it may seem.
What problems is the product solving and how is that benefiting you?
We are looking at the different ways our clients use our platform, and we can also measure the number of people who log into our platform.
Increasing Access to Data for the Whole Team
What do you like best about the product?
Heap enables team members to run analysis on a wide variety of site metrics and funnels – and does so in a way that is user-friendly to those not well versed in data analytics or our backend setup.
What do you dislike about the product?
Sometimes it can be hard to know which defined event is the correct one to use – we have had Heap for a while and so there are several events named similarly. I also don't love the chart saving mechanism – it can be a little clunky and I wish I had a dashboard to view several saved charts at once.
What problems is the product solving and how is that benefiting you?
We have been able to use Heap to get quick metrics on how a page is performing even when we struggle to find that information in Google Analytics. We also use Heap to analyze the conversion funnel for various pages we have.
Refined
What do you like best about the product?
More clarity on the funnel and the user journey
What do you dislike about the product?
I think the interface can be a bit more user friendly
What problems is the product solving and how is that benefiting you?
supporting team on insights
Recommendations to others considering the product:
n/a
Easy-to-use no-code product analytics tool
What do you like best about the product?
Heap has a very intuitive platform that requires zero development support to track and analyze key events that users take within your product. I love how I can setup a comprehensive dashboard for a feature to help my team measure success of new enhancements or brand new product launches. Furthermore, Heap provides suggested analysis and reports to help you consider ways to look at usage data you may not have considered yet.
What do you dislike about the product?
It's a blessing and a curse, but there is so much functionality in Heap that sometimes I feel like I'm not leveraging it fully. For example, there is a "Live" feature that provides a live stream of user events with long the product. I'm sure they built it for a reason, but I'm not sure how to best use that feature to help my team achieve its goals.
What problems is the product solving and how is that benefiting you?
As mentioned above, I am a PM and use this to aid in discovery work as well as tracking success of new feature and product deployment. It has also been helpful to analyze the MAU and general engagement across our entire platform.
Very useful tool for product insights
What do you like best about the product?
Customizable events, graphs and dashboards. Sharing abilities are straight forward.
What do you dislike about the product?
Requires some learning to ramp up but otherwise easy to pick up
What problems is the product solving and how is that benefiting you?
We use these insights to prioritize our roadmap
Easy to Use
What do you like best about the product?
The heap platform is really intuitive and easy to use. We have a bunch of different dashboards we were able to create in Heap and this let's us easily check our data and make sure nothing looks off.
What do you dislike about the product?
It can be slightly confusing when saving a report and adding it to another report. It's too easy to edit other people's reports that they share with you without realizing it and then having to save it as a separate report.
What problems is the product solving and how is that benefiting you?
I'm on the marketing team and Heap gives us the ability to see a bunch of our data in real time. Without Heap, it would be hard for people that are not part of our analytics org to see this data and pull the info they want on their own.
Great place to analyze my business
What do you like best about the product?
I love the UI, as well as the many features Heap has to offer. I also love the support that you guys provide.
What do you dislike about the product?
Had some trouble at the beginning in terms of connecting it to our data warehouse.
What problems is the product solving and how is that benefiting you?
Where our customers originally come from. This helps us a ton in terms of knowing where to target our ads.
A really helpful tool and an even more helpful team.
What do you like best about the product?
The tool helps provide us insights into customer struggles and identify areas of opportunity. It helps us measure frequency and severity of issues and it quickly lets us add measurement to things that might take us longer to set up using our other tools.
What do you dislike about the product?
The things that we have identified to the teams as challenges often get addressed quickly. At the beginning, Auryc was not as good at pulling out insights. You had to go in and dig for things, but they have improved the functionality in that area significantly.
What problems is the product solving and how is that benefiting you?
Our fraud team has realized significant benefits in the areas of chargebacks. We often use it help identify customer struggles to help us improve the user experience.
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